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Topic: I should have marked it RWAP

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Subject: I should have marked it RWAP
Date Posted: 4/18/2009 3:42 PM ET
Member Since: 2/6/2008
Posts: 91
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I received a book today that had the PBS wrapping but was secured with four pieces of Scotch tape. On top of that, the sender didn't abide by my RC regarding pre-wrapping in plastic.  The wrapping was torn in several places, and I'm in NYC, where April is one of the wettest and rainiest months of the year.  I have that RC for a reason.  I worded my thank-you to her as politely as I could, but inside I was really upset.  How hard is it to use packing tape and plastic wrap or newspaper sleeve or even a grocery bag to protect a book that you're spending money to send??  I didn't mark it RWAP but now I wish I had.

This is the note I sent:

Thank you very much! The book arrived arrived surprisingly quickly! May I make a suggestion to use mailing tape instead of Scotch tape in the future? The wrapping came undone while in transit and was ripped off in several places.

I also caution you to please abide by Requester Conditions; I was a little disappointed that this book wasn't pre-wrapped in plastic per my RC to which you agreed. I understand things happen to cause senders to forget or click through without thinking. But because it's been pretty rainy lately, not having that extra layer of protection on top of Scotch-taped wrapping falling off would definitely have made me mark this as a RWAP if I were a different kind of person or if this had happened to someone else. I don't want your account to be dinged with a RWAP because I believe in giving people the benefit of the doubt. I hope you'll take my suggestions into account for your future swaps.

I really appreciate that you sent it out right away- not everyone does, so thank you for that.

Kate -
Date Posted: 4/18/2009 3:46 PM ET
Member Since: 8/28/2008
Posts: 534
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If the book itself wasn't damaged, I think it's probably better that you didn't mark RWAP. They should have followed your RC but the book is really what matters. They will get burned sooner or later if they keep wrapping like that.

Date Posted: 4/18/2009 3:49 PM ET
Member Since: 4/25/2007
Posts: 11,518
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I agree, if the book arrived undamaged despite them not wrapping in plastic as requested, I wouldn't RWAP it.  Your message to them was clear.  They got lucky this time and need to pay attention to how they wrap books and RCs in the future.  They will have problems soon if they don't do that.

Date Posted: 4/18/2009 5:10 PM ET
Member Since: 7/5/2007
Posts: 2,181
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I've been making the effort to note to those who send books inadquately taped that they should step up their taping practices.

Considering you can tear scotch tape just by blowing on it (yes, that's an exaggeration, but it is very easy to tear by hand), it just doesn't last against a postal sorter and the rigors of bumping into other packages while in transit.  It is important for people to ensure that the ends are taped securely.  I have received books that are lucky to have not slipped out!  A few weeks ago I received one wrapped in heavy brown paper, with packing tape wrapped "around it" from top to bottom.  Yet the ends with all their little folds were left exposed!  When I received it both ends were ripped nearly completely away.  The only thing that saved the book from slipping out by that point was a lone "fold" that held onto one corner like it was holding on for dear life.  I do note in "information that PBS should know" that the person does not tape adequately.  One note will not hurt them, but if they disregard suggestions on taping better, PBS has a record that they are a habitual lazy packager.

In all cases the book (somehow) managed to arrive without damage.  Someday, somewhere, a book will not be quite so lucky.

 

Also, please send your rain this way.  I want more.  :(  [Except for the past two days] I could -leave- my books outside on my balcony and they'd be perfectly fine...

Date Posted: 4/18/2009 6:38 PM ET
Member Since: 2/6/2008
Posts: 91
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Michelle, you're more than welcome to some of the rain we've had over the last few weeks.  Mother Nature is toying with us right now with 79 degree temps and sunshine and we get to look forward to MORE rain Monday and Tuesday.  :(

Now that I've read your responses and had a little time to mull it over, I'm glad I didn't mark it RWAP.  Other than a small tear on the spine (I can't tell if it was caused by the USPS or if it was sent like that,  I did note in the "Information that PBS should know" part that it was improperly wrapped and didn't comply with my RC. 

