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Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service
Managing WebBased Customer Experiences SelfService Integrated with AssistedService
Author: Jon Anton, Mike Murphy
The time to grow your call center into a multi-channel customer contact center is now. This book has the power to help you increase customer satisfaction through the implementation of Web self-service. The value of this book can be calculated in terms of calls deflected from your call center, increased customer retention, an ultimately in a heal...  more »
ISBN-13: 9780971965249
ISBN-10: 0971965242
Publication Date: 8/6/2003
Pages: 186
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Publisher: The Anton Press
Book Type: Paperback
Members Wishing: 0
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