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Topic: Member Asked For Credit After Accepting Book What Do I Do?

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Subject: Member Asked For Credit After Accepting Book What Do I Do?
Date Posted: 11/14/2012 11:35 AM ET
Member Since: 8/15/2005
Posts: 476
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I sent out a copy of The Adventures Of Captain Underpants which is a book with comic book type illustrations. I looked through the book before I posted it and saw nothing out of place. The member received and accepted the book.  Then a day after accepting the book I  got this PM.



I responded a tad to quick about the book you sent me. When my son started to read captain underpants, he noticed there are several pictres that are circled in ink. i really would prefer not to accept this book from you. how do you suppose we can settle this? my son is very upset about the circles in the book.

I hope we can get this settled soon.


My PM reply

i flipped through the whole book before mailing and didn't see any circled pictures. I got the book from my niece who is always very careful with her books and doesn't write anything but possible her name in them. As it is a comic type book i don't know what is supose to be in the pictures I myself have never read captain underpants. what do you suggest I do to rectify the situation you could send the book back and i could refund you the credit so that you could order from another member. any other suggestions so that we can both be satisfied with the situation?


and then the other member answered with


would like to have the credit refunded. would you like the book sent back to you? i dont know if it would do much good because this book is not postable. 


So do i refund the credit? Also i have 0 credits at the moment. I already used all my credits for  christmas gifts for my nieces and nephew.


any suggestions?









Last Edited on: 11/14/12 11:46 AM ET - Total times edited: 1
Date Posted: 11/14/2012 11:56 AM ET
Member Since: 7/7/2007
Posts: 4,815
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A couple of things:

--If you are unsure about the damage she is talking about, you could politely request photos, if she has the capacity to take and post them to someplace like PhotoBucket, to clarify the issue.

--If you ask her to send the book back, you need to reimburse her for postage as well as refunding her original credit.

--You can buy credits as you need them from PBS, so your 0 credit balance doesn't prevent you from refunding if appropriate.

--If the book had writing/underlining/highlighting on the text pages when you sent it, and you did not get her approval before sending (using the "textbook" clause), then the book is unpostable and refunding her credit would be the right thing to do.

Date Posted: 11/14/2012 12:21 PM ET
Member Since: 8/15/2005
Posts: 476
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thanks for letting me know elizabeth.

Date Posted: 11/14/2012 12:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It sounds like you are the sender in the thread called: Writing In Books. 

Date Posted: 11/14/2012 2:33 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Yup....lets complete the circle



Last Edited on: 11/14/12 2:36 PM ET - Total times edited: 1
Date Posted: 11/14/2012 2:45 PM ET
Member Since: 9/8/2009
Posts: 621
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If the book was marked "received in good condition," I don't think you're obligated to refund the credit.  That said, if the receiver provides photographs of the damage and your conscience dictates it, you could buddy her a credit for the book. 

Date Posted: 11/14/2012 6:54 PM ET
Member Since: 5/25/2009
Posts: 602
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I have to agree with not feeling obligated to send a credit back unless you want to. You checked the book before you sent it and did not see any problems, and the receiver marked it received in good condition. For all you know, her son is the one who wrote in it. She's the one who made a mistake by not thoroughly inspecting the book upon arrival. 

Date Posted: 11/14/2012 7:45 PM ET
Member Since: 8/16/2007
Posts: 15,204
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--You can buy credits as you need them from PBS, so your 0 credit balance doesn't prevent you from refunding if appropriate.

You can refund a credit from a swap with a 0 credit balance. When you use the refund button on the transaction from the Transaction Archive it will take you to -1. You will need to swap or buy credits to make that up before you can swap again though or to cover postage if you were going to compensate to get the book back.

Date Posted: 11/14/2012 7:53 PM ET
Member Since: 5/18/2007
Posts: 13,218
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I would go with what your gut says. If you are in doubt as to whether or not it had circles in it, I'd refund the credit. If you know for a fact the book was in postable condition when you sent it, I would offer my regrets and state it was postable when it left your house. She accepted it, she gave it to her son so who knows what happened to it while in her son's possession.

Date Posted: 11/14/2012 9:23 PM ET
Member Since: 11/25/2009
Posts: 86
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just to clarify, i PM'd as soon as i realized the book was written in. it was within the same evening. a few hours from receiving the book. my son barely had his homework done when he started reading let alone having time to read the book.


i do thank you for the credit. i have learned how to make special request about books.