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Topic: Meeting requester conditions.

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Subject: Meeting requester conditions.
Date Posted: 4/1/2008 9:06 AM ET
Member Since: 2/7/2008
Posts: 6
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Hey everyone, I'm looking for a little advice. I received a request for one of my books with the following conditions:

"I would like any hardbacks I receive to have the Dust Jacket and any paperbacks to be anything larger than mass market size (ie: trade paperback).

Thank you so much!"

The book is a mass market paperback. Do I deny the request? I don't think this book comes in the larger paperback model, but I don't want to send a book that isn't wanted. I don't see a way to contact the requestor through the "books requested" message generated through PBS. I'm a noob, so any advice is greatly appreciated. :)

Date Posted: 4/1/2008 9:31 AM ET
Member Since: 10/24/2007
Posts: 1,313
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I would deny it.  They didn't make any exceptions, so I would rather be safe than sorry.  If you really wanted to, you could always accept and then PM and ask, but I probably wouldn't bother.

Date Posted: 4/1/2008 9:33 AM ET
Member Since: 8/16/2007
Posts: 15,188
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Your book does not meet requestor conditions so you should turn down the request. Because the word paperback can include both trade and MMP requestors cannot tell before listing a book whether it will be trade or not so they need to just request it and let their RCs do the work. I would think that if they wanted it despite their RCs, they would have PMed you when they placed the order.



Last Edited on: 4/1/08 9:34 AM ET - Total times edited: 2
Date Posted: 4/1/2008 9:37 AM ET
Member Since: 8/27/2007
Posts: 3,326
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Yes, I would deny that particular request. If what you have is a standard sized MMPB, it doesn't meet her RC as I read them.

 

Since I came here to ask my own Q. about RC, I'm just going to tack it on here -- hope that's okay.  Part of my RC basically says to make sure your book meets the condition requirements of PBS.

This morning I received a "cannot send" reason that clearly states a problem with the book that makes it unpostable. It doesn't meet my RC  and  it doesn't meet PBS conditions.  Should anything be done? Can anything be done?

Date Posted: 4/1/2008 9:43 AM ET
Member Since: 2/7/2008
Posts: 6
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Thanks for the advice, everyone. I'll deny the book. :)

Date Posted: 4/1/2008 9:56 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Denise, their turning down your request because of conditions might not be because the book is unpostable.

The person may have been burned before by someone who pitched a fit over conditions not being met when the book was sent in good faith.

The book might be postable but older and/or borderline and doesn't want to send to someone with RC's because of that.

And some people just have a problem with RC's in general (don't want to read longer ones, etc.).

It's their perogative to turn down any RC they receive and for any reason. I know it's a bummer, but it's a risk we take when we write up the conditions.

Date Posted: 4/1/2008 10:03 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Denise - The way I read your post, you are certain based on specific info given to you by the poster that the book does not meet PBS guidelines?  If that's the case, what I'd do is PM them and nicely explain that they should not have posted the book at all and maybe quote the help center guideline. 

Date Posted: 4/1/2008 10:11 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Lisa, the problem is that there is no record of the offer if the book is declined because of conditions. There is no way to contact the person.

And you're right... she does state that the person sent a reason in the PM. I misread it to say that there was no PM explaining it.



Last Edited on: 4/1/08 10:12 AM ET - Total times edited: 1
Date Posted: 4/1/2008 10:53 AM ET
Member Since: 8/27/2007
Posts: 3,326
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Yes, they did state a reason for declining my request that indicated (to me) an unpostable book. I went back and read the reason again. It's a bit unclear, because I only requested one book, and the reason for declining states that one book has a torn cover and the other book has a creased back cover.  When I read it the first time I thought both applied to the same book (the one I requested).  My RC says to make sure the book meets PBS conditions, that the book not be extremely worn with *very* creased or torn covers.

That may be enough reason for some people to automatically decline -- I get that.  However, I've only been a member for a few months and I've received quite a few books that do not meet the minimum guidelines for condition as stated in the PBS rules.  I've gotten some like new books, too.  I'm okay with the occasional denial of a request -- especially if it prevents the sending of a book in borderline condition.  It's not like I don't have enough books!

If someone were to read my RC and KNOW for a FACT that their book meets the PBS rules for condition, they should have no problem sending. If the book is in poor enough shape that they are worried I will mark it RWP, then maybe they should re-visit the rules and re-evaluate the condition of the book.

And, yes, I was wondering if I should send some feedback about the transaction, but I won't be doing that. Everyone has their own interpretation of the rules, but I think most members only send decent books.

Date Posted: 4/1/2008 11:15 AM ET
Member Since: 8/16/2007
Posts: 15,188
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From those details, I wouldn't say that it is definitely unpostable. The tear could be less than an inch and still postable. A creased cover is perfectly postable, as long as the book isn't excessively worn. I'd say the person may just not wanted to chance her creased cover to be determined to be *very* creased. Borderline postable is still postable. Your RCs did what they were supposed to, they are to restrict the books you get. I have plenty of books that more than meet posting guidelines, but that I would not send to you based on your RCs being subjective in the *very* creased or extremely worn category.



Last Edited on: 4/1/08 11:15 AM ET - Total times edited: 1
Date Posted: 4/1/2008 1:09 PM ET
Member Since: 8/27/2007
Posts: 3,326
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I didn't quote the message exactly, I only paraphrased to make it shorter. From the description, it sounded to me like an unpostable book.

This is what everyone sees when you post a book:  " #4  My book is not excessively worn, and it is in good condition. "

If you (Melanie) have books that you don't think meet my RC, then they probably don't meet #4 above, either.  I suppose one could debate the definitions of "excessive" v. "extreme" but we would probably have to agree that either one is open to intrepretation at either end.

Date Posted: 4/1/2008 2:55 PM ET
Member Since: 9/21/2006
Posts: 2,797
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but we would probably have to agree that either one is open to intrepretation at either end.

and thats prolly why they denied the request ,feeling it's better to be safe than sorry.

 

 

Date Posted: 4/1/2008 6:50 PM ET
Member Since: 7/31/2007
Posts: 2,690
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My RC says to make sure the book meets PBS conditions, that the book not be extremely worn with *very* creased or torn covers.

" #4  My book is not excessively worn, and it is in good condition. "

Based on your addendum to the PBS guidelines in your requestor conditions I would likely not send a book to you if it had "any" creases at all and would have to debate with myself if I would agree to the RC's at all. I know I might get snarked for this reply because I've ranted about getting declined for just having RC's but, to me yours seem in my opinion to way too subjective....because my definition of extreme may not be the same as yours and what I may consider a minor crease you may consider very creased, I would feel I was risking a credit, a black mark on my record and the cost of mailing the book.

ok, that's my 2 cents...