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Topic: Members these days...

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Subject: Members these days...
Date Posted: 10/24/2013 12:28 PM ET
Member Since: 5/1/2010
Posts: 372
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This is continued from my previous thread about a book not being received and no DC scans coming up on the details page.

Well, I messaged the sender on the 19th asking when the book was sent. I waited a couple days and no reply. I checked their bookshelf to see if they have been on and they posted books YESTERDAY. No communication with me whatsoever, yet I checked the details page for the book and on the 22nd of this month, it was scanned as: ENROUTE from their state...what is going on?

 

Should I contact PBS? I feel like maybe they are trying to get by on mailing the book late even though they purchased DC earlier on Sept 30th and there is no communication.



Last Edited on: 10/24/13 12:32 PM ET - Total times edited: 3
Date Posted: 10/24/2013 1:09 PM ET
Member Since: 8/16/2007
Posts: 15,187
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You should wait to contact PBS until (1) the lost date has occured and (2) since the book is Enroute, you have the book and can see what really happened so you aren't contacting them about just suspicions. I've had books get scanned in my town many days after I blue boxed the thing and then a couple hours later get scanned as enroute in a city that you couldn't have flown the book to in that length of time. The USPS does weird things. Some sorting centers and POs are busy and media mail can sit for a while before moving.

Get the book and then use the system's logging process to record the mailing date information. There is no need to contact PBS outside of that system as that is how they track late mailers (and contact them to let them know it isn't acceptable).

The good news is your book is on its way!

Date Posted: 10/24/2013 1:46 PM ET
Member Since: 1/17/2009
Posts: 9,783
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Should I contact PBS? I feel like maybe they are trying to get by on mailing the book late even though they purchased DC earlier on Sept 30th and there is no communication.

1. Not responding to your PM is generally considered bad by PBS.

2. On the other hand, there are very clear procedures in place for handling late mailed books, so contacting them will be a waste of time if you don't follow the time periods associated with transactions. The procedures are in place so that someone who works for PBS doesn't HAVE to oversee every late mailed book personally, and answer PMs about late mailed transactions.

3. When you receive it, make sure to check the postmark, or the postage date on the book, and mark the book RWAP - Late Mailed and fill out the late mailed form if the book was, in fact, late mailed. That's the proper procedure.

4. If the postmark is correct, then you have to give the sender the benefit of the doubt and just mark the book received normally. That's also the proper procedure.

5. If you get the book after it goes lost in the mail, you still need to mark it received from your Transaction Archive, unless you received another copy already AND the postmark comfirms that the book as mailed at least 3 weeks after the sender said they mailed it.

I agree with you that the mailing dates seems suspicious .... but there have been cases where people have received a book a YEAR after it was mailed only to discover that yes, the postmark was correct and the sender mailed the book when they said they did. Sometimes books fall into a black hole at the PO.

Date Posted: 10/24/2013 1:50 PM ET
Member Since: 5/1/2010
Posts: 372
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Concerning them not responding to my PM, I just think it's weird since they've been on here posting books and a couple days afer sending the PM, there was a DC scan in their state.

Date Posted: 10/24/2013 1:57 PM ET
Member Since: 4/28/2009
Posts: 9,631
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When I get a book that's shipped late, in addition to putting the shipped date in the responses, I also use the box for "message to sender" to state the 'facts'---- such as 'you marked the book shipped on 30 Sept, but the PO shows it wasn't shipped til xx OCT.  I was wondering what happened.'  That way PBS also has that documentation.

Date Posted: 10/24/2013 1:58 PM ET
Member Since: 1/17/2009
Posts: 9,783
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Well ... sometimes people won't answer PMs for various reasons, especially if they think that you are contacting them too early in a transaction process. Or if they perceive that your message is accusatory in some manner (whether you mean it that way or not). And, it's always a good idea to ask for a response to a message explicitly.

As in "blah blah blah. I'd really appreciate a response to this PM either way, Thanks so much!"



Last Edited on: 10/24/13 1:59 PM ET - Total times edited: 1
Date Posted: 10/24/2013 3:34 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Members are not required to respond to PM's except in the case of a problem/RWAP transaction.  Otherwise, as already mentioned, some members merely ignore what they consider pre-mature or 'blah blah blah' PM's.

As already mentioned, wait for the book to arrive or go lost in the system. 
**If it arrives, you can check postmark/counter postage dates and note it as late if necessary. 
**If it goes lost, you should then politely PM the sender and wait a few days for a reply.  If you do not receive a response, you can forward it to TPTB (as it would then be considered a 'problem' transaction).
 



Last Edited on: 10/24/13 3:35 PM ET - Total times edited: 1
Date Posted: 10/28/2013 2:07 PM ET
Member Since: 8/17/2008
Posts: 8,479
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I also had an "interesting" transaction recently.  Here's the details:

Mailed From: NC
Mailed To: NE

Request Date: 9/26/2013 12:58 AM ET
Date Accepted: 9/26/2013 1:48 AM ET
Wrapper Printing(s):

  • 9/28/2013 8:54 PM ET
  • 10/19/2013 4:16 PM ET

Date Mailed: 9/28/2013 8:55 PM ET
Date Canceled: 10/24/2013 3:13 AM ET
USPS DC#: 42068XXXX449001699320009240270

Delivery Confirmation Events

  1. 10/19/2013 5:17 PM ET - Electronic Shipping Info Received - XXXXXXX, NC

As you can see, the order was accepted on Sep 26 and was marked mailed on Sep 28.  When I began receiving the weekly email reminders from PBS, I ignored them since I hadn't received the book.  When the DC info appeared on Oct 19, I was hopeful, thinking the book had been mailed, although 3 weeks after being marked mailed.  PBS marked the book lost on Oct 24 and there are no additional scans since the one above.  I'm quite curious if I'll ever receive this copy.  If I do, I will mark it received from my transaction archine.  I've made no attempts to PM the member.

It's a WL book so I'm back in my #1 spot and will probably need to wait another year for a copy to be posted ...

Date Posted: 10/28/2013 4:10 PM ET
Member Since: 5/1/2010
Posts: 372
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Valerie, that is really weird.

Referring to your DC Events, somebody posted in my other thread about this: "BTW - "Electronic Shipping Info Received" merely means that an electronic barcode was generated.  In itself, this notation is no indication whether or not the package is in the hands of the USPS."

Date Posted: 10/28/2013 4:53 PM ET
Member Since: 1/17/2009
Posts: 9,783
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Well, that's weird. I tend to think that something must have happened, because I think it's unlikely that someone who doesn't intend to mail the book out would purchase postage OR DC.

Date Posted: 10/28/2013 5:09 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Valerie, I would guess one of two scenarios on your book (1) the member mailed the book on the 19th. Maybe the printed and intended to mail and forgot or it got lost under a carseat or something the first time and reprinted later trying to see if they could get an updated date on the wrapper. Or the book could have went out and been returned (though I have seen my local PO scan a book as delivered when they returned one) or (2) The person reprinted a label to have your address on hand for some reason since it would disappear from their access when the book went lost.

I would always recommend contacting a member when a book goes lost. Both the sender and receiver could be thinking the other one is cheating them. A simple PM saying "I haven't gotten the book yet, I see the label was reprinted on X, was there a problem?" Opens up the window for them to let you know if the book is still coming or whether you can reorder.

Date Posted: 10/28/2013 5:35 PM ET
Member Since: 8/17/2008
Posts: 8,479
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Thanks for the feedback.  I probably should send a PM to the sender ... Skeptical Me thought I didn't receive a PM from him/her because he/she knew the book hadn't actually been mailed ...