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Topic: Maybe a postal employee can answer this for me?

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Subject: Maybe a postal employee can answer this for me?
Date Posted: 8/13/2007 9:05 AM ET
Member Since: 1/2/2006
Posts: 575
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On Saturday I went to the PO and mailed 5 packages. 4 with books and one with an audio. ( 6 credits)  All were scanned by the postal clerk. Later that day I received 3 credits. Today after still not having the other two I checked my receipt. The .18cent dc charge was not added to two of the packages. Wouldn't you know that one is a HC and the other the audio. I know it was scanned as the info is right on the receipt. So why wasn't the .18 cent added? All the clerk has to do is scan it and it should add it to my total right?

Now I'm out my .27cents per label that I paid here and I won't get my credit on delivery. I do have proof that it was mailed as I have the receipt, but it's an inconvenience and lost money, as minor as the amount is, it's still lost to me.

I am going to bring this to the attention of R&R but I was wondering in anyone here might know how it happened?

Date Posted: 8/13/2007 7:54 PM ET
Member Since: 7/18/2005
Posts: 209
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I don't understand how this happened either Leslie.  If the clerk scanned it then you should have been charged for it unless it was sent Priority.  I don't know how in the world the DC number end up on the receipt and not in the rate calculation, as far as I know I've never seen this.  Sorry I can't be more help then that.

Since the DC barcode is on the label you may still get credit before delivery if it passes through sorting equipment with scanners attached and it will be scanned at delivery.

Date Posted: 8/14/2007 11:01 AM ET
Member Since: 1/2/2006
Posts: 575
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Thanks Steve. In looking closer at my receipt all the info is there but the dc# is not. The address, zone, weight, and media mail is all listed but the dc# is not. Which is just as odd. Am I correct in thinking that if it scanned all that info it should have scanned that there was .18 cents due also?

R&R did get back to be and explained that it should still scan. Which I should have thought of on my own. It just struck me so odd that I didn't think ahead.

Date Posted: 8/14/2007 6:14 PM ET
Member Since: 7/18/2005
Posts: 209
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If the DC # isn't there then it didn't get scanned which is why you weren't charged for it.  As far as the other info, that's automatic.  The clerk keys in the ZIP code and the class, the system knows the weight, checks the ZIP code (which the clerk is supposed to verify on the POS screen before moving on in the process) and figures the rate.  It also prints this info out on the receipt.  It will show on the receipt for all mail processed on the POS system no matter what class and services were used. 

I think what I'm trying to say is you are incorrect, all that info can show up on the receipt without the DC #.  If it was scanned the DC # would be there also along with the charge ergo it wasn't scanned.  Maybe the clerk thought he/she scanned it but I can't say for sure what happened.  It still will get scanned at delivery so you got one free courtesy of the USPS!

Date Posted: 8/14/2007 9:54 PM ET
Member Since: 1/2/2006
Posts: 575
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Thanks Steve for clearing that up.

~Leslie