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Topic: Not meeting requestor's conditions?

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Subject: Not meeting requestor's conditions?
Date Posted: 4/25/2012 10:34 AM ET
Member Since: 3/6/2008
Posts: 341
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How do you feel when you receive numerous books that do not meet your requestor's conditions?? Do you feel guilty asking for your credit back or giving someone a bad review?

I am just curious. For the simple fact that I have received 3 books in the past 2 days that did not meet my conditions and i'm not happy! BUT, I have received many books that have met my conditions... So I was just wondering what others felt on this issue??

Date Posted: 4/25/2012 10:53 AM ET
Member Since: 8/18/2005
Posts: 7,977
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I feel annoyed when I get books that don't meet guidelines. I don't have a current RC, and when I did I was lucky to get a great book from it. I've sent out books on orders with RC's, and never had a complaint. I always fill the RC's when I can.

I wouldn't feel guilty about marking a book RWAP when the sender doesn't meet the RC. Having an RC is a benefit of the site that some chose to use, and some don't. But it's just as important to meet the RC as it is the basic site guidelines. Especially since it's so easy to just decline the order and move on. No one is twisting the sender to send their book, they chose to.

Enjoy the ones that meet your RC, report and ask for your credit back on the ones that don't. Don't feel bad for using the site in a way that make you happy.

I'd just make sure your RC was short, clear and to the point. Some can be pretty confusing and cause unhappy trades if misunderstood.

Date Posted: 4/25/2012 11:40 AM ET
Member Since: 4/7/2008
Posts: 15,690
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If your requestor conditions are not being met, you should definitely RWAP the book and you are within your rights to request the credit back. It's the only way to make sure that members follow the site rules.

But just in case, make sure that your RC is not subjective in any way - meaning, that's your RC doesn't implies a judgement call on the part of the sender.



Last Edited on: 4/25/12 11:44 AM ET - Total times edited: 2
Date Posted: 4/25/2012 12:05 PM ET
Member Since: 2/15/2006
Posts: 284
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The whole point of an RC is to get what you want in the condition you want it in. If it doesn't meet your condition, you should politely ask for your credit back. If you you are going to let them slide, what's the point of having an RC?

But here's another vote for clear, concise, easy to follow conditions. None of the doesn't smell too bad type of condition. What smells too bad to you may be nothing to me.

Date Posted: 4/25/2012 12:11 PM ET
Member Since: 3/6/2008
Posts: 341
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All my conditons are is LIKE NEW condition.. What I will NOT accept is Torn or bent covers, front or back.. Discolored pages... Bent or torn pages.. No sticky residue anywhere on the book..

 

THAT is another thing that happend with 1 of the books I got.. The back over had this nasty sticky stuff on the back. It's disgusting!

Date Posted: 4/25/2012 12:20 PM ET
Member Since: 3/13/2009
Posts: 8,022
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If the sender doesn't meet your RC, mark it RWAP.  And don't feel guilty about it.  They're the ones that aren't following directions, not you. 

Date Posted: 4/25/2012 12:49 PM ET
Member Since: 8/27/2010
Posts: 288
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Goo Gone and other solutions sometimes can take off stickiness from labels, etc. without damage. If not, I cover them with a piece of tape cut to the right size. Sticky parts gather dirt and stick to other books and make a mess.

Frankly, I would reject an RC that asked for Like New, as that's hugely subjective unless the specific damage is specified. I sometimes buy books in bookstores that might not meet a Like New requirement. That said, if someone accepts a Like New condition, it's up to you to decide if it meets that, I guess.

Date Posted: 4/25/2012 12:52 PM ET
Member Since: 3/6/2008
Posts: 341
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I'm not trying to be mean rude or mean with my like new condition of books.. BUT, I take VERY good care of my books.. I have had some books for 2 years and they still look like they were just bought.. So why should I be mailing basically brand new books out and then using my credits to get books that are nasty or falling apart?? I have received MANY books that are in wonderful shape and I have no said anything.. But when the book mailed to me is falling apart with bent and torn pages, that is not acceptable.

I do understand the books are USED, but if you are on a book site you would think that you would have a love for books that you would take good care of the books!! 

I figure if my books are in that good of condition that there has to be others who have great books to share. And I have only had 1 book declined from what my RC are, so obviously others feel the same way??? 

Date Posted: 4/25/2012 12:53 PM ET
Member Since: 3/6/2008
Posts: 341
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I would also like to point out that I DO have listed what I will NOT accept, so even though it says LIKE NEW, it says on my RC what it is that I do not want......

