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Topic: Missing Books/Box Damaged by USPS

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Subject: Missing Books/Box Damaged by USPS
Date Posted: 9/27/2007 6:37 PM ET
Member Since: 8/5/2006
Posts: 147
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I mailed out a box of 75 childrens books. When they were delivered, the person Pmed me. The box was very badly damaged, and had a sticker on it that said "Sorry we damaged your package". The problem is that 32 of the books are no longer in the box. Is there any way to find out what happened to them? I never had this happen before, so I'm not really sure what to do.

Thanks, Shannon

Date Posted: 9/28/2007 11:56 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/19/09 9:44 PM ET - Total times edited: 1
Date Posted: 9/28/2007 7:54 PM ET
Member Since: 7/18/2005
Posts: 209
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Cindy has the answer although the forms are no longer in the POs.  Call 1-800-ask-usps.  The form is also suppose to be on the Inspection Service's web site but I've tried several times including just now and can't find it.

 

Date Posted: 10/1/2007 1:52 PM ET
Member Since: 10/6/2005
Posts: 10,717
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I've had this happen twice now - once with a large BOB and once with a book "train." Both times I filled out the lost mail form and both times all the missing books showed up within a couple of weeks. However, the USPS web site says that the lost mail form has been retired.

Steve, I found this on the  Inspection Services web site - it only says Mail Theft but there's a section on the form where you can report *Mail Received Without Contents*...

https://www.usps.com/postalinspectors/mailthft/mlntrcvd.htm

Date Posted: 10/9/2007 3:06 PM ET
Member Since: 1/17/2007
Posts: 1,051
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Just wondering who would be the best person to file a "mail received without contents" form... the sender or the recipent? I'm thinking the recipient because they have the wrapper and all of the information is on there.