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Making It Personal: How to Profit from Personalization without Invading Privacy
Making It Personal How to Profit from Personalization without Invading Privacy Author:Bruce Kasanoff We now have at our fingertips access to immense amounts of personal data-from purchasing habits to medical records. Everything we do and everywhere we go leaves a trail; the difference now is that it's all being recorded, analyzed, and disseminated by sophisticated processing systems. The power of these systems is enormous. Businesses use the... more »m to enhance customer relationships, distribute knowledge and expertise across a global enterprise, and negotiate more effectively with suppliers, distributors, and partners. The medical, educational, governmental, and non-profit communities are using them to more effectively serve the needs of their constituents. But there's a dark side. At what point does this data mining cross the line into invasion of privacy, unethical, or even illegal practices? What happens if proprietary information is accidentally released or gets into the wrong hands? Or when human judgment takes a back seat to computer-generated reports? In Making It Personal, business and technology expert Bruce Kasanoff explores the how to make the most of personalization technologies without crossing that line. In fascinating detail, he describes initiatives underway that sound like science fiction, from biometric facial recognition sensors to employee behavior monitoring systems to geospatial vehicle-tracking devices-all of which are gathering, analyzing, recording, and disseminating information about us. Illustrating these increasingly common practices with examples drawn from all types of organizations, Kasanoff considers the implications, as individuals and businesses become increasingly interconnected. The result is not only a compelling and thought-provoking narrative, but also a practical framework from which to assess the opportunities and threats posed by personalization-and how you and your company will respond. As technology comes to permeate virtually every aspect of work and life, Kasanoff sees the greatest dangers to personal freedom and privacy coming not from isolated cases of information piracy or misuse but from business leaders in general who stick their heads in the sand and refuse to ask tough questions now about how best to balance personalization and privacy. Making It Personal is a mission-critical briefing for anyone concerned with a phenomenon that is revolutionizing business and will play out in dramatic fashion in the years to come.« less