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Topic: Marking books mailed

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Subject: Marking books mailed
Date Posted: 3/11/2010 12:50 PM ET
Member Since: 4/18/2009
Posts: 166
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When you receive a book from a member do you go and mark it mailed soon after receiving it?  Lately I have had such a problem with people not marking it mailed and then when I PM them nicely asking if it has been received, they mark it mailed.  I try to mark it ASAP, that way the other member gets their credit and can order books and they don't have to be worrying about a lost book for no reason. 

I don't want to annoy the members by making them feel as if I'm checking up on them, but I've had so much trouble with members not marking them as received when they have got the book!  If I PM nicely would it annoy you to have someone ask if the book has been received?  Does anyone else seem to be having this problem also?

Date Posted: 3/11/2010 12:56 PM ET
Member Since: 8/10/2005
Posts: 4,597
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You mean marking it "received" not marking it "mailed" right? You would be the one marking mailed when you mail it.

I do mark books received as soon as I get them and check them over for problems. It depends on how soon after you sent it you're PMing as to whether I'd be peeved with you. I don't think it's out of line to PM a person just before the book is due to go lost...but PBS gives the books 26 days to get there and specifically says "DO NOT CONTACT US BEFORE THIS DATE"....I think if you're PMing just a week or two after you send it would be annoying as heck! Media mail can vary widely in how long it takes.

Cheryl

Date Posted: 3/11/2010 1:01 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I also assume you mean marking your books 'received'. :)

I also mark the books received as soon as I get them (after I verify they are in postable condition of course.)

I PM members asking if they got the book around 3 or 4 days after it shows delivered (I use Paypal postage so all my packages have DC.) If I didn't had DC and didn't have an idea that the package was delivered, I'll probably wait until 3 or 4 days BEFORE the system marks it lost. That way they have some time to react if they don't check PBS every day, etc.

Date Posted: 3/11/2010 1:06 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I PM just before the book is going to go lost. I have only had to PM 4 or 5 times out of more than 500 books mailed out. (All of those books had actually been received, just not marked for one reason or another).

So, I don't have a huge problem with this issue. I do not use DC for most books, either. So, I would be out the credit if my books were to actually go lost.

I've had plenty of books marked received in the 2nd or 3rd or even 4th  week after mailing, though ... long after it seems that it should have gotten to where it is going, but still, before PBS will mark it lost.  I've just had to assume that mail can take a long time, for Media Mail.

I often go on business trips, though, so a book I receive on  Monday may not be marked received until the next Saturday. Other than that, I mark them as I get them.

Date Posted: 3/11/2010 1:06 PM ET
Member Since: 1/8/2009
Posts: 2,016
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The site also sends out reminders to mark books received. Unless you have some sort of DC that suggests that the book was delivered, it would be annoying to receive these messages. Especially (a) if the book hasn't arrived yet, and (b) since most likely the recipient hasn't dealt with you before and doesn't know about (or cause) your past problems.

Agree with Cheryl though. A message close to the go lost date is okay.

Date Posted: 3/11/2010 1:43 PM ET
Member Since: 4/18/2009
Posts: 166
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I have had so many books almost go lost and then I PMed and it just wasn't marked.  There is one I am on the fence about PMing because they live in the same state and it was mailed a couple weeks ago.  I had a book go out in the same batch to the same area in the state and it arrived two days after being sent.  Is it possible to have two books sent together going to the same area not be received around the same time?  Maybe it is a clerical error?

Date Posted: 3/11/2010 6:44 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I would find it highly annoying to have someone PM me only 2 weeks after they mailed me a book.  The system works, the guidelines say don't contact TPTB until after the 26 days...so, I wouldn't want to be contacted until at least close to that date....doesn't matter if you have DC that says I've received it or not.  DC is not 100% correct...the system sends reminders to mark books mailed...

Date Posted: 3/11/2010 7:55 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'm with you Christy!   I am not always at home the day the book arrives but I'm home before the system marks it lost.  There is NO need to PM me as I will mark it received when I receive it, which is not necessarily the same as when the DC says.

Date Posted: 3/11/2010 8:00 PM ET
Member Since: 8/6/2006
Posts: 1,619
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I mark my books received the same day they arrive but not everybody is that considerate.  I've only had a few books I sent go lost and I truly believe 2 of them were received and never marked.  The last one I did PM after 2 months, only because I had another copy of the same book I wanted to post and I didn't want it to look like I never really mailed it, but she never bothered to answer me.  And yes the PM was read and yes she's still an active member.  My gut tells me she got it and for whatever reason ignored both marking it received and answering my PM.  It was a "political" book so maybe she's a member of the other party.  LOL

Date Posted: 3/11/2010 8:21 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I wouldn't mind the PM. Even if it was a week after it was mailed. I'm not going to get all huffy over a PM even if it is early to be asking.

