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Topic: Member still hasnt received book.

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Subject: Member still hasnt received book.
Date Posted: 2/19/2014 10:33 AM ET
Member Since: 1/24/2014
Posts: 72
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I sent someone a book on the 3rd of this month and they have still yet to get it. aleast i think so. they have not accepted it or responded to any of my messages asking them if they have gotten it. any suggestions? id hate to be out a book and a credit.

Date Posted: 2/19/2014 11:28 AM ET
Member Since: 8/18/2005
Posts: 7,977
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It can take up to a month to get a book if sent media mail. A bit longer if it's Hawaii, Alaska, FPO or APO address. Take into account the horrible weather some places have had, and the thousands of canceled flights, media mail may be stuck in some areas for a while.

I'd wait until the book officially goes lost, or within a few days of doing so before sending an PM to the receiver. If they don't answer you can contact the PBS team and let them know. They can see if the member has been on-line and see if they need to send them a message. 

Sometimes books do go lost, which is why some members by the instant Credit postage. I've found that I don't have enough go lost to worry about buying it.

This is a bad time of year for some people because of the weather, and the mail can get backed up because of canceled flights. So I'd give it a bit of extra time for it to move around before I worry.

Scott (scalta) - ,
Date Posted: 2/19/2014 11:57 AM ET
Member Since: 2/20/2010
Posts: 723
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You do not need to send reminder messages to receivers.  PBS automatically starts sending reminder "Have you received this book" emails to receivers approximately one week prior to the book going lost.  Let the system work for you, as it is designed to do.  It will cause a lot less frustration on both parties.

Date Posted: 2/19/2014 1:00 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Once you mail the book the system gives it 26 days to get there (35 if it is going to Alaska, HI, PR, or an APO). Please do not message the receiver prior to about day 23. It is actually on the rude side to be PMing members asking if they have received a book because the assumption should be that when they receive the book they will mark it received so since it isn't marked received, it hasn't been.

The system starts sending out emails about 2 weeks out reminding members to mark the book received. I believe there is 3 or 4 that are sent by the system. Adding in messages from the sender may just look like badgering to the receiver. A few days before the lost date listed on the book in the system, send a message to the receiver that you did send it out on time, hopefully they will receive it soon and should the system mark it lost, please go into their Transaction Archive to mark it received.

Date Posted: 2/19/2014 1:31 PM ET
Member Since: 8/19/2007
Posts: 4,239
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If you kept your postal receipt you can find the town you mailed the book to on the receipt and there will be a Label #.  Go to the USPS site and then go to Track & Confirm, type in the Label # and then search.  It will tell you where the book currently is and/or if it's been delivered.  This, however, does not guarantee that the book was delivered to the right address, just that it was delivered (regardless of the address that shows up).  I've sent books out, the PO showed delivery and it was over a week before the person actually marked the book received by them.

This delivery by the PO does not have anything to do with PBS and receiving your credit, unless you used "Delivery Confirmation" from PBS.

As others above have said, the PBS system does send out reminders and you really don't have to do anything.  If the book goes lost, I will send a PM to the receiver that I did send the book and hope that it will arrive shortly and marked appropriately.  That's about all you can do.  Good luck.  Pat

Date Posted: 2/19/2014 1:48 PM ET
Member Since: 12/28/2006
Posts: 14,171
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What Melanie said yes  Unless you used Tracking and know the book was delivered (somewhere), many members consider it rude for you to be pm'ing prior to about day 23ish.  Even with Tracking it's wise to wait several days (or even a week) due to the weather, vacations, etc. before contacting the receiver.

At this point, it's too early to fear your credit and/or book are lost...much more likely that the book will be marked received within the next week or so.

Date Posted: 2/19/2014 2:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If I were that member and you were sending me multiple messages about a book you mailed only 16 days ago (there was a holiday and multiple major storms in there too), I'd be reporting you to PBS for harassment.

Well actually I would probably reply that I hadn't received  it yet but this person may be without power or internet because of the storm. Even if it isn't going to a place or coming from a place that's hit by the storm chances are hit has to go through storm ravaged areas.  I deal with shipping & freight daily as part of my job and the transportation industry is hurting right now. Everything is backed up and taking 2-3 times as long to get places and my lost packages & shipments has gone from maybe one a month to several a week at this point.