I do everything I can to ensure a book gets to its requester as well-protected and in the best condition possible, and it chaps my butt that other people won't extend that courtesy to me or to other members.  Call me judgmental, but I think it shows a lack of respect for other members, especially when the RCs are ignored. 

Sigh.  Maybe I'm just cranky because a WL book that was marked "Sent" a month ago timed out on me today.  :(

Date Posted: 4/18/2009 11:48 PM ET
Member Since: 8/27/2008
Posts: 687
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and also- i am too lazy to fact check- but i think you are required to use packing tape... not ever scotch tape

Subject: **Update**
Date Posted: 4/20/2009 11:52 AM ET
Member Since: 2/6/2008
Posts: 91
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The sender responded with an apology and explanation, which I appreciate.  I almost forgot about the issue because I've already finished the book she sent! Thanks for your advice, everyone!

Date Posted: 4/20/2009 2:56 PM ET
Member Since: 1/18/2009
Posts: 70
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I sometimes wonder if that's why books go missing because they're not wrapped properly.

Date Posted: 4/21/2009 6:16 PM ET
Member Since: 2/6/2008
Posts: 91
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Mary Lou, that's a really good point.  I hadn't thought about improper packaging as a reason for so many books going missing in the system.  All the more reason to wrap properly!

Date Posted: 4/22/2009 1:12 AM ET
Member Since: 12/9/2007
Posts: 9,601
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If you get an improperly wrapped book again - you can send this link to them in your PM -

http://www.paperbackswap.com/help/help_item.php?id=349

http://www.paperbackswap.com/help/help_item.php?id=50


The guidelines say not to use Scotch or cellophane tape.  The USPS says it's required to use packing tape and Scotch (etc.) tape is not to be used to mail anything.  The guidelines are something every member of PBS should read every so often.  I especially like the part about taping the manila mailers closely to the book and the part about the metal closure and it's effect on a book's cover. 

The member should not have ignored your RC's - but (in their defense) once they accept the RC's aren't available for them to see - so it's too bad there isn't some way PBS could put the RC's on the "requested from me" page to remind senders about them.  I try to remember to put a note on the book about the RC's.  But not everyone realizes that they can't go back to see what the RC's were.

Ruth



Last Edited on: 4/22/09 1:16 AM ET - Total times edited: 1
Date Posted: 4/22/2009 8:47 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I'm sure there will be those who will jump to correct me if I'm wrong but...

RC's only apply to the book, not to the wrapping (or anything else you might put as an RC that isn't specific to the book itself).  When you accept a request with RC's you indicate that your book meets the conditions set by the requestor.  The wrapping is not part of the book itself.

Date Posted: 4/22/2009 9:28 AM ET
Member Since: 7/24/2005
Posts: 147
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People don't realize... even though the website has packaging instructions.  I think it hits home the first time they recieve a book that is essentially "unwrapped" and that the nice postal carrier has somehow managed to keep the slip of paper with your address on it associated with the book!  I have seen that in two types of wrapping situations - using plain manilla envelopes without packing tape on the corners AND wrapping in the paper label wrap using scotch tape.

 

I have been lucky in that the falling apart wrappers have arrived with the book still in reasonably decent shape.  I still let people know when I receive one where the wrapping job didn't hold up.

 

 

patticom - ,
Date Posted: 4/22/2009 9:48 AM ET
Member Since: 11/3/2007
Posts: 416
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Gotta offer a hugs and high five to Bernhard... I know it has nothing to do with this post, but I just was so touched (and amused) by your sig lines!!  :)

patti in Germany

Date Posted: 4/22/2009 9:53 AM ET
Member Since: 2/19/2008
Posts: 2,007
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Hugs returned Patti.  I was Navy, but my Dad was USAAC and USAF, 5th Air Force during Korea

Sianeka - ,
Date Posted: 4/22/2009 12:52 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I disagree with some of the above posters and am offering a counter-opinion.  I think that the book should've been marked RWAP, so the sender is noted officially by the system to have disobeyed PBS guidelines (ignoring RCs) and perhaps give them more incentive to act differently in future and follow the site rules.  One mark is not going to affect Sender too adversely, but a collection of such marks against them will help rid PBS of problem transactions.

