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Topic: Multiple problems

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Subject: Multiple problems
Date Posted: 10/12/2010 10:03 PM ET
Member Since: 4/10/2008
Posts: 169
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Problem #1: The book sent to me has a different ISBN than the one I requested. It's esentially the same book (the title & author match), just a different ISBN.

This is the ISBN in the listing, from which I ordered:

ISBN-13: 9780316729482
ISBN-10: 0316729485

This is the ISBN on the book I received:


Problem #2: There is water/liquid damage through all the pages (including covers) on the top portion of the book. I will not be able to re-post it in this condition.


How should I handle this?


I feel really bad. This is the second book I ordered in the past few weeks, and both have had problems.  :-( I've never had problems before. It's readable, but not postable.

Date Posted: 10/12/2010 10:09 PM ET
Member Since: 7/7/2007
Posts: 4,815
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I'm sorry you're having a run of bad luck.  It should be marked a "Received with a Problem", with the reason being "Wrong Book".  It could also be marked as "Sender Damaged".  Asking for your credit back is up to you; there is suggested wording in the Help Center document titled "There's a problem with a book I received!"

Date Posted: 10/12/2010 10:15 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Mark it Received with a Problem, either wrong book or damaged by sender, whichever you feel is the bigger problem. Then in the description, I'd mention both problems. You can (and I probably would in this case) ask for your credit back.

Date Posted: 10/12/2010 10:29 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I would mark it RWAP-Damaged by Sender. I think you have a stronger case for getting your credit back that way than simply having a different ISBN. I know both are RWAP, but different ISBN is more easily resolved by just reading and reposting under the correct ISBN. The damage is where the problem lies in the transaction, IMO.

Date Posted: 10/12/2010 10:51 PM ET
Member Since: 8/16/2007
Posts: 15,220
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Either RWAP will work. Explain both problems in the RWAP process.

I actually feel the opposite of Amee, I think that the wrong ISBN is easier to prove. Condition can be disagreed on, but if the ISBN is clearly wrong, they have no argument against the RWAP claim.

Date Posted: 10/12/2010 10:59 PM ET
Member Since: 8/15/2007
Posts: 3,044
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True. I guess I would worry someone would say to just repost it if it's a different ISBN, whereas with damage they wouldn't be able to repost it.

I guess either way works since you're probably just as likely to be denied a credit.

Last Edited on: 10/12/10 11:02 PM ET - Total times edited: 3
Date Posted: 10/12/2010 11:07 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Why do you feel bad? The person that sent you the book is the cause of the problem, you're the one being forced to deal with it.

Date Posted: 10/12/2010 11:16 PM ET
Member Since: 10/23/2005
Posts: 7,719
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No reason to feel bad. It is the members who sent you these unpostable books who should be feeling bad, not you.

Marking RWAP is certainly the way to handle this, notating both issues on this latest one.

And feel good about this, you are helping to keep the quality of books at PBS high, and helping everyone in the long run.

Date Posted: 10/13/2010 1:34 AM ET
Member Since: 1/1/2009
Posts: 1,924
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Jesse, remember your doing us all a favor by reporting this correctly! It might help to teach someone something to make our site run the way it should, it might help someone else not have to deal with this in the future.

 In your shoes I would ask for my credit back. This was no small slip up and we need to hold eachother accountable for such clear issues!

Date Posted: 10/13/2010 10:22 AM ET
Member Since: 12/29/2008
Posts: 6,386
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I would definitely ask for your credit back, and I don't think it matters which problem you report it under as long as you mention both problems to the sender - either problem would justify asking for your credit back, IMO.