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Topic: Maybe This Will Fix It

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Subject: Maybe This Will Fix It
Date Posted: 2/17/2009 10:19 PM ET
Member Since: 7/20/2007
Posts: 1,046
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I'm on a crappy run for books lately. I have received my fourth book in a row i am not happy with, and it's mainly due to packaging.

And i thought maybe i was just on a run of new members but maybe it's not that at all. Maybe a book looks nice and sturdy when freshly packaged, to the sender. By the time they get to me though, they are battered, ripped, and most of the time my PO has to put a bright neon sticker on it saying it was open when they got it.

So i was holding out on using an RC because - well - you know.

But i had to write one out. I'm tired of wasting my credits which people don't want to return. I hope my RC sounds nice and polite enough to not be skipped over simply because it is THERE. Tell me wht you think:

I would really appreciate any books sent to me to be packaged well. A layer of plastic wrap under paper would be greatly appreciated, as would plenty of tape. I've moved to a rural area and my books seem to get more battered than usual on their way here, and i can't tell if it's my PO or poor packaging.

It sucks because all books i am getting nowadays are off my Wish List because i moved in November and haven't taken my shelf off hold yet, because i want to make sure i haven't lost any books, so therefore, i am saving all my credits for Wished books.

Date Posted: 2/17/2009 11:01 PM ET
Member Since: 6/18/2008
Posts: 1,050
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That sounds completely polite and non-accusatory to me!

Date Posted: 2/17/2009 11:04 PM ET
Member Since: 1/30/2009
Posts: 5,696
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That sounds both polite and clear.  I would have no problem with that.

Date Posted: 2/17/2009 11:34 PM ET
Member Since: 1/15/2007
Posts: 1,410
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I think your conditions sound fine.

Date Posted: 2/18/2009 12:32 AM ET
Member Since: 1/12/2009
Posts: 74
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You might want to specify, "plenty of wrapping (not scotch) tape, especially on the corners and edges."  Some people doing a poor job of wrapping may not know how to wrap better.



Last Edited on: 2/18/09 12:41 AM ET - Total times edited: 1
Date Posted: 2/18/2009 1:32 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd not use the word Scotch since there has been many misunderstandings about this term.   I would say please use plenty of Packing or mailing tape.

Date Posted: 2/18/2009 2:53 AM ET
Member Since: 2/19/2008
Posts: 2,007
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Cozi, did you ever read about the history of Scotch brand tape?  Fascinating...

IIRC, it was originally invented by a Scot in the 1920's for use in auto body repair work (attaching paper sheets to mask the windows when painting car bodies).  The first few batches supposedly didn't have enough adhesive, because the man was a bit too frugal the story goes, so they didn't stick well.  The bodymen started calling it "Scotch" tape and the name stuck, even if the first few batches didn't.

At least that's the story I seem to remember.  :)

 

ETA: Nope, I got it wrong, or at least garbled.  Wiki has a better history of it. 

 



Last Edited on: 2/18/09 2:55 AM ET - Total times edited: 1
Date Posted: 2/18/2009 3:00 AM ET
Member Since: 2/5/2007
Posts: 30,800
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LOL   I had heard the story at one time but had to go take another look at it.   I didn't remember it right either.

Date Posted: 2/18/2009 8:14 AM ET
Member Since: 2/26/2007
Posts: 908
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Tracey I like the way your RC sounds, I would not be offended by it all!

As a matter of fact..... I just may ask you if I can "borrow" it as I am having the same problem you are- books hanging in the packaging by a mere (paper) thread and no plastic covering inside. Our local snowplow guy seems to not be able to plow without hitting our mailbox, the door won't shut now, so anything that's left more than a little while in there in the rain or snow pretty much gets ruined...

I am at the point where I'm thinking of posting a nice little friendly message on the CMT board just to remind people that it is always nice to take care in wrapping packages, what does every one think?

Date Posted: 2/18/2009 8:43 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would accept that and I'm one to turn down any RCS that are demanding, confusing or rude.

Date Posted: 2/18/2009 8:47 AM ET
Member Since: 8/10/2005
Posts: 4,597
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I would change the wording slightly...there are several things in the way it's listed currently that are very subjective, IMO.

  • "packaged well" will mean different things to different people. I have gotten lots of books simply following the PBS instructions that arrive just fine and are well-packaged (IMO) but wouldn't meet what you might call packaged well.
  • "plenty of tape" again will mean different things to different people. I think the TYPE of tape used and where it's placed is almost more important than how much is used.
  • "greatly appreciated" makes it seem like you're waffling--that plastic wrap isn't mandatory. If you want plastic wrap, say so, so that there is no room for misinterpretation.

I also agree with not using the "Scotch" brand name if you do specify further--I use a heavy duty packaging tape that is Scotch brand, so technically it is "Scotch tape" although not the type usually meant. :)

I personally wouldn't accept the RCs the way they are written just because they are too subjective and I don't use plastic wrap.

Edited to Add: I'm sorry you've had such a bad run of books. I so rarely have any issues with the books i receive that it still boggles my mind to read about all the various problems other folks have with poor packaging, stinky or water-damaged books, etc etc.

Cheryl

 

 

 



Last Edited on: 2/18/09 8:53 AM ET - Total times edited: 3
Date Posted: 2/18/2009 9:45 AM ET
Member Since: 7/20/2007
Posts: 1,046
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You can definately borrow it, Brenda.

I might change it a little, Cheryl, i don't know. My main problem is i don't want to seem like i'm being a horrible bitch about it. It's more to avoid that awkward PM's where i have to direct someone to the Help Docs because if they'd read on HOW to wrap a book then we might not be where we are right now.

I think i will change it slightly to say plenty of mail-quality tape, especially on the edges and corners.

I use the words greatly appreciated because if someone would just cover the edges of the package (and the center) of the package with enough packing tape, i'd have a lot less trouble with books. I tend to wrap in layers of paper, and on every layer i leave enough room to let the layer be opened, but not enough for a rip the size of Texas to let a book fall out, ya know? Plastic isn't NECESSARY, it's appreciated. I don't want to feel like i am giving a tutorial on wrapping, but maybe it will be enough to make people think twice about 'Is this a sturdy enough package for Cow Country?' LOL

Date Posted: 2/18/2009 9:52 AM ET
Member Since: 5/6/2008
Posts: 5,125
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That's a good RC, Tracey.  I would send a book to you.

Date Posted: 2/20/2009 4:56 PM ET
Member Since: 10/13/2008
Posts: 150
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I won't accept an RC I think is too subjective or if I think they are worded impolitely. I would send one to you with what you wrote. Maybe just toss in a "thank you" at the end. I would also consider taking off the, "and I can't tell if it's my PO or poor packaging".

Let them think your PO sucks, otherwise I can see how some people may wonder if you were going to be judging their packaging skills. I wouldn't, but somebody may.

Date Posted: 2/21/2009 11:09 AM ET
Member Since: 7/20/2007
Posts: 1,046
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That's a good idea. Thanks!