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Topic: Messed up on an RC, printed label w/ postage, what now?

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Subject: Messed up on an RC, printed label w/ postage, what now?
Date Posted: 8/28/2012 9:15 PM ET
Member Since: 1/3/2007
Posts: 108
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Hi guys, I've just messed up a bit, can you help me with how to fix this?

Today I posted a WL'ed book, then accepted a request and ok'ed the RC which stated no books with library markings. I printed the label, and used printed postage (which I don't do often). Went upstairs with my plastic wrap like a good little PBS'er and started wrapping up the book.

That's when I noticed it -- LIBRARY MARKINGS. (cue dramatic music). On the outside edge of the pages. Completely missed that before - maybe because the book is a like-new paperback. I have no idea how this one was ever in a library system.

I have IM'ed the requestor and explained my mistake. I am kind of hoping she'll say, 'oh, that's ok, I just have that RC because I don't like the condition of most library books'.

But if she doesn't want the book - is there any way to undo the printed postage payment? To clarify - I have NOT marked mailed and received a credit. Just printed the postage (and probably somewhere in there, agreed to the charge being nonrefundable. Sigh - I know).

Any other advice on how to handle this? Other than to thoroughly inspect my books before agreeing to RC's in the future? (LOL - not helpful in this case!)

Thanks,

Bev

Date Posted: 8/28/2012 9:25 PM ET
Member Since: 8/19/2007
Posts: 4,219
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Bev  - I think once you've printed the postage, you're going to have to eat it.  If I remember right, there's no way for PBS to refund it back to you.  I'm sure someone here will be able to correct me if I'm wrong. 

Have no advice on how to avoid in the future except to double check before accepting.  You might be able to put a 'personal note' to yourself that says - 'ex-library book'.  This would come up under "More Options" and you would be the only one who could see it.  Good luck.  Pat 

Date Posted: 8/28/2012 10:02 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Look through her WL and see if you have any other books you can post to her and use it?

Otherwise postage is almost always non-refundable. You can try sending in Feedback via the Contact Us link and see if the Team has any solutions, but do it quickly. If they were able to do anything it would have to be very quickly after the label was printed.

Date Posted: 8/28/2012 10:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah the money goes to the postage supplier (Endicia?) not PBS.  They may not be able to refund it to you.

Date Posted: 8/29/2012 8:13 AM ET
Member Since: 1/3/2007
Posts: 108
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The requestor replied back and said she'd take the book. WHEW - sigh of relief. Thanks for all your help!

Bev

Date Posted: 8/29/2012 9:00 AM ET
Member Since: 1/9/2006
Posts: 3,846
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Bev - save your messages regarding this book. Receiver just might forget she agreed to the library book and enter RWAP in error upon receipt.

Date Posted: 9/2/2012 12:54 PM ET
Member Since: 4/28/2009
Posts: 9,509
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I think it would help everyone here if we all pulled a requested book from our shelf and gave it the onceover BEFORE marking a request as accepted. I see these problems mentioned here a lot so I never mark a request right away even though I have to leave the office where the computer is and cross the house to the room where I have my " PBS bookshelf" stored in the guestroom closet, find the book, and flip through it before confirming I can mail it out.

Date Posted: 9/2/2012 6:37 PM ET
Member Since: 11/11/2011
Posts: 593
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I'm glad it worked out!  I always double-check my books too; usually before I accept the request but definitely before I print the wrapper.

Kind of off topic . . . but I always flip through mine double-checking the pages and making sure there aren't any marks or anything I didn't see before I posted it. I have received quite a few books with odd bits of paper, fuzz, hair, etc. in them and I wonder why the sender doesn't bother to at least flip through them first.  Oh well, I do get many in perfect condition too.

Date Posted: 9/2/2012 8:23 PM ET
Member Since: 9/22/2010
Posts: 2,939
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I once put in the weight from another book that was also requested and printed off the postage.

When I realized what I had done, I immediately contacted the PBS staff and let them know what I had done wrong and to which book. Within about 15 minutes they replied that they had canceled the transaction and refunded my money.

They also let me know that they had a certain amount of time they could do this in. The time is set by the vendor they use and not by them. By notifying them immediately, I was able to get my money back and redid the postage correctly. So if this happens again, immediately notify PBS.

I also briefly stated what I did on the subject line.  I suspect the PBS folks get a lot of messages and if you don't alert them to your problem, they might get to your message FIFR (First In, First Read). If they don't get to your message in time, they won't be able to refund your money. When this happened to me and they promptly acted on my behalf, it just increased my loyalty to PBS.



Last Edited on: 9/7/12 10:17 AM ET - Total times edited: 3
Date Posted: 9/6/2012 12:50 PM ET
Member Since: 1/3/2007
Posts: 108
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Agree with all your comments about checking a book first.... I have been guilty of that in the past.... but I *did* check the book before responding this time!  I just literally didn't see the library stamp on the page edges, on only one side of the book, until I turned the book on its side to apply the wrapper.

Other than that one stamp, there were no indications of it having been a library book - no other stamps, no call numbers or chips or anything. Nor did it look like a book that had been in the library system- it looked brand new and was a 2012 release. I received it through PBS, and have no idea how or why it got stamped with a library stamp! Anybody know how that happens? (Just curious at this point, it doesn't really matter).

Anyway... it has now been received and all is well, no RWAP. Yay!

Bev

Date Posted: 9/6/2012 12:56 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Love a happy ending!

I've also learned the hard way to make a final book condition inspection prior to accepting a request and mailing.  Even tho I do an inspection while posting, I have discovered damage in that later inspection and had to cancel.

ETA - yes, our local library system has minimal markings on their current paperbacks.  Just a small barcode and one stamp...could be easily overlooked.  The regular shelf books have a heavier cover and additional markings, but not the current paperbacks (they don't even have a branch sticker/designation, whichever branch they are turned in to keeps them).



Last Edited on: 9/6/12 12:59 PM ET - Total times edited: 1
Date Posted: 9/6/2012 2:06 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Other than that one stamp, there were no indications of it having been a library book - no other stamps, no call numbers or chips or anything.

Sandpaper smiley Lightgrade sandpaper, spread the cover out of the way but hold the pages tight together. If the stamp isn't really heavy ink it will lift right off and you will have clean smooth page edges.

Date Posted: 9/6/2012 6:50 PM ET
Member Since: 8/26/2006
Posts: 9,322
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Thomas said:

They also let me know that they had a certain amount of time they could do this in. The time is set by the vendor they use and not by them. By notifying them immediately, I was able to get my money back and redid the postage correctly.

Really good info, Thomas.  I didn't know this!