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Topic: Mem Not Marking Book Received

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Subject: Mem Not Marking Book Received
Date Posted: 11/11/2008 5:34 PM ET
Member Since: 11/10/2006
Posts: 44
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I sent a book to a member back in Oct.  and it was declared Lost in the Mail by the system last week.  I checked the DC number and the requestor had received it within the week after my mailing it.  She never marked it received.  When I sent her a PM with the information saying that she had received the book, she then said she couldn't find it on any of her PBS screens and asked for my help.  She said if she couldn't mark the book received, she would refund my credit.  I told her how to find the Transaction Archive and how to get in touch with the team if she had a problem.  Since then she will not reply to my PM's, has not marked the book received, and has not refunded my credit.  Has anyone else run into this problem?  If so, how did you handle it.  Thanks for all your replies.

Date Posted: 11/11/2008 5:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you used PBS DC than you already got your credit. If you didn't use PBS DC (waste of $ as far as PBS goes IMHO) than you need to contact PBS.  Refer them to the PMS (they can access those) and they should mark it received for you. You can look in your credit registry to see if the credit is there from when it was scanned. But like I said this is only for DC bought through PBS.  THey don't acknowledge it bought from somewhere else or direct from the PO.  But if you pms that say she received the book than they should help. 

She can mark it received through her transaction archive.

Date Posted: 11/11/2008 6:06 PM ET
Member Since: 8/3/2005
Posts: 17
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I had the same issue last month. I sent 4 books out on the same day.. 3 were marked as received within 2 weeks.. the 4th.. after a month was labled as lost in the mail. I have a feeling some people are just not honest here.. so, from now on, even when doing more then one at a time, i will pay extra and get instant credit.

Amy
Date Posted: 11/11/2008 6:18 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Rebecca,

I think it's unfair for you to automatically label members as dishonest.

The last book I requested was mailed out by the sender along with 2 other books to other members. Almost two weeks passed and she PMed me that the other two had received their books and she was curious about mine (she was perfectly polite in her PM). I ended up receiving the book about 2-3 days later.

Was I being dishonest? No, the books just hadn't arrived yet.

To the OP - Life happens. You never can assume that the person just didn't want to mark the book as received.

Date Posted: 11/11/2008 6:45 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I'm confused a bit--did this member say in the PM that she had definitely received the book, or did you tell her she must have received it because the DC said so? Because you know, just because DC is scanned as delivered does NOT in any way, shape or form mean the right person got it. I've had that happen myself--a book on the way to me marked as delivered, but I didn't get it because it had actually been delivered to a neighbor (who was honest enough to bring the books over to me after he got back from vacation--otherwise I'd never have known what happened to them.)

If you use DC from PBS, you should have gotten a credit already--why would the member need to return the credit to you?

Cheryl

Date Posted: 11/11/2008 6:47 PM ET
Member Since: 4/25/2007
Posts: 11,439
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Even though the DC says it was received, that doesn't guarantee that it was received by the person you sent it to.  That just means it was delivered somewhere.  Could have been delivered to the wrong address.

If the sender's indicated in her PMs that she has received the book and won't mark it received, then contact the PBS team and they can do it for her.  If the member still says they didn't get the book, you don't have any way of knowing for sure that they did receive it.  Things do go lost in the mail, it doesn't mean the other member is dishonest if that happens.  It just happens sometimes.

Date Posted: 11/11/2008 7:07 PM ET
Member Since: 7/5/2006
Posts: 2,030
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Don't you get your credit when the PO scans the DC.  Mine seems to work that way.

Date Posted: 11/11/2008 7:46 PM ET
Member Since: 11/10/2006
Posts: 44
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In no way did I say that they lady was dishonest!  I said that she SAID she had received the book.  She gave no explanation of why she didn't mark it received.  She merely said that she couldn't find it in her registry and asked if I could help her.  I gave her directions on how to find it.  I also send a note to the team about it.  They replied that they had sent her a message on what to do and how to do it.  She has not done anything or replied to my IM's.  She may be sick, having problems, or out of town.  The only thing I really asked was if anyone else had had this problem of people not marking books received.  I'm so sorry that I didn't make myself clear and that some of you misunderstood me.

I don't  use PBS postage to mail books.  I can do it through PayPal without paying extra.



Last Edited on: 11/11/08 7:47 PM ET - Total times edited: 1
Date Posted: 11/11/2008 9:33 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS only guarantees the credit if you their DC.  You don't have to print out the postage you can just print DC. Personally I think paying for  DC on every book is a waste of money.  You'd spend more on the DC fees than the cost of credit or book you might be out.  I have yet to have a book I've sent go lost.  If I had spent the .45/fee on every book I've mailed I would have spent way over $100.  Way more than the cost of the credit/lost book and postage combined.  But if you're going to pay for DC you might as well use PBS than at least you'll get your credit. 

I've had books that have shown being delived to me a good week before they've actually made it to my mail box.  That just means it was scanned at the local PO-where it could still be sitting waiting to delived-especially if it's media mail.

