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Topic: Maybe I am Wrong But This Is Not Fair

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Bryan G. - ,
Subject: Maybe I am Wrong But This Is Not Fair
Date Posted: 11/26/2012 11:01 PM ET
Member Since: 6/3/2012
Posts: 91
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I have posted my books and still no 2 Start-Up Credits, Today I have had three requests which I have diligently packed and shipped Today

Just before you say or ask:

I am the only one in my household and yes I did verify the email address.

I have send several emails to the Feedback Page and Several to Richard himself.

I just find it sad that I have to beg for something that I have met the criteria for...

I guess all I have to do is wait for the credits to come in from the books I have sent, I am just scared that the books that I want wont be there

Could anyone LOAN me two credits and I will pay them the credits as soon as my books reach their destination, Please

Thanks and Best Regards

Bryan

Date Posted: 11/26/2012 11:43 PM ET
Member Since: 8/26/2006
Posts: 9,339
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I'm lending you two credits -- you can pay me back when you get some credits.  FYI, emails to Richard aren't the way to go, but your feedback messages will be answered.  I know they are backlogged right now, probably because of Thanksgiving.

For future reference, this kind of request to borrow credits should be made in the Book Bazaar forum :-)



Last Edited on: 11/26/12 11:46 PM ET - Total times edited: 2
Bryan G. - ,
Date Posted: 11/26/2012 11:50 PM ET
Member Since: 6/3/2012
Posts: 91
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Woo, went ahead and requested the two books, Thank You as soon as I get the credits in they will be going right back to you

 

Date Posted: 11/27/2012 12:22 AM ET
Member Since: 8/16/2007
Posts: 15,201
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It was nice of Patty to loan you some credits to get you started smiley

I am the only one in my household and yes I did verify the email address.

Just want to confirm that no one in your household has EVER had a PBS account? Even if they started one years ago and got the start up credits then, and have since shut down the account, that would still preclude you from getting more start up credits now.

Feedback will get answered, it just may take them a little bit of time to look into what tripped the trigger to make you look like a second account in a household and sort it out. Richard doesn't actually do anything so that email won't help cheeky (j.k Richard), but he doesn't actually handle THAT kind of stuff so sending it to him won't help, I bet he'll just find it in his mailbox later and forward it to the person who handles Feedback so it would just slow the communication down from getting to the person who can actually do something.



Last Edited on: 11/27/12 12:22 AM ET - Total times edited: 1
Barb S. (okbye) - ,
Date Posted: 11/27/2012 12:00 PM ET
Member Since: 3/14/2011
Posts: 5,767
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I see you only have 8 books on your shelf, I believe you have to post 10 to get your free credits.

Date Posted: 11/27/2012 12:12 PM ET
Member Since: 8/23/2007
Posts: 26,510
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He said he mailed some books out already.  So he posted his 10.

Date Posted: 11/27/2012 12:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Is it possible that they are now waiting until some books have been mailed? To cut down ont he number of people who join, post a bunch of very common, not likely to be ordered soon books, just to get 2 free credits and 2 free books and then abandon the account? Maybe you will get them now that you've mailed some books.

Just a thought.

Date Posted: 11/27/2012 12:29 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Have you recently moved to that address? or in the last two years? Maybe someone who lived there before you belonged to PBS and so the system is saying it's already given credits to that address.

Date Posted: 11/27/2012 1:49 PM ET
Member Since: 6/30/2007
Posts: 2,486
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You didn't say if you were in an apartment, condo or a house. I believe apartment/condo addresses can also confuse the system, if its the same street address and just a different unit, or even the same unit as someone who has since moved away, so that could be the case, too.
Date Posted: 11/27/2012 5:46 PM ET
Member Since: 5/18/2007
Posts: 13,206
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 I believe apartment/condo addresses can also confuse the system,

I have heard this as well. 

Date Posted: 11/27/2012 6:04 PM ET
Member Since: 8/19/2007
Posts: 4,300
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I may be confused, but it says you've been a member since 6/3/12, but all the books on your BL  were posted between 11/25/12 and 11/27/12 and all your WL on 11/27/12, which would not be unusual, as I think it took me several months to put any books on my WL..  Would you not have had to post some books when you joined on 6/3/12?  Of course, it is possible that you didn't post the required 10 books at that time, and all that you did post were ordered prior to your 11/25-11/27 postings.  Would be interested to know the final outcome.  Good luck.  Pat

Date Posted: 11/27/2012 8:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You don't have to post any books when you sign up.  You just don't get the 2 start up credits and would have to buy credits to request books.

Date Posted: 11/27/2012 9:43 PM ET
Member Since: 8/19/2007
Posts: 4,300
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Mary - thanks.  I guess when I signed up I posted books, and thought that everyone did.  Pat

Bryan G. - ,
Date Posted: 11/28/2012 12:36 AM ET
Member Since: 6/3/2012
Posts: 91
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everything got sorted out great I was granted my two credits and the system automatically credited Patty, just posted three more books which one was allready requested today and another is on a WL hold.

Between the moment I joined and now I had no access to the books as they where in a storage locker I am now sorting out what I want to keep and what gets swapped

Thanks

mistie -
Date Posted: 11/28/2012 1:00 AM ET
Member Since: 9/27/2007
Posts: 2,022
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Thanks for taking the time to post an update , and happy to see all worked out well.



Last Edited on: 11/28/12 1:11 AM ET - Total times edited: 1