Let the system do it's work for you and if you are that stressed about about getting the credit buy the PBS postage or DC.

 

Date Posted: 2/19/2014 5:02 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If I were that member and you were sending me multiple messages about a book you mailed only 16 days ago (there was a holiday and multiple major storms in there too), I'd be reporting you to PBS for harassment.

That would be sillier than a new member sending unneeded messages. Correspondence between members can be as simple or as complicated as we make it. A simple, patient response letting a new member know how things work does wonders :) 

Date Posted: 2/19/2014 5:16 PM ET
Member Since: 10/13/2010
Posts: 4,314
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I haven't read all the responses yet, but sometimes books can take a few weeks to a month to get where they are going. And this isn't always due to late shipping either.  I mailed a book a couple of months ago & weeks went by without the recipient marking the book received.  Fortunately I had used PBS postage so I wasn't too concerned but I was able to see if the book was being scanned anywhere.  Come to find out, the book had gone to Arizona (which was where I mailed it) but then it went to California for some reason.  Then it went to Dallas before it went back to Arizona & finally got to where I sent it. I'm not sure why it went all over the U.S. like that, but sometimes weird things like this happen & it's not the sender's or the receiver's fault.

My whole point of saying that is to tell you to be patient. PBS has a system set up for a reason.  You might consider using PBS postage from now on which gives you a credit when you mark the book as shipped instead of having to wait until the requester gets the book.



Last Edited on: 2/19/14 5:17 PM ET - Total times edited: 1
Date Posted: 2/19/2014 5:42 PM ET
Member Since: 1/24/2014
Posts: 72
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hmm, im not sure if the seven people all telling me identical things is what i should do.people could save so much time if they just read the next post!

:)

Alright folks, thanks for your speedy answers! i will be sure to do that.thanks again.

Date Posted: 2/19/2014 6:32 PM ET
Member Since: 6/19/2008
Posts: 5,626
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What do you mean " they have not accepted it" ?  Also , depending on where you mailed it.  There is some nasty winter storms going on ,I live in Michigan and  its the worst weather we've had in 30 years.



Last Edited on: 2/19/14 6:36 PM ET - Total times edited: 1
Date Posted: 2/19/2014 6:44 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<people could save so much time if they just read the next post!>>

People could save even more time if they read the Help Center, too ;-)

Date Posted: 2/19/2014 8:57 PM ET
Member Since: 1/17/2009
Posts: 9,723
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id hate to be out a book and a credit.

Just for the record ... this is pretty rare. Almost all members mark books received with no prompting needed, although there may be the rare case where you may need to send a PM asking about it ...

I've mailed 1600 books out and I've only had to PM about marking books received maybe 10 times out of all of those. And, then, about 8 of those 10 did mark the book received, and I got back various "oops, I forgot" messages.

I mail mostly without any tracking.

I will also say that the most common time period for books to be marked received (at least, in my experience) is in the 2nd week after you have mailed it (about 7 to 12-ish days later). Then you get a smaller bunch marked received maybe 4-6 days after you mail, and 13-ish-20 days after you mail. Then sometimes (rarely) some books arrive either super fast (2-3 days) or super slow (more than 20).

Date Posted: 2/20/2014 6:02 PM ET
Member Since: 6/8/2013
Posts: 1,022
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I had a book received today which was only mailed ten days ago but I received at least three emails from PBS asking if I had received it. I wouldn't contact anyone until the expected delivery date on my books received page. At the same time, Mary's response is a little disturbing. I'm not trying to call her out specifically but a lot of the comments I read on the boards from members makes me a very hesitant user. I've mailed out over one hundred books in less than a year and received around sixty. No problems with any book that I've sent and only two problems(in the last month) with books I've requested(one was sent to the wrong address, the other is up in the air). Reading the attitudes of many posts on the message board would make a new user think PBS is the old west of book trading. 

Date Posted: 2/20/2014 6:34 PM ET
Member Since: 4/28/2009
Posts: 9,567
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Pay attention to those weather warning areas if you're wondering about how long a book is taking to reach its destination. I found out from a member here that in NC they had no mail delivery for 2 consecutive days last week due to severe road conditions and it took a full week for the valentine I mailed to reach her from FL!  That's usually a 48 hour arrival.



