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Topic: Misleading Description

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Subject: Misleading Description
Date Posted: 5/1/2008 8:58 PM ET
Member Since: 12/9/2007
Posts: 20
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I didn't pick up that the description of a book I sent was misleading until after I sent the book out.   It is the Hobbit  with ISBN 0345272579.

The book I sent out had the same ISBN as on the system but...the description, which doesn't come up when you post, says the book is beautifully illustrated in full color by noted artist rxxx.  All the other data on the book including the the page count and publisher are correct.  My book had no illustrations.  Another member wrote a review that said "older ballantine book" so this problem has occurred with others. 

I submitted a change to the description adding a note saying some copies of this ISBN are not illustrated but it has not been accepted.  I could add a more explicit review too but isn't that a condition which is a no no?   What would be best to do from here?

Date Posted: 5/1/2008 9:23 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Unless you can prove that the only version of that book with that ISBN is the one you have they probably wont change it. Its a big possibility that the ISBN was reused for other versions of the same book, its common practice amoung publishers. So while your copy may not match up with the description theres probably one version that does. If you are worried about someone ordering it and wanting the version described you should post it as if it has no ISBN. Then you could put in the synopsis on the book and have no worries.

Date Posted: 5/1/2008 9:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Did the person complain?  If the Title, Author, ISBN and Binding matched then you're ok. If the book is in the system as an  hardback and you sent a paperback-then you should have posted it w/o an ISBN.  But if the binding matches then I think it falls under the cover picture rule. 

Date Posted: 5/1/2008 9:53 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Phst I didnt pick up that you sent a book. Sorry I guess I missed your first sentence all together. Yeah if it matched the binding, author, ISBN and title exactly then you dont need to do anything.

Date Posted: 5/1/2008 10:11 PM ET
Member Since: 10/26/2005
Posts: 438
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You did nothing wrong.

But the same thing happened to me trying to get a nicely illustrated copy of The Wind in the Willows and ended up with a bargain basement non-illustrated copy. I sent in some feedback to R&R regarding the problem. (not with the sender but with the system)   There are times when illustrators/illustrations DO matter to people.  But the system is not set up to distinguish that right now.  It's unfortunate.  I hope the receiver on your end was understanding that it wasn't your fault.  I've learned to PM if I'm very particular about a certain edition. 

Date Posted: 5/1/2008 10:48 PM ET
Member Since: 9/29/2005
Posts: 131
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Although it would take a little bit of time, if something like this came up again, I like Chris's idea of posting it like a non-ISBN book, so that you could give a brief description & state that it is a non-illustrated version.

Yes, I know you don't *have* to, that it's perfectly acceptable as it is --- but I think future receipients would really appreciate the effort - just a moment or two of time could save possible disappointment for someone who specifically DID want illustrations, or at least expected them due to the description.   If I read a description like that, the illustrations would make me want *that* copy of the book more than other possible copies & I'd feel a teeny bit let down if it arrived w/ no illustrations.  I wouldn't complain or hold it against anyone, but there still would be a small element of disappointment there....

      Just one of those things that isn't required or necessary, but I think would be a kindness towards future swappers of the book.....

 

Date Posted: 5/1/2008 11:24 PM ET
Member Since: 12/9/2007
Posts: 20
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The person who got my book was very understanding even though she wanted illustrations and didn't get them.

When you post, you don't see the description so I didn't know I was getting into this situation.  I guess I was just trying to find a way so that people requesting the book would know that sometimes they'd get a book with illustrations and sometimes not. 

As I said I had tried to change the descriptions.  I got a pm from one of the approvers just now saying she had denied it because she couldn't verify it.  She also said I could resubmit the change.  She was nice enough to show me how to put in a note to the approver that could include the verification they need!   I think I'll check on the web and if not copy the emails from the woman I sent it to confirming that I had sent the correct ISBN.

Word to the wise on books with illustrations though....you may not get what you expected through no fault of the sender and as a sender if you are posting a psuedo children's book check the description before you post! 

Date Posted: 5/2/2008 12:09 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Might also pay to tag the book with something about not all copies having illustrations. Could prompt the person ordering it to ask if they really want them. 

Date Posted: 5/2/2008 12:41 AM ET
Member Since: 12/9/2007
Posts: 20
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Good idea!  And done.