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Topic: I Mailed the Wrong Book!

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Subject: I Mailed the Wrong Book!
Date Posted: 4/16/2009 8:30 AM ET
Member Since: 4/2/2009
Posts: 8
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I am new to this site. I have enjoyed it very much. I posted a book i wanted to trade. someone wanted it. Well, I sent what I "thought" was the correct book. When I looked through my books last night, I noticed that I had NOT sent the correct book! I'm not sure what book I sent the person, but it was not the one she requested. I PM'd her this morning and apologized, and told her I would send the correct book first thing in the morning. I'm not sure how I managed to do this, but leave it to me! I hope I did the right thing. That was all i could do under the circumstances. Has anyone else ever done this? :)

Date Posted: 4/16/2009 8:35 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I haven't done it myself but I've received the wrong book twice now.  Both times they had sent my book to other people. The sender gave us all a credit to cover the postage to mail the books off to the right people.

The book will most likely go lost.  I know I wouldn't mark it received until I got the book I actually ordered. Also she doesn't have to send you the wrong book back unless you give her a credit to cover the postage.

Date Posted: 4/16/2009 8:39 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Yeah, I would do what you have done - send her the correct book - and then, ask her to send you a message when she receives the wrong book.  At that point, you can ask her to send it back, and buddy her a credit to cover the cost of shipping back to you.  Or you can just let her keep the book if you don't want to give up a credit!  That's probably what I would do.  Also remember to remove that book from your bookshelf, as the PBS system thinks you still have it.

Date Posted: 4/16/2009 11:18 AM ET
Member Since: 7/1/2008
Posts: 6,735
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Been there, done that. I mixed-up 2 orders; I pm'd both when I realized it (books were on their way), gave add'l credit to send back. In the end, one person got their req. book and a freebie (I felt really awful about my mix-up).  The other book, who knows where it went, so I sent her a WL'd book and a freebie (luckily, I had one of her WL'd books).  I was fairly new when this happened, and both members were great about my mess; it was a good lesson and now I double-check before I send orders.  It worked out OK, but what a pain......

Date Posted: 4/16/2009 12:07 PM ET
Member Since: 4/2/2009
Posts: 8
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I told her that she could keep the book I mistakenly sent her. that is the least I could do.

Date Posted: 4/16/2009 1:03 PM ET
Member Since: 7/8/2008
Posts: 655
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Been there, done that...sent the wrong book in a series...I sent the correct one and told her to keep the other one.  I sent the last in the series and she requested the one before it, so I hoped it worked out for her. :)  I think you did the right thing...it happens to the best of us. :)

Date Posted: 4/16/2009 3:19 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Sounds like you did the right thing instinctively, and it doesn't seem like you've let it discourage you, so I think you are going to do well here. Nothing like a little "oops" to make you be more cautious in the future. Look at it this way, at least there was only one person involved! I had someone print my wrapper twice and send me a book meant for someone else in addition to the one I ordered. We worked it out just fine, but it gets tricker the more people that are involved.
Date Posted: 4/16/2009 4:57 PM ET
Member Since: 8/31/2008
Posts: 2,608
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I also agree you handled it well.  I think it is an easy mistake to make.
When I've had 2 books going out to 2 different addresses that I am wrapping the same day I get pretty anal about it.  I completely package and label the first one before I even print the label for the second, to minimize getting them mixed up.

 

Date Posted: 4/16/2009 11:20 PM ET
Member Since: 2/20/2009
Posts: 258
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I haven't yet but I'm always scared I will and double check a zillion times. LOL

Date Posted: 4/17/2009 1:47 AM ET
Member Since: 5/29/2007
Posts: 4,690
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Ruby, welcome to PBS and join the crowd, I've done the same thing before!  Member requested 1st book in paranormal romance series, I sent her 1st book in a completely different series, no clue why:)   I handled it the same as you are doing, sent her the correct book and told her to keep incorrect one as an apology gesture.  At least your boo-boo was easy enough to fix and didn't involve more than one member!

 

 

Date Posted: 4/17/2009 12:41 PM ET
Member Since: 4/2/2009
Posts: 8
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well, whatever book I sent her by mistake, I hope she enjoys it! Or she can post it on here and get a credit if it is requested. I sent her the correct one this morning. I will have to go thru my inventory to see just what it was that i sent her!