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Topic: Mark recieved

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Subject: Mark recieved
Date Posted: 5/19/2010 6:14 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I sent a book this morning, it was put in a postal blue box around 8am.  Its going to another state. But I just got an email saying the book was marked recieved. 
There is no way it could have gotten there in 7 hours, takes longer to drive there.
 

Should I PM the requestor or just leave it be and hope it does not go lost.  I used PBS DC.

Date Posted: 5/19/2010 6:22 PM ET
Member Since: 8/28/2008
Posts: 3,291
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I would nicely PM the person back and tell her that you think she marked the wrong book received.  I would mention that you dropped the book off today in a blue bin.  She might have had two or more books on the way to her and marked your book received instead of another.  (I have accidently done this before.)  Once a book is marked received you cannot go back and say otherwise.  Hopefully your book will arrive with no problems.

Date Posted: 5/19/2010 7:06 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Yesterday I accidently marked a book as received.  It was due to go lost next week.  I PM'd the sender and told her my mistake (I received another book from the same state and stupidly assumed it was Book A w/o opening it first) and requested that she return my credit since the book has NOT yet arrived.  I have no idea if she will be nice enough to do this, but I'm not holding my breath. 

Date Posted: 5/19/2010 7:49 PM ET
Member Since: 8/26/2006
Posts: 9,322
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Xengab, Arica may have the answer; another possibility is that her request went to a sender who mailed the book but forgot to mark it mailed.  When sender #1 missed the deadline for marking it mailed, that transaction was canceled and the order was passed on to you.  So she may have received sender #1's book, but marked yours received, since yours was the active transaction on her My Account page.  I'd suggest PMing her, telling her and giving her a heads up.  She can talk to a tour guide if she has trouble figuring out what happened.  Or she can look at the help doc:

I accidentally marked a book received!

and

I received 2 copies of the same book!

(which may happen when your arrives)

In any case, when yours gets there, she'll already have marked it mailed.  She has to figure out what the situation is with the book that arrived today.

 

And Dawn -- generally, she shouldn't have to return your credit, unless the book never arrives.   Check out the help doc above.



Last Edited on: 5/19/10 7:52 PM ET - Total times edited: 2
Date Posted: 5/19/2010 8:16 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I really don't expect the book to arrive.  It was supposedly mailed on 4-27, so it's had plenty of time to get here.  I've had other books also mailed from the west coast later than that arrive already.  I know it's possible that it will still arrive, but it's unlikely.  What adds insult to injury is that it was a WL book, so I'm out a credit, have no book, and also lost my place in line.  sad

Date Posted: 5/19/2010 9:09 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I hope your book arrives, Dawn, but it could end up being the difficult way to remember to open the books before marking them received. What if it had been a RWAP? You'd have been out the credit and place in line then too if it had come completely unreadable.

Hopefully she returns the credit if you never receive the book; however, I can't help but think I might not want to return the credit if I was the sender because you did say you got it after all by clicking received. I would wonder what was going on, but that's just my suspicious side coming out.

Date Posted: 5/19/2010 10:43 PM ET
Member Since: 12/9/2007
Posts: 9,601
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The one time I marked "received" by mistake was when the one I marked mistakenly was coming from Hawaii (I'm in VA).  Really not a good idea.  They usually go lost when coming from Hawaii anyway because it takes so long on that slow boat!  That taught me a good lesson.  Always double check.  Always open and inspect the book before accepting it on PBS.  It could be the wrong book completely - that happens.  Fortunately for me the book from Hawaii came eventually and was in good shape.

BTW - last week I got a book from Anchoage,AK in 3 days!  The sender sent it first class.  Makes a big difference time-wise.

Ruth

Date Posted: 5/20/2010 11:58 AM ET
Member Since: 10/13/2007
Posts: 36,445
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I PM'd her about it. My other thought was maybe she was going on vacation and marked everything recieved.
I just want to make sure the right books get marked recieved so there is no confusion.

Date Posted: 5/20/2010 12:24 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Nice of you to check xengab  smiley  could have been an accident, or as you mention some members mark books received if they are going to be out of town for and extended period (also thoughtful).

Date Posted: 5/20/2010 2:13 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Dawn, I would follow the procedure from the help docs for circumstances where you've accidentally marked a book received from your transaction archive.  You've messaged her already, so wait until she gets back to you & if she doesn't, then at least until it would have gone lost in the system, and then contact the PBS team about it.  They can't reverse the mistake, but they can get your credit back & put you back in your spot on the WL.

Date Posted: 5/20/2010 2:22 PM ET
Member Since: 1/17/2009
Posts: 9,664
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They can't reverse the mistake, but they can get your credit back & put you back in your spot on the WL.

Really, they would take the credit from the sender? I know in the usual case where books go lost the receiver does get the credit back ... but the sender never had that credit in the first place. Will they really take the credit away from the sender?