Date Posted: 4/25/2012 1:47 PM ET
Member Since: 8/16/2007
Posts: 15,187
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If it is conditions that are clearly stated and cannot be fixed (like bend/torn covers, discolored pages) then I'd ask for the credit back in order to request a copy in the condition asked for. If it is something that I can easily fix (like removing a sticky residue) I would not ask for a credit back as I have I book I can easily make meet my RCs. I'd probably ask the sender to make sure they do that before sending the book in the future too. I also don't ask for the credit back if I am going to use the book in the exact same manner as if it came ok (read, swap, keep, etc) since in that case the RWAP has no effect on my usage, it must not have been that important to me. That is just my personal process though, you are in your rights to ask for your credits back when the book doesn't meet your RC.

If you are getting a lot of books that do not meet your RC, it is usually time to review it. They are always more clear to the writer of the RC than to the reader of them. Saying like new doesn't tell anyone anything. I've seen people that felt books with spine creases were like new, to me they definitely are not.  It might even pay to remove everything from the RC but the listing of the conditions you do not want. That way people are not lost in the other wording of "like new" (I've taken books off of the shelf at the store that had sticky spots).

I used to not ask for credits back if the damage was minor. Then I found myself out 15 credits between unpostables, my RC not being met, and a member asking for multiple loans and then not returning them. I was at the point of needing to buy credits while people who sent stuff they shouldn't have had the credits I needed to reorder. I started asking for credits back if I was going to re-order the books after that.

Date Posted: 4/25/2012 2:39 PM ET
Member Since: 8/19/2007
Posts: 4,256
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Trisha - I'd have to turn down books to you because of your requester condition on 'BOOKS LIKE NEW'.  Most of the books I send out are in excellent condition and all meet or exceed PBS guidelines, but my 'like new' and your 'like new' might be two different takes on 'like new'.  I also turn down requests that say 'smoky' smelling - what I might not smell you might.  Good luck.  Pat

Date Posted: 4/25/2012 2:44 PM ET
Member Since: 3/6/2008
Posts: 341
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Once again.. In my conditions I state, LIKE NEW with underneath stating what I will NOT accept.. So, if the book has stains, sticky residue, or any form of creasing on the covers or tearing, then I do not want it.. Since I state with I do not want, everything else should pass. AND, if the book has any of that wrong with it then it obviously isn't one that should be passed around..

 I have only had 1 person decline my RC!! 



Last Edited on: 4/25/12 2:47 PM ET - Total times edited: 1
Date Posted: 4/25/2012 3:41 PM ET
Member Since: 7/12/2010
Posts: 4,177
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I would reject your request, "Like New" is too subjective.

-RD

Date Posted: 4/25/2012 3:43 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I do understand the books are USED, but if you are on a book site you would think that you would have a love for books that you would take good care of the books!!

Sometimes it has nothing to do with how people take care of the books but how many people have owned the book before. Lots of people don't buy new books but get them in library sales or just get them from somebody else here. If you check out the Most Traveled Copies, you can see that there are books that have been passed around between 10 or 11 people and even if we handed the book with gloves, with so many different hands reading the book plus the rough travel via Media Mail, not every book will be in pristine condition even if it's postable.

You are entitled to put any RC you want. Regarding the question of requesting the credits back, you can also request it from everybody who ignores your condition but if it were me, I wouldn't request credits from books that are postable by the site rules but doesn't follow my RC, because I could always post the book forward to get the credit.

 



Last Edited on: 4/25/12 3:44 PM ET - Total times edited: 1
Date Posted: 4/25/2012 4:43 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You can, of course, have any RC you choose.

However - the condition of the books you send out has nothing to do with the books you receive.  There is very little chance that someone will order a book from you and also send you one. 

LIKE NEW books are a thrill to get, but personally I'm getting books to read not look at.  I will accept any book that MEETS the site conditions.  I send out many one owner hardbacks.  <shrug>  That doesn't mean I must have the same when I order.

If I were you, I certainly would RWAP any book received that does not meet your RC and wouldn't feel the least guilt about it.

Date Posted: 4/25/2012 4:50 PM ET
Member Since: 3/6/2008
Posts: 341
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This has gotten way out of control!! lol.. I have not had any problems with PBS until the past 2 books I got... I have only had ONE person decline to send me a book, and that was totally fine with me! I have received many books from PBS that were practically brand new, so yes, it is a used book site but I have gotten a lot of books in return like I have sent.. So no, it's not hard to receive books in like new condition...

I was not trying to ask anyone if my RC were not right or what anyone thought of them. That is what I want in a book and am happy with my RC.... 

I guess I was just suprised today when I received 2 books after having such good experience with trading books. That is all..........

Thanks for everyones insight!

