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Topic: members requests a book then pm me he moved expect book was already deliver

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Subject: members requests a book then pm me he moved expect book was already deliver
Date Posted: 9/12/2012 10:42 PM ET
Member Since: 6/25/2006
Posts: 382
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 members requests a book then pm me he moved expect book was already delivered

 to the odd address [it was deliverd aug 30 he pm on sept 

his pm said the book should rerouted   but its already been

delivered 

i told  him that much in a PM

i presumes its out of my hands rights

its his fault for not update his address with PBS right?

so what happens now?



Last Edited on: 9/12/12 10:43 PM ET - Total times edited: 1
Laura M. (LMM) - ,
Date Posted: 9/13/2012 12:02 AM ET
Member Since: 12/12/2005
Posts: 524
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Media Mail forwarding is spotty--and usually is postage due. It may or may nit ever show up at his new location.

I would forward the correspondence to TPTB and ask them to intervene on your behalf.

Date Posted: 9/13/2012 2:20 AM ET
Member Since: 12/28/2006
Posts: 14,167
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What Laura said, Media Mail is touch-and-go forwarding, it could go either way.

Yes, it is the other members responsibility to change his address in a timely manner so senders do not loose their credit.  If the book has not arrived in a few more days, consider forwarding his correspondence to PBS admin.

Cathy A. (Cathy) - ,
Date Posted: 9/13/2012 10:06 AM ET
Member Since: 12/27/2005
Posts: 4,121
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There is one more thing you can do. There is a Help doc in the Help Center called "What if I move or change my email address?", which says in part:

It is the requestor's responsibility to provide a working address to senders.  If you do not keep your address current and correct on your account, you will need to give credits for (=mark received) any books that are sent to the wrong address, whether or not you are able to collect them, and whether or not they are returned to the sender.   Providing a dependable, correct address to senders is part of the honor system that helps keep this club working so well, and it is essential to maintaining membership.

I would suggest sending the other member a PM that tells him how to find this doc and points out that it does say he has to mark the book received. Once you've helped him understand his responsibilities, then you've done everything you can. If he doesn't live up to those responsibilities and mark the book received within a few days, that's when you should contact PBS.