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Topic: Never marked a book RWP before...

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Matt C. (mattc) - ,
Subject: Never marked a book RWP before...
Date Posted: 12/6/2008 2:19 PM ET
Member Since: 8/13/2008
Posts: 3,849
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...And now I had two in two days :-(  The first one was just a clearly unpostable book...the packaging was fine, but the cover was torn partway off the spine well ove the 1" allowed.

Today I got an empty envelope with the sticker "received unsealed, received damaged, received without contents" so I marked it as damaged by the post office.  It was two large paperbacks that had been apparently put loose into a thin envelope, which tore open.  In my opinion, an envelope like that needs to be reinforced with a lot of extra tape.

Just out of curiosity, have any of you received a package without contents and managed to get the books (or whatever) by contacting the post office?



Last Edited on: 12/6/08 2:20 PM ET - Total times edited: 1
Date Posted: 12/6/2008 2:26 PM ET
Member Since: 1/4/2006
Posts: 1,463
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I filed the form on a book and I've never heard a word.  Perhaps other members here have had better luck....

Date Posted: 12/6/2008 2:28 PM ET
Member Since: 3/13/2007
Posts: 3,773
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i thought if you receive an empty package you're not supposed to mark anything because you didn't receive anything

I received an empty wrapper--no book inside!

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive. 

Matt C. (mattc) - ,
Date Posted: 12/6/2008 3:13 PM ET
Member Since: 8/13/2008
Posts: 3,849
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Ah well.  I chose damaged by USPS, since it was.