Last Edited on: 2/20/14 6:34 PM ET - Total times edited: 1
Date Posted: 2/20/2014 7:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
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No one seems to have noticed the part where I said: Well actually I would probably reply that I hadn't received  it yet but this person may be without power or internet because of the storm.

I was just trying to make the point that some members might take multiple messages about a book only 2 weeks after it was mailed as harassment. 

The system gives nearly 30 days for people to mark book received for a reason and people should just let the system do it's thing.

Date Posted: 2/21/2014 9:41 AM ET
Member Since: 8/18/2005
Posts: 7,977
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I had a book received today which was only mailed ten days ago but I received at least three emails from PBS asking if I had received it.

If you're receiving emails that early, I'd contact the PBS site at the "Contact Us" site below and let them know. I've received such emails, but not until the last week or so before the book was due. There may be a glitch and they need to know about it.

Reading the attitudes of many posts on the message board would make a new user think PBS is the old west of book trading. 

No, things actually run pretty smoothly here.

Most people read the help documents and the rules, so most trades go pretty well. There will be times people will trade bad books or miss schedules, and those times are the most likely you'll see people post about them on the forums. People hardly ever post about the 'good' trades, so the numbers looked off. 

Members just have to remember that it may take a month to get any book they ordered, be glad when they get them early, and that common sense has to come into play when dealing with any part of the US that had weather problems. The weather can mess up a lot of things, and not just in the area it happens in.

 

Date Posted: 2/21/2014 3:25 PM ET
Member Since: 1/30/2009
Posts: 5,696
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It's also good to remember that people don't post to this forum when things go well. i.e. there aren't too many postings saying, "I ordered a book and I received it quickly and everything was fine!". People only post questions or complaints when there are problems, though problem trades are a tiny minority.

Date Posted: 2/21/2014 3:29 PM ET
Member Since: 1/17/2009
Posts: 9,723
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That's why I talk numbers in a lot of my posts, to give newish members some insight into how common or rare certain problems actually are.
Date Posted: 3/7/2014 2:02 PM ET
Member Since: 2/26/2013
Posts: 741
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Don't know if it's my book or not, but I ordered a book that was mailed on Feb 3, still haven't received the book; PBS kept asking if I did but finally returned my credit about a week ago.  I really wanted that book, too!  It's now been over a month so I figure it's MIA and someone else is reading it somewhere...

Date Posted: 3/7/2014 4:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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This winter has really wreaked havoc on the entire shipping industry.  I don't ship books but I ship metal parts almost daily sometimes in small little boxes and sometimes several thousand pounds worth on skids. Everything is taking longer and a much higher rate of lost boxes/skids.  It's still bad. 

Date Posted: 3/8/2014 10:46 AM ET
Member Since: 4/28/2009
Posts: 9,567
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In FEB book I mailed to CO never arrived.   funny, last year a book I mailed to CO went missing when they had those horrible floods during the snowmelt and their postal delivery was disrupted for weeks (some Post Offices actually got flooded then).

Date Posted: 3/10/2014 2:15 AM ET
Member Since: 2/10/2010
Posts: 28
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I also am waiting for a book that was apparently sent Mid-February from the same state I live in. It has not arrived. I'm assuming it was lost in the mail because there is no way it takes this long for a book to arrive. But unfortunately, there's nothing that can be done until the time is up.

Date Posted: 3/10/2014 12:44 PM ET
Member Since: 8/26/2006
Posts: 9,327
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If you send a PM just before the book is marked lost, or any time after it was marked lost, and don't get a reply within five days, you can contact the Admin Team and they will look into it for you.  To talk to them, go down to the bottom right corner of any page here.  Under "company" click on "contact us" and use the Feedback option there.  Or use the "contact us" link in this help doc:

A book I sent is lost in the mail!

 

Date Posted: 4/7/2014 12:13 PM ET
Member Since: 8/11/2005
Posts: 1,598
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Last Edited on: 2/10/15 9:19 PM ET - Total times edited: 1