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Topic: Member Received WL Book But Hasn't Marked It Received

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Subject: Member Received WL Book But Hasn't Marked It Received
Date Posted: 9/30/2013 2:32 PM ET
Member Since: 8/15/2005
Posts: 517
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I mailed this book out  to a member wishing for it on September 24,2013. according to the DC the member received it on September 27,2013. How long do I wait for this member to mark this book received? Normally I would say no problem maybe they haven't been on Paperbackswap lately. But I noticed that this member has been posting new stuff on to their bookshelf everyday since September 24,2013. including 5 books today. I think its odd that they are able to come on here to post books on to their bookshelf but have yet to mark a WL book received. How long would you wait to do/say something? What would you do?

Last Edited on: 9/30/13 2:32 PM ET - Total times edited: 1
Date Posted: 9/30/2013 2:47 PM ET
Member Since: 1/30/2009
Posts: 5,696
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It's possible thay haven't actually received the book. Or had time to look it over to make sure it's in postable condition. It's only been a couple of days, I really wouldn't worry about it yet. Give it at least a week.

ETA - or two.

Last Edited on: 9/30/13 2:48 PM ET - Total times edited: 1
Date Posted: 9/30/2013 2:52 PM ET
Member Since: 1/17/2009
Posts: 10,246
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I wait about a week after a DC scan to enquire.

Without DC, I wait until 3 or 4 days before the transaction will be marked lost in the mail before I enquire.

There could be many many reasons why someone hasn't marked it received over a weekend. Perhaps they weren't even home. I log into my account every day, and might even post a book or two, even when I'm away from home.

Last Edited on: 9/30/13 6:11 PM ET - Total times edited: 1
Date Posted: 9/30/2013 5:20 PM ET
Member Since: 7/19/2008
Posts: 15,485
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PBS does send out reminders.  Two in the week before the lost date.  I think another one if the PBS DC marks it as delivered. 

Date Posted: 9/30/2013 5:33 PM ET
Member Since: 12/14/2009
Posts: 313
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I think it is inaccurate to say with absolute certainty that the member received the book.  I know from personal experience that just because the DC says it was delivered it does NOT mean it was actually delivered to the right place.  The post office might have misdelivered it (not that they'll ever admit to misdelivering it).  This happened to me last year.  A member send me a book, USPS marked it delivered but it was not delivered to me.  Book never got here and USPS's "investigation" consisted of saying that they left it on the porch, to check with the neighbors.

Plus, PBS does send reminder emails three business days after USPS marks it delivered and then every week until it goes lost.

Last Edited on: 9/30/13 5:34 PM ET - Total times edited: 1
Date Posted: 9/30/2013 6:09 PM ET
Member Since: 1/17/2009
Posts: 10,246
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I never rely on PBS's reminder emails. I have configured my own email account such that I don't see ANY PBS emails EVER. Unless I go looking. Which I do, to delete them every 3 months.

But I have found that PMs generally get a good response. Just don't be too impatient about sending them. Some people don't even check their mail every day.

Date Posted: 9/30/2013 7:21 PM ET
Member Since: 8/19/2007
Posts: 4,434
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I let PBS take care of it all.  If a book does go lost, either way, I send a PM to let the person know that it really was shipped, or that when I receive it I will mark appropriately.  I'm not sure I'd like to be 'bothered' by a PBS member reminding me to mark a book received.  I mark them received the same day I receive them, so if I haven't marked it I haven't received it, and getting a PM from the sender as well as PBS would seem like overkill.  Pat

Date Posted: 9/30/2013 7:38 PM ET
Member Since: 8/26/2006
Posts: 9,357
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There's some helpful stuff here:

If a book you sent hasn't been marked received yet...



Date Posted: 9/30/2013 9:02 PM ET
Member Since: 8/15/2005
Posts: 517
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thanks for all the great advice. I just find it strange that every day since  the day DC said it had been received this member has been on the site posting books to their bookshelf. usually more then 5 every day. I figure if you have time to post books on to your bookshelf every day on the site you should have time to mark the book received. The book i sent was brand new.  they should have checked it by now I would think. it was a 112 page book. thats a pretty tiny childrens book. Plus it was a book from their WL so i would think they would be excited about getting it. But thats just my thoughts.

Date Posted: 9/30/2013 9:07 PM ET
Member Since: 8/25/2009
Posts: 706
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Was the book sent to a Post Office Box?  At my PO, there are parcel lockers & the article is scanned delivered at the time it is placed in the parcel locker.  It could be days before the customer actually picks it  up.  But I try to only use the parcel lockers for people who pick up every day.

Date Posted: 9/30/2013 9:19 PM ET
Member Since: 8/15/2005
Posts: 517
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nope wasn't sent to a post office box. just a regular address.

Date Posted: 9/30/2013 9:30 PM ET
Member Since: 4/2/2007
Posts: 6,049
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I would wait another day and then send a PM saying you are seeing it was already delivered according to the DC and ask them to kindly check to see if they have it. That usually will get a response.


Date Posted: 9/30/2013 11:21 PM ET
Member Since: 8/17/2008
Posts: 8,893
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As others have said, just because the book is scanned as delivered doesn't mean the person has actually received the book.  I have mailed several books to a fellow PBS member and she consistently receives the actual book package 3 days after it is scanned as delivered by the PO.

To eliminate the worry of receiving future credits, consider using PBS services for Instant Credit or Quick Credit; then you don't have to rely on the recipient to receive your credit.

Date Posted: 10/15/2013 3:43 AM ET
Member Since: 8/23/2009
Posts: 4,581
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They could have had it sent to a different address and are waiting for that person to tell them they got the book, I've done this.  Or like I sometimes do they sit the book somewhere when they get their mail but didn't have time to mark it received.  I usually sit my books on top of my bookshelf, however if I don't look at that bookshelf when I get home I will forget it is there.  Then when I eventually remember its there I mark it.  I've never left a book sitting around longer than a week.  I also had some books delivered to my next door neighbor who's name was also Elizabeth.  I never marked them received so they went lost in the mail.  Three months later when she moved she brought me a small box of my mail, said she kept forgetting to bring it to me.  Some of it had been from the first day she moved in which was a year before she moved out!  So they might not have the book or could have just temporary forgot about it.  You could send a friendly just checking to see if you have gotten this book PM.  If as you say they are online every day then they should check the pm and get back to you.  I don't always check my regular email so I don't rely on those reminders pbs sends out when I'm waiting a long time for someone to mark a book received.

Last Edited on: 10/15/13 3:44 AM ET - Total times edited: 1