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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Management Lessons from Mayo Clinic Inside One of the World's Most Admired Service Organizations
Author: Leonard L. Berry, Kent D. Seltman
The leader?s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods...  more »
ISBN-13: 9781260011838
ISBN-10: 1260011836
Publication Date: 5/26/2017
Pages: 304
Edition: 1
Rating:
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Publisher: McGraw-Hill Education
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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