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Minimizing Agent Turnover
Minimizing Agent Turnover
Author: Jon Anton, Anita Rockwell
Minimizing Agent Turnover offers a wealth of ideas in which managers and supervisors can use on a daily basis. The key to operating a successful call center lies within the pages of this book.
ISBN-13: 9780963046420
ISBN-10: 096304642X
Publication Date: 5/1/2002
Pages: 193
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Publisher: Purdue University Press
Book Type: Paperback
Members Wishing: 0
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