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Topic: Not marking the book received

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Subject: Not marking the book received
Date Posted: 5/30/2012 12:48 PM ET
Member Since: 4/30/2012
Posts: 127
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I mailed a book on May 18 with DC. It was delivered on May 22 according to the PO tracking. The person still has not marked the book received a week later.

Should I contact her or PBS? I noticed on my account page where this book is still listed as "en route", it says not to contact them before June 15th.

 

Date Posted: 5/30/2012 12:49 PM ET
Member Since: 9/24/2006
Posts: 344
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Yes contact her sometimes they forget.

Date Posted: 5/30/2012 1:12 PM ET
Member Since: 8/19/2007
Posts: 4,222
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I think PBS will contact her after a certain period of time as you used DC.  Also, unless you really want to contact her, you got your credit so at this point you're not out anything.  I usually let it go.  The system tends to take care of things.  Good luck. Pat

Date Posted: 5/30/2012 1:21 PM ET
Member Since: 7/19/2008
Posts: 15,387
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Did you use PBS DC?  If you used PBS DC, then PBS will already be sending PMs.

Be very careful if you do send a PM.  There is nothing worse than a book that was mis-delivered followed by nasty accusing PMs.  

Date Posted: 5/30/2012 1:58 PM ET
Member Since: 1/17/2009
Posts: 9,677
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The person may have forgotten, they may be on vacation, they may only pick up their mail once a week, or whatever.

What I usually do, whether or not I have used DC, is, I wait until 3 or 4 days before the book is going to get marked "Lost in the Mail" and then I send a PM that says something along the lines of

"Hey, I see this book is about to get marked lost in the mail, and I was just wondering if you received it after all. If not, I just wanted to let you know it did get mailed on time, so hopefully it will arrive soon.  I'd appreciate an answer to this message either way. Thanks so much!"

If you mailed it with DC, you can add ("I see that the DC was scanned as delivered in xx-xx-xx, just wondering if it arrived at your house or if it was possibly misdelivered.")

It's very easy to word a "wondering" PM without accusing someone.

I've pretty much always gotten an answer to this type of PM ... 4 times, book was marked received with an excuse/apology, 2 times, book was just lost and never arrived.

So, yes, you can follow up with the receiver, but give them plenty of time to respond, because they may very well be on vacation or otherwise not getting their mail right away.

Date Posted: 5/30/2012 3:08 PM ET
Member Since: 4/30/2012
Posts: 127
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I want to add that the DC was not from PBS, because I printed the label through PayPal, so I have not received my credit yet.

That's why I was wondering if PBS will contact this person after so much time has passed without them marking the book received, or if I should do it on my own. I would not do it in a harassing way, but just as a polite inquiry if the book was indeed received.

 

What if this person never does mark the book received? I'm just out the credit, I suppose? Just wondering...

Date Posted: 5/30/2012 4:50 PM ET
Member Since: 8/16/2007
Posts: 15,185
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This is all spelled out for you in the Help Center for you Janet. Yes, it is time for you to contact the requester if 8 days have passed since it was marked received. Since you did not use PBS DC, if the book was not delivered correctly and is not marked received, yes you will lose the credit.

From the Help Center:

 

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

  • If this is the case, he or she can mark it received when he or she returns home. 

    • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
    • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
  • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 5/30/2012 5:19 PM ET
Member Since: 4/30/2012
Posts: 127
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Thank you.

I've sent a PM and hopefully it was just an over sight on her end and it will be marked received soon.



Last Edited on: 5/30/12 5:19 PM ET - Total times edited: 1