I respectfully disagree also with Bernhard - if you agree to an RC, you should abide by it, regardless if it pertains to the book or the wrapping. 

That being said, OP was very kind to not mark the book RWAP and hopefully her note will act as the incentive to the sender.



Last Edited on: 4/22/09 12:53 PM ET - Total times edited: 1
Date Posted: 4/22/2009 1:04 PM ET
Member Since: 12/9/2006
Posts: 368
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Last Edited on: 4/22/09 1:06 PM ET - Total times edited: 2
Date Posted: 4/22/2009 1:35 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Sianeka, maybe I'm reading the help files wrong, but everything I read in there about requester conditions (with the exception of the requirement that those with APO/FPO addresses must have RC's, which I believe is new) specifically points to the book itself as meeting or not meeting conditions.  With the exception noted above about APO/FPO, no part of the help docs regarding RCs mentions shipping, wrapping, etc.

Sianeka - ,
Date Posted: 4/22/2009 2:09 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Yes, Bernhard, but the RCs can be used for other purposes, such as requesting plastic wrapping or requesting that dryer sheets not be included, etc.  For requirements above and beyond PBS requirements.  And if a member clicks to agree to the RCs, they are bound by the site rules to honor the RCs listed.  Regardless if they pertain to a book condition, or a requirement above and beyond PBS requirements...

Although the site guidelines, as you note, tend to address the book as meeting requestor guidelines, they are written with the entire site in mind, and this is a BOOK swapping site, so the guidelines will obviously note the book meeting conditions.  They do not prohibit RCs written pertaining to non-book conditions anywhere in the guidelines, and they do clearly state that an RC violation is one where a book was sent in a condition that opposed the written RCs that were applied and accepted by the sender when they accepted the book request.  Asking for plastic outer wrapping RC is similar to asking for a hardcover DJ RC - asking for something the book is wrapped in, not the book itself.  Requestor Conditions are applied to an account, not a book:

Requestor Conditions Violations:

A Requestor Conditions Violation at PBS is a book that was sent despite the fact that it does not meet the Requestor Conditions you applied to your account, and that appeared on the request when the sender accepted it.

  • First, please check your Account Settings to be sure that your Requestor Conditions are set to show on requests you make.
  • If your Requestor Conditions are vague or difficult to interpret, you may have repeated difficulty with this.
  • If the book is in clear violation of your Requestor Conditions, you should ask the sender for your credit back.


Last Edited on: 4/22/09 2:09 PM ET - Total times edited: 1
Date Posted: 4/22/2009 2:42 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Well, I'm betting that the sender didn't remember who requested the plastic wrapping.  Since RC's don't stick with the request after acceptance, if one has several books to send out - it is difficult to remember who requested what.  At that point it doesn't matter any more.  The senders need to note the conditions and put a note on the book about them.

Ruth

Date Posted: 4/22/2009 2:45 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Sianeka, with respect, I disagree with how you seem to be reading "applied to your account".  To me, that means the same as "attached" to your account, or "displayed on" your account.  The RC still applies to book condition at the time the request is accepted.  Obviously the book is not already wrapped when you click the button that says "My book meets these conditions", so how could it actually meet those conditions at the time the sender clicks the button saying it does?  To interpret it otherwise would open the door for all sorts of oddball RCs that might have nothing whatsoever to do with the books themselves, such as an RC that requires you to "friend" the requester on FaceBook, or make a donation to charity in their name.

Yes, you can always decline such conditions, and most people would, but I think some clarification would help here before members start getting RWAPs for things like that.

Would you please bring this up in the TG forum and see what the consensus is?

 

Oh, and for the record, I have no problem with the OP wanting the book properly wrapped so it does not get damaged in transit, but wrapping in plastic isn't the only way to protect a book from wet conditions, and I'd hate to get RWAP'd because I used an alternate method.