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...And now I had two in two days :-( The first one was just a clearly unpostable book...the packaging was fine, but the cover was torn partway off the spine well ove the 1" allowed.
Today I got an empty envelope with the sticker "received unsealed, received damaged, received without contents" so I marked it as damaged by the post office. It was two large paperbacks that had been apparently put loose into a thin envelope, which tore open. In my opinion, an envelope like that needs to be reinforced with a lot of extra tape.
Just out of curiosity, have any of you received a package without contents and managed to get the books (or whatever) by contacting the post office?
Last Edited on: 12/6/08 2:20 PM ET - Total times edited: 1
i thought if you receive an empty package you're not supposed to mark anything because you didn't receive anything
I received an empty wrapper--no book inside!
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.
If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.