Date Posted: 11/11/2008 10:35 PM ET
Member Since: 4/25/2007
Posts: 11,439
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Brenda, the dishonest comment was made by someone else on the thread, not you.  From then on, we should have been more clear who we were responding too.  I know I wasn't clear and my comments were directed towards Rebecca and not you.

Date Posted: 11/11/2008 11:24 PM ET
Member Since: 12/9/2007
Posts: 9,601
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It sounds as if the receiver isn't really computer savvy.  Maybe she depends on someone else in her life to help her and they aren't interested enough to take the time to understand it and don't see the point of going any further.  You can't always tell.  If I lived near my mom I would be doing stuf for her all the time on the computer and while I would be the one doing it - I wouldn't necessarily understand the importance of the ins and outs of some of the services she would want to use.  Geneaology comes to mind here.  I'm not interested in it.  I don't want to spend the time doing it. I would do some for her and only for her but I wouldn't know everything that should be done and she might not either.  PBS is a little the same way.  It's a great system - but it takes time and interest to know how to make it work the best possible.  People who are doing another a favor on PBS might not care to do everything if to them the transaction has been completed and the book has been received.  Too many cooks spoil the broth so to speak.

Ruth

 

 

 

 

 

 

 

 

 

 

Date Posted: 11/12/2008 5:33 AM ET
Member Since: 11/10/2006
Posts: 44
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I use PayPal to print my postage because I only have to pay eighteen cents for the DC plus the postage, saving me twenty seven cents for each label I print.  I've not had any packages go missing since I started using PayPal either.  Except the one and it was marked received last night.  Apparently I was correct, she had been tending to a sick relative and, no, she's not computer savy.  Still on explanation as to why she never marked the book received.

I guess I didn't make myself very clear in my first message.  All I wanted to know was if anyone had had a problem with people receiving books and not marking them received for some reason or other.

I'm glad all that's solved.

Thanks for all your replies.

Date Posted: 11/12/2008 7:06 AM ET
Member Since: 8/10/2005
Posts: 4,597
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I guess I should have answered your question in this way, Brenda: No, I have not had any problems with people not marking books received. I've sent over 1150 books over a 3-year period, a great majority of them without DC, and can count on one hand the number of them I've had "go lost." I really don't believe any form of DC, whether PBS or from elsewhere, is necessary--primarily because it really is NOT 'proof positive' that the book was delivered into the right person's hands. But if I were buying DC to provide some kind of assurance, then I would use the PBS DC to provide the credit assurance it gives. I do use the PBS printable postage occasionally, and yes it does cost a little more than at other online sites, but I figure since PBS is providing a free service here, I'll do what I can to support them, and since it's not something I use all the time, I'm really not spending that much.

Anyway, I'm glad you got this resolved!

Cheryl

Date Posted: 11/12/2008 8:49 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I had one almost go lost because the person had a WL book on autorequest.  I posted it and sent it out-they were in India.  Occassionally I do use the printed postage because I don't have stamps or time to go to the PO.  This was one of those times. It only had to go a short distance and the DC showed as delivered. I didn't PM until like 2 days before it was supposed to go lost.  Apparently she had internet access because she PM'd to say that she was in India.  The person checking her mail said the book was there so she marked it received. 

I have had people PM requesting me to mark a book about to go lost as received even though I didn't have it yet. They had mailed late and didn't want the lost on their record.  I said I wasn't willing to do that and I didn't.  

ETA: If she's not a computer savvy person and taking care of a sick relative-it's possible that she just did not have the time to sit down and figure it out. Judging by the questions that get asked on here-some people just cannot find the information on here even though it's easy to find.   Half the questions asked on here could be answered just by using the Ask the Librarian feature.  Finding out how just wasn't a priority for her. My stepmother passed away last week and I had to make an unexpected trip out of town.  I did remember to put PBS on hold and get someone to cover the game I was running. But I forgot to mark a BOB transaction as received and to PM a hostess about a game I was in to let them know I was OOT.



Last Edited on: 11/12/08 8:54 AM ET - Total times edited: 1
Date Posted: 11/16/2008 11:54 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Wonderful, I just thought I'd comment on the fact that some of you had disagreements in this topic with each other, and were civil & kind with your handling and replies that resolved and corrected the mistakes. Not like any kudos from me is like anything from "up above or anywhere" but I just thought it was refreshing enough to see that I had to comment and tell you all how much I appreciated seeing them.

I've been having a real problem lately with my sharp tongue and rough attitude because of the pain meds I'm on (man, morphine is MEAN!) but anyway, I have been making a very special attempt to be explicitly extra polite to my family members since they are the first to get hit with a slash of meanness when the morphine slides out, and I have found it feeling especially nice. Not sure how long in my life I can continue to be a "NICE" person, but it sure is a good feeling when I realize I'm doing it.

Excuse me, just the morphine rambling on. Continue with your conversations. hahahahahahaha