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Topic: Not marked received 12 days after marked delivered...

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Subject: Not marked received 12 days after marked delivered...
Date Posted: 3/15/2009 7:25 PM ET
Member Since: 10/6/2005
Posts: 10,707
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Here is the DC information for a book I sent out in late February (I've removed the address info for privacy):

  • 2/23/2009 3:00 PM - Electronic Shipping Info Received
  • 2/24/2009 11:16 PM - Enroute
  • 2/27/2009 6:54 PM - Enroute
  • 2/27/2009 8:59 PM - Enroute
  • 2/28/2009 7:05 AM - Enroute
  • 3/1/2009 4:44 PM - Notice Left
  • 3/1/2009 8:37 AM - Arrival at Pickup Point
  • 3/3/2009 3:33 PM - Delivered

Seems to me, with the notice left, the book MUST have been delivered because they couldn't have scanned it as delivered until the person picked it up in person. And I wouldn't think it could have been misdelivered either. So I'm a little concerned that 12 days later they still haven't marked it received (although at least since I used DC I did get my credit already). But this was an expensive coffee table book and I'd like to be sure it arrived safely.

This many days after the book was scanned delivered, is it OK to PM the requester about it?

Date Posted: 3/15/2009 7:28 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I think it's fine. After all, you're following up when it really has no true effect on you since you already have your credit. You're just being polite! :)

Date Posted: 3/15/2009 8:21 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Bren,

Is the person you sent the book to a newer member? If so, he or she might not realize that s/he is supposed to mark a book as received. I have come across new members in the chat rooms that have started to use the site without having read the help documents first. It is definitely okay to PM the person and ask them. 12 days, IMO, is a long time to go without marking it as received.

Another scenario may be that s/he has put their shelf on hold/vacation, and is not using the site currently. If their email preferences have it set up to see when they have a new PM, they should soon get your message and be able to mark it as received.

Last Edited on: 3/15/09 8:22 PM ET - Total times edited: 1
Date Posted: 3/15/2009 8:25 PM ET
Member Since: 10/6/2005
Posts: 10,707
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Nope, not a newbie. Been here for over 3 years now. Account isn't on hold either. I'm going to PM her and see what's going on. Maybe someone else picked up the package for her and forgot to give it to her or something like that.

Date Posted: 3/15/2009 9:40 PM ET
Member Since: 4/25/2007
Posts: 11,458
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Or she never got that notice that was left.  Those little cards can easily get lost in the junk mail and tossed without someone seeing it.  I'd definitely PM to make sure they know it's at the PO waiting for them.  If the PO hasn't sent it back to you already.

Date Posted: 3/15/2009 10:05 PM ET
Member Since: 2/12/2008
Posts: 4,470
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I think it's all in how you inquire. If you say, "Hi! I just want to make sure you got the book okay, as it's been marked in the P.O. system as delivered, you haven't marked at PBS that it was received. I hope their wasn't a glitch somewhere. :-) "

Geri (geejay) -
Date Posted: 3/16/2009 9:49 AM ET
Member Since: 9/2/2008
Posts: 9,094
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I though PBS sent a PM asking if a book had been received because you (all of us) hadn't marked it received.  But, I found this in the help section:

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.