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Topic: Not marking a RWAP resolved

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Subject: Not marking a RWAP resolved
Date Posted: 12/9/2011 6:45 PM ET
Member Since: 9/2/2010
Posts: 39
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Is it normal to not mark a RWAP resolved even if a credit has been returned? Does that continue to effect the account or would TPTB see that a credit was refunded and move on?

Date Posted: 12/9/2011 7:13 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Some people don't even realize that they can or should mark a transaction resolved. You could always send a friendly PM just saying that you had refunded the credit, but noticed that the transaction hadn't been marked as resolved yet,you just wanted to make sure they saw the credit refund on their account and if they did, could they please go into their TA and mark the followup question as resolved.

Date Posted: 12/9/2011 7:31 PM ET
Member Since: 9/2/2010
Posts: 39
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Well it is from when I first joined over a year ago...so I think it would be weird to pm them now...I had no idea how the system worked then with RWAP's.  So now I am just curious.

Date Posted: 12/9/2011 9:16 PM ET
Member Since: 7/19/2008
Posts: 15,447
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It does not count against you for it to be not marked.  It counts when it is marked as unresolved. 

I was a member for over a year before I realized that I was suppose to mark them as resolved.  Members who don't hang around the forums might not know.