I usually mark the book received the minute I get it. There was one a few weeks ago that sat for 4 or 5 hours because I was headed out when the mail came.

I would probably wait a bit if it needed to be marked RWAP just so I could collect my thoughts and write an appropriate PM.

Date Posted: 3/11/2010 10:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Also keep in mind that not everyone has computer/internet access everyday.  Some people only have it at work, friends/relatives house or at the library.  Also DC can show a book as being delivered when it's not actually made it to the house yet (not all mail carries have scanners in their vehicles) and the DC doesn't mean it was delivered to the right house. I have a book that went lost to me that was scanned as delivered but it was never delivered to me.

Date Posted: 3/11/2010 10:31 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I mark mine right away...but I'm odd about stuff like that. :-0  Sometimes people are gone, sometimes they wait - I had three different people mark books received on Sunday night late  - obviously they weren't "just" delivered, and at least one I think was delivered a couple weeks ago. You do need patience. I've had a couple books with paypal d/c be delivered and never scanned, just as some are delivered incorrectly, and some are scanned at the post office rather than the actual home/apt delivery site.

Date Posted: 3/12/2010 2:24 AM ET
Member Since: 11/5/2009
Posts: 1,083
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Since I send all my books with DC, I wait five days after I know they have received it and send a nice PM asking if everything was ok with the book and the delivery.  This is usually enough to prompt people to mark it received.  I once forgot to mark a book received (I got several multi book "deal" deliveries on the same day and missed the actual book I ordered) and got a pretty nasty pm from the sender 12 days after I had received the book.  I would have much rathe received a nice friendly reminder 4-5 days after I received it.   I was embarrassed that I forgot to mark it received, but I didn't appreciate the tone of the PM reminding me.

Now, whenever I receive a book in the mail, I open it at my computer and immediately mark it received.

Date Posted: 3/12/2010 2:27 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I've only had a few books I sent go lost and I truly believe 2 of them were received and never marked.

This is one reason why I send all my books with DC.  I truly believe if someone is prone to not marking a book as received, to get a free book and their credit back, they will be less likely to pull something like that if I can go look at the DC and see that the book was delivered. 

Date Posted: 3/12/2010 8:38 AM ET
Member Since: 7/31/2007
Posts: 2,690
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You have to remember DC is not a guarantee that the book was delivered at the correct location...it is not foolproof.  I get mail all the time for my neighbors and my neighbors frequently get my mail....so, DC simply means it was delivered somewhere so, to use it as a means to imply that the requestor is a lieing thief is inappropriate.

Date Posted: 3/12/2010 10:22 AM ET
Member Since: 8/18/2005
Posts: 7,977
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DC simply means it was delivered somewhere so, to use it as a means to imply that the requestor is a lieing thief is inappropriate.

And in some cases I think the P.O. Scans the books/packages as 'delivered' when they arrive at the final P.O. on the route. Not when they've actually been delivered.

I've had a few cases where DC says something has been delivered, but my mail hasn't even come that day and wouldn't until hours later. Once I had one 'delivered' for three days before it was actually delivered to my door. I'm sure it'd been at the P.O. and on the truck for a while.

I don't think all P.O.'s have enough scanners that the delivery people can all have one in their trucks. So they don't scan at the door, but at the facility.

Date Posted: 3/12/2010 12:29 PM ET
Member Since: 11/5/2009
Posts: 1,083
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You have to remember DC is not a guarantee that the book was delivered at the correct location...it is not foolproof.

I know that.  But as I said before, I think that if someone was really trying to scam the system, they would be much less likely to do it if the DC showed the book was delivered. 

Date Posted: 3/12/2010 12:48 PM ET
Member Since: 4/18/2009
Posts: 166
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Of course nothing is foolproof but DC can be helpful to at least know the book was delivered, somewhere...whether it's at the right place is the question.  I recently had a couple marked received on Sunday, obviously they hadn't just received it.  I have had several that were only marked received after I PMed them though.  I haven't been a member that long and I have had a handful that only marked the book after I nicely PMed them just wanting to know if the book had been received.  I have one book that has been out two weeks and it's headed to a city about 6 hours from me!  I don't think it would take two weeks to get there. 

Date Posted: 3/12/2010 1:23 PM ET
Member Since: 4/24/2008
Posts: 310
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I always mark it received the day I get it so the other person can get their point.  Usually mark it within minutes of getting it out of my mailbox.

Date Posted: 3/12/2010 1:34 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I've had a few cases where DC says something has been delivered, but my mail hasn't even come that day and wouldn't until hours later. Once I had one 'delivered' for three days before it was actually delivered to my door. I'm sure it'd been at the P.O. and on the truck for a while.

Same here. Although it was an Amazon order and first sent via UPS to the PO where it was marked as delivered. Then my mailman delivered it to my mailbox a couple days later. But it definitely happens whether it's a PBS order or an actual online retailer.