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Topic: never mind

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Subject: never mind
Date Posted: 8/14/2012 11:13 AM ET
Member Since: 12/23/2005
Posts: 3,012
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Last Edited on: 8/14/12 11:40 AM ET - Total times edited: 1
Date Posted: 8/14/2012 11:41 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Here ya go Barbara, it's under this heading:  A requestor says there is a problem with a book I sent!  About the third bullet point down the list.

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).