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Hi, I also mail without DC, for the most part.
You are correct, most books arrive within about 2 weeks, however, a good amount go into the third week, I've found.
People do go on vacations and travel for work, etc, so sometimes there can be delays marking books received. I travel for work myself, and I know that sometimes books have arrived at my house on a Monday, but I am not there to mark them received until Saturday. So, that kind of stuff happens.
When you make a communication with a book receiver, make sure specifically you ask for a reply. Lots of people think to themselves "nope, book didn't arrive" and don't answer a PM unless you ask for an answer.
Also, to be honest, some people may be annoyed at being contacted about books that they may truly not have received yet. There is a reason that PBS gives 26 days for the mailing period. Sometimes it just takes that long.
So, when I need to ask a receiver about a book that they have not marked received ... I wait until just 3 or 4 days before it is going to go lost in the mail, and then I send a nice PM something like this: "Hi, Just wondering if you have received book X yet. If it hasn't yet arrived, I can reassure you that it was mailed on time, so hopefully it will arrive soon. I would really appreciate if you could let me know either way, Thanks!"
So, out of 1200 books I;ve mailed, I've only had to send that PM maybe 6 or 7 times, now, and it resulted in all but 2 books being marked received (with an apology of some sort). So, I've actually only lost 2 out of 1200 books mailed. And, the instances of people receiving but not marking received (which seems to be a great fear around here) is also pretty low as well.
In regards to purchasing DC (not from PBS) ... they may contact the receiver if the receiver is not answering your PMs and you have a DC number that shows delivery ... but as far as credits go, they are very unlikely to give you any. The "Credit Assurance" program is only valid for DC purchased from the site, as you pay a extra fee to PBS for that DC, and that fee goes to the 'Credit Assurance".
So, here is what you need to do:
1. Wait longer, then contact the receiver again slightly before the book is going to go lost in the mail.
2. If the receiver does not answer, then you could try contacting PBS (only AFTER the book goes lost in the mail, they don;t want to hear about it before it goes lost in the mail) and tell them that the other member won't respond.
3. They will possibly look into the account and/or contact the receiver and see if any actions are warranted. Mostly because they don't like it if members ignore messages from other members about transactions.
Last Edited on: 2/1/13 4:04 PM ET - Total times edited: 2