Date Posted: 5/20/2010 3:03 PM ET
Member Since: 8/9/2007
Posts: 4,058
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*Edited for stupid brain fart:P



Last Edited on: 5/20/10 3:22 PM ET - Total times edited: 2
Date Posted: 5/20/2010 3:04 PM ET
Member Since: 4/7/2008
Posts: 15,690
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The Help Docs don't say anything about the Team returning a credit if you mark a book received by mistake.

If you marked a book received accidentally from the En Route to Me tab in My Account:

  • This book was marked mailed; chances are that it will arrive.
  • Please wait for your book; most likely it will arrive and you will have already marked it as received, and won't have to do anything further.
  • Please try to be very careful about which books you mark received

The Help Doc goes then to discuss what to do if you mark a book received by mistake from the TA, etc. They don't mention what to do if you mark received an item that never arrives, though.

Date Posted: 5/20/2010 3:07 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Yeah, but they've done it.

Meant to add...  Somebody posted one of these here a while back & said PBS gave them their credit back.  Don't recall if it was a WL book, but they could put her back on the WL. 



Last Edited on: 5/20/10 3:11 PM ET - Total times edited: 1
Date Posted: 5/20/2010 3:12 PM ET
Member Since: 8/15/2007
Posts: 3,044
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The credit has been taken from Dawn already when she ordered the book, and I guess goes into whatever credit limbo place it is that they sit until a receiver marks the book as received:P  In other words, neither of them has it.  She just messed up & sorta got her credit stuck there, but PBS can give it back to her.

I don't get it. How is it stuck anywhere? The credit was in limbo until she marked the book received by mistake. Now the sender has it.

Date Posted: 5/20/2010 3:15 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Duh.  My bad.  Clearly thinking about something else:P  But yes, they have gotten the credit back for people before, and I presume that was from the sender.

Date Posted: 5/20/2010 3:37 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Diva - The Help Doc goes then to discuss what to do if you mark a book received by mistake from the TA, etc. They don't mention what to do if you mark received an item that never arrives, though.

This is why I said follow the procedure for having marked one received from your TA.  They end that portion with something about contacting them (after you try to work it out with the sender, have no success) & they'll help you with it from there - and there's some blurb about being more careful, etc.  A problem occuring from marking from the TA could mean the credit went to someone from from a canceled transaction, but you could also accidentally mark a copy of the same book that you had previously ordered, but had gone lost in the mail.  I *think* this might have been the case with the person who had this problem before and they said the PBS team got their credit back from them.  I would imagine that they pulled it from the sender of the lost book's account, but this receiver couldn't verify that.  I think some of the people responding to the thread at that time said they must have done it that way, but I'm not sure anybody really knew that for certain. 

Date Posted: 5/20/2010 3:55 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I'm more worried about the person actually getting their book. AND the right person getting their credit.. Could be that she got books in by the same author (since I know I had 3 books from the same author all with very similar titles). And then marked the wrong person's recieved so the other sending (not me) did not get their credit.
Me, its a credit, I used DC because I use printed postage coz I am lazy like that..LOL  I am not short of credits (and not rich in them) but who knows what the other sender is like.. KWIM?

Date Posted: 5/20/2010 5:48 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I've done that one before.  Mine was actually a series that I ordered all at once, but had to order from two different people to get all of them.  I accidentally marked the wrong one received, but the rest of them got here fine as well, so everyone got their credits.  You just have to wait & see, and if one of them gets lost on the way, deal with it from there.  In Dawn's case, about the only thing that differs from a clearly detailed procedure in the help docs is that she marked hers from her en route tab, rather than the TA.  They do say though that they'll help you with getting your credit back - one time only - so I'd be willing to bet they'll do the same thing here.  I'd try it before I wrote that credit off & went to the back of the WL queue anyway. 

Btw, if anyone hasn't seen the actual quote from the PBS team, here it is:

If you marked a book received accidentally from your Transaction Archive you should contact the sender about this

  • You can use the PM button on the transaction to send a Personal Message
  • Explain what happened; the sender can return the credit following the instructions in How do I give credits to other members?
    • Your PM should be clear. Here is some suggested text:

"I accidentally went into my Transaction Archive and marked the book [insert title of book] received from you.   I actually got it from another member--I see now that you didn't reply to this request and did not send me the book.   When I marked your copy received, it took a credit from my account and gave it to you. Could you please return the credit to me?  I would appreciate it.  The instructions on how to do this are in the Help document "How to give credits to other members" in the Help Center if you need them.  I am very sorry for the inconvenience, and thanks for your help with this!"

    • For a lost book that you marked received, the PM would be a little different: replace "-I see now that you didn't reply to this request and did not send me the book" with "I never received the copy that you marked mailed."
  • If you do not get a PM response in a week, you can contact us; we will help you from there.  We do ask that you try to correct this error first yourself, though, and we will not be able to help with a second error of the same kind.  After reading the information here, you should not have this problem again.

Bold text on the last part is mine.  Especially since it's a WL book, I'd go that route before I just gave it up.