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Topic: Mailing times?

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Subject: Mailing times?
Date Posted: 7/30/2007 8:55 AM ET
Member Since: 3/6/2006
Posts: 3,070
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I"m wondering if folks are not mailing books out in time.  I'm wondering this because the last 3 books that have been orered from me, I get a  "You need to mark this mailed!" PBS email much earlier than needed.  I had a book ordered from me Saturday evening and I marked it that I could mail it today, Monday.  I woke up this morhing and had the "You need to mark this mailed!" email. ???  This happened with another book a few weeks ago.  One week ago I had an order for a book and stated I could mail it in 5 days, after payday.  Three days after it was ordered I got the PBS email....I hadn't even gotten to my five days!!  And incidentally I ran by some extra cash and mailed it in 4.  Anyone know what's up with these emails?

Date Posted: 7/30/2007 9:05 AM ET
Member Since: 8/9/2005
Posts: 20,024
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Do you mean you marked it as I can mail in two days and it gives you five or that you marked I can mail later and it gives you two days after the day you picked. If you picked 2 days then thats probably why it emailed you. I got an order Friday and picked the last day and still havent had an email from it.

Date Posted: 7/30/2007 9:08 AM ET
Member Since: 3/6/2006
Posts: 3,070
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The last scenerio i described, I had marked as "I can mail later" and chose the date 5 days away cuz I knew I'd have money as it was the day after pay day.  I got the "mark it mailed!" email before my 5 days was even up.

Date Posted: 7/30/2007 10:03 AM ET
Member Since: 8/9/2005
Posts: 20,024
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Well then I got nuthin. Maybe it was a glitch. As far as I know those emails are automated so it probably glitched and sent it early.

Date Posted: 7/30/2007 11:53 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 11/7/08 7:29 PM ET - Total times edited: 1
Date Posted: 7/30/2007 2:34 PM ET
Member Since: 11/14/2005
Posts: 6,421
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The system sends the msg out the day before you say you will mail it. So, if you pick 2 days, and don't mail it the next day, it will send you a reminder. It's not intended for those that follow thru, it's intended for those that habitually mail late.

Better that us good mailers get a little annoying email that we don't need, than those who tend to forget all the time, have their books time out because they forgot to mark it mailed, in my opinion.

Date Posted: 7/30/2007 2:49 PM ET
Member Since: 6/3/2007
Posts: 63
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I've had a book cancelled on me because I didn't mark it mailed on time, even though I should have had a bit more time to mark it.  I am not sure what time zone/clock/method they use to count days, but it's sometimes short on my end.  I have to remember to mark them in advance.  The same thing happens when I use vacation hold.   I had a book requested even though my account was on hold.  It was supposed to end on that date and I was planning to extend my hold because I wasn't back in town yet.  A request got through even though the account still showed as being on hold on my end.  Now  I always remember to set my hold ahead a couple days.  I figured thing should reset datewise at midnight, but it seems like they're using GMT or something.  :shrug:

 

 



Last Edited on: 7/30/07 2:49 PM ET - Total times edited: 1
Date Posted: 7/30/2007 2:58 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 11/7/08 7:31 PM ET - Total times edited: 1
Date Posted: 7/30/2007 3:08 PM ET
Member Since: 3/6/2006
Posts: 3,070
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Julie, I'm finding it very annoying as well.  I don't need babysitting.  I understand not everyone can mail (or does mail) books in their allotted time, but I"d rather have an email AFTER the day I'm supposed to mail it, if I haven't marked it as mailed yet, reminding me I should have mailed it.  (btw, I've never mailed a book late.)

Date Posted: 7/30/2007 3:29 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I hear ya, Julie, in the 'big picture' and all :)

Michelle, as I said, you may not need babysitting, but unfortunately, there are a LOT of members that do!

Cathy A. (Cathy) - ,
Date Posted: 7/30/2007 7:55 PM ET
Member Since: 12/27/2005
Posts: 4,098
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I mailed a book a couple weeks ago, and must have forgotten to come back and click mailed. I was quite glad to get the reminder a couple days later. The requestor was pleasantly surprised to get the book earlier than she had expected since it was actually en route two days longer than the system thought it was.

Andrea -- vacation holds end in the wee hours of the day you say you're coming home. So if you login on 7/20 and set a hold for 7/23 to 7/30, your hold starts near the beginning of 7/23 and ends near the beginning of 7/30. Book mailing deadlines are 11PM Eastern Time of whatever day it says in that little speech bubble (two days after the day you chose for mailing, or five days after you said "within two days"). If you actually had a book canceled earlier than that, you should send a feedback.

Date Posted: 7/30/2007 8:35 PM ET
Member Since: 10/23/2005
Posts: 7,718
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Although I can see the emails being a bit annoying, especially if you are sending out a large amount of orders, I think the confusion comes in from the wording on the "Will Mail By Date" phrase. By saying we will mail 'BY" that means the book is mailed by the date chosen, not "ON" the date chosen. If we say we will mail by the 3rd of the month, that means it is mailed on or before the 2nd.

Date Posted: 7/31/2007 4:09 AM ET
Member Since: 8/26/2006
Posts: 9,294
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Hmmm.  If I tell someone I'll have that report to her by Tuesday, I don't mean "before" Tuesday.  If I walk into her office with it on Tuesday, I'd consider myself on time.  I wonder if this is a regional semantic difference, like standing "in" line throughout most of the country, but "on" line in New York.

Date Posted: 7/31/2007 10:04 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 11/7/08 7:34 PM ET - Total times edited: 1
Date Posted: 8/1/2007 11:34 AM ET
Member Since: 3/7/2006
Posts: 38
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I'm glad you ask about this.I have been having the same thing happen to me several times.I have been in this club almost eighteen months and have never mailed a book late.I got a book order Saturday and told them I would mail the book in two days.I got on this morning and they are already telling me to mail this book.I had every intention of mailing this book this morning,like I told them I would.but I don't need these Emails telling me to mail this book before the time was up.I could understand it if I was late several times but have never been.I guess it's not that big a deal but kinda upsetting....Barbie4

Date Posted: 8/1/2007 12:00 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 11/7/08 7:43 PM ET - Total times edited: 1
Date Posted: 8/1/2007 12:43 PM ET
Member Since: 2/5/2007
Posts: 30,783
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I've been getting the emails a bit early lately also.   Guess they are just keeping us on our toes.

Date Posted: 8/1/2007 5:49 PM ET
Member Since: 1/29/2007
Posts: 3,365
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I had that happened today. I marked that I could mail a book Friday and got an email today (Wednesday) telling me to mark it mailed. <shrug> I did end up mailing today - I picked Friday just in case since I've had a busy week.