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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)
Making the Customer Connection How to Really Know Your Customers and Meet Their Needs - IM
Author: Steve Morris, Graham Willcocks, Graham Wilcox
This text brings together customer service focus and marketing, providing practical methods and advice on how to find out what your customers really want and then delivering it.
ISBN-13: 9780273616856
ISBN-10: 0273616854
Publication Date: 1/3/1996
Pages: 192
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Publisher: Financial Times Prentice Hall
Book Type: Paperback
Members Wishing: 0
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