Date Posted: 4/25/2012 6:03 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Trisha, you have the right to ask for anything you want in your RC. That's what's great about this site. And you should be able to expect the conditions in your RC to be met, again, regardless of what you ask for. I think some of us are just surprised that you've never had problems before with a 'Like New" RC. But if you're happy with it, then there's certainly no need to change it.

Date Posted: 4/25/2012 6:17 PM ET
Member Since: 3/6/2008
Posts: 341
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It seem's to be working ok for me.. =) 

I would like to add that I do have listed underneath what I mean by "Like New" , listed what I do not want... So I don't have just "like new" there is a brief explanation underneath. =)

Date Posted: 4/25/2012 6:20 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I do understand the books are USED, but if you are on a book site you would think that you would have a love for books that you would take good care of the books!!

 

I just have to smile at this--I love books, but the books I love the most, I wouldn't be able to swap on here. Because they are my most beat-up and well used ones. My copy of Anne of Green Gables is very well-worn--I've re-read it every year since high school (and I'm 50 now). My copies of my CJ Cherryh books are totally beat up and fall open to well-loved passages. As does my Dragonriders of Pern series.

Date Posted: 4/25/2012 11:26 PM ET
Member Since: 6/19/2008
Posts: 5,672
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I guess once I seen an RC that says " Like new"  I really wouldnt read beyond that. 

Date Posted: 4/26/2012 9:38 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I wouldn't be surprised if you would have more declines than you think for books that are already posted in the system - meaning, people decline the RC but there are more copies available and the book goes to the next person in line so you don't realize people have declined it.

Date Posted: 4/26/2012 11:44 AM ET
Member Since: 3/6/2008
Posts: 341
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It sends you a message from PBS stating that the book was declined and for what reason... I have received plenty of books without any problem, and most are ones from my wishlist so obviously others feel the same way..

 

And again, I am not asking anyone if they like my RC or what they think of them.... That was NOT the purpose of this post!! I will not be reply anymore to what my RC conditions are. As I have said, I have not had problems getting books back that are in great condition, as stated in my RC so that to me is not a problem..

Thank you to everyone who replied to what my question was and my purpose for writing this!! I appreciate it! 



Last Edited on: 4/26/12 11:44 AM ET - Total times edited: 1
Date Posted: 4/26/2012 11:59 AM ET
Member Since: 12/31/2009
Posts: 3,995
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I believe that Trish is trying to point out that she doesn't mind being turned down. In fact, I think she would have preferred being turned down to getting those last couple of books.

And yes, I would definitely ask for a credit back from a person that ignored my RC.

Date Posted: 4/26/2012 12:05 PM ET
Member Since: 4/7/2008
Posts: 15,690
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It sends you a message from PBS stating that the book was declined and for what reason...

It doesn't send you a message if the book is available. It just goes to the next person in the FIFO line.

When you post a question in this forum, you should keep in mind that most of us have answered hundreds of questions and have seen lots of different situations - you cannot imagine how many posts we get about people who think those with 'Like New' conditions are re-selling books. That's why we are used to consider every angle of the situation and give our opinion about different matters.

It's the price you pay for posting a question here. :)

Date Posted: 4/26/2012 12:10 PM ET
Member Since: 1/17/2009
Posts: 9,778
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I think some of us are just surprised that you've never had problems before with a 'Like New" RC.

There are way less people out there that decline all RCs or are snarky about them then one might think from reading the forums. I know in the forums there are some poeple who say they decline all RCs, and people who will decline "like new" RCs .... but in actual practice, many more people accept them without hassling the requestor  than not.

I have a RC myself and I don't think I've ever gotten the "decline all RCs" response .... declines are almost always because the book doesn't meet my conditions. I hardly ever get declined in the first place ... and it could be that people who don't accept any RCs just write in the box "doesn't meet conditions" or whatever ....

But while the "grumpy about RC" people are out there, and we hear about it in the forums ... I really think that having a RC is like "RWAPs" .... if you read the forums you woudl think that RWAPs happen all the time to everybody, whn the fact is, they are pretty rare, im my experience. Same with people who can't handle RCs for whatever reason ... most people using the site just deal with the RC and don't feel a need to decline them all unilaterally or be snarky about sending to them.

I'm always surprised that people think that if you have a RC, it must be harder to get books. It's really not. Sure, every once in a while something unusual happens, or maybe you wait a little longer .... but the usual is that people accept your RC and mail the book.

The only people to whom I would suggest removing an RC altogether is to people who are waiting for those "once every 5 years a copy is posted" books. If you are waiting for those, obviously you don't want to get your request or WL offer hung up on one of the "decline all RCers". But for regular books ... there is always people out there who don't have problems with RCs to get a copy from.



Last Edited on: 4/26/12 12:14 PM ET - Total times edited: 2
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