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Topic: New Address won't validate

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Subject: New Address won't validate
Date Posted: 6/23/2015 10:08 PM ET
Member Since: 1/26/2006
Posts: 318
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I am so not happy.  I'm getting ready to move and because it's a new development my address won't "validate".  So I have to put my wish list "on hold" and remove my auto request.  I'm also expected to get the post office to solve the problem...yeah, right.  Has anyone had this problem before?  I would hate to quit PBS after all these years :(

Date Posted: 6/23/2015 11:43 PM ET
Member Since: 7/19/2008
Posts: 15,441
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Yes. The address format is VERY PICKY. It has to be in the exact format the USPS uses. (Which varies by local area.) One period or abbreviation can toss it out. The address is validated by our postage provider, not PBS. In addition, there is a delay in updating it. Not all post office branches are date entry rock stars.

Open two windows. One to PBS. One to the USPS Zip code finder page. You must enter it exactly the same. No switching Av for Ave. The apartment number must be exact same format. I really mean exact.

If you still get kicked off, contact PBS. Bottom of the page under Company, then Contact Us, then Send Us Feedback. They seem to be able to get it done.

You mention that it is a new development. The post office has a form to add addresses to the data base. (Post offices are often very willing to do this, as the routes are paid per address.) But this comes with the warning. The data needs to be entered. Then the database needs to be updated. This can take over a week for the triggers to all happen.

Call the local branch. Try to speak to the local post master.

 



Last Edited on: 6/23/15 11:48 PM ET - Total times edited: 2
Date Posted: 6/24/2015 6:47 AM ET
Member Since: 6/30/2008
Posts: 2,826
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I had this happen once with a book I sent. I canceled the request because the address showed as invalid. The woman who was receiving sent me a message and said they were getting mail delivered there because the local p o knew the situation and knew the address but the database did not have the address yet. I sent the book by going to my p o to mail. My po did not like the address but I told them it was okay so they accepted it and it got there okay.

Maybe you could get a po box for a few weeks until your address is set up.

Your local p o probably knows the address, it's just the database that is the problem. You could probably fill out a forwarding order and leave your address as it is for a while and still get mail as it will be forwarded to your new address. I think forwarding orders last about a year sometimes.



Last Edited on: 6/24/15 6:51 AM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 6/24/2015 9:17 AM ET
Member Since: 12/27/2005
Posts: 4,135
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Be careful with forwarding. Media Mail rates do not include forwarding service, and you will have to pay the postage again if it is forwarded. Some POs are not good at this and will instead return Media Mail to the sender with postage due.

A PO Box is a good alternative, or you can use the address of a nearby friend or relative.

Date Posted: 6/24/2015 9:38 AM ET
Member Since: 6/30/2008
Posts: 2,826
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when did they quit forwarding media mail. I have had many media mail packages forwarded. I have never had a single forwarded media mail package that did not get to the final address.

Date Posted: 6/24/2015 12:31 PM ET
Member Since: 2/13/2007
Posts: 2,271
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Media mail has never included forwarding altho some post offices apparently do it. I have had countless books returned to me postage due because the recipient moved and didn't change their address at PBS expecting the mail to be forwarded. I have had many unpleasant conversations with members who are angry at me when I contact them about the book returned to me postage due and I am asking for two additional credits, one to cover the return postage to me, and one to cover sending it to the correct address. It is the recipient's responsibility to provide a current, correct address. You have been very lucky to date, Charles, but if you check the PBS rules as well as the USPS site you will see that media mail is not forwarded.

Date Posted: 6/24/2015 12:52 PM ET
Member Since: 1/24/2015
Posts: 123
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This just happened to me this week... I received a book back that I mailed out. The USPS put a sticker on saying Postage Due, no amount though. Under that was a new forwarding address. Strange that the new address label was there but it was still returned to me. I checked the tracking and there was note that it could not be delivered "Moved, Left No Address".

I PMed the member and she did indeed move (and not to the forwarding address!) - but thought she cancelled her PBS account. She offered to send me 2 credits and told me to repost the book. Very pleasant communication. 

Date Posted: 6/24/2015 1:15 PM ET
Member Since: 7/19/2008
Posts: 15,441
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There is a check box on the forwarding order that states you are willing to pay for media mail forwarding. I think the default is to not forward.

Date Posted: 6/24/2015 3:05 PM ET
Member Since: 6/30/2008
Posts: 2,826
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maybe the person receiving paid something and never said anything to me about it.

I think the strangest one for me was a book returned to me about 10 months after I mailed it. The package had 'abandoned' stamped on it.

Date Posted: 6/25/2015 5:23 PM ET
Member Since: 4/28/2009
Posts: 9,657
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When we built our house here 5 years ago, it was still showing as an empty lot online months later, but PBS stuff still got through fine.

Subject: Still not solved :(
Date Posted: 6/25/2015 7:59 PM ET
Member Since: 1/26/2006
Posts: 318
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Thank you everyone!  My post office person is trying to get my new post office to add it to the database.  The only places I've really had trouble with is PBS and my bank.  My bank was finally able to work around the problem.  It's not that I'm not listing the address right, it's because it's a new development.  I didn't realize that media mail isn't forwarded so maybe I'd better put my wish list on hold until the post office finally does something :(

Date Posted: 6/26/2015 7:22 AM ET
Member Since: 8/26/2006
Posts: 9,336
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The only way a sender can guarantee their credit is by using PBS Postage, which includes delivery confirmation. And in order for electronic Delivery Confirmation to be available for an address, the address has to be in the USPS database. That's why even though someone may be able to receive mail at an address, the address won't work for this site unless it's in that database. It's a protection to the senders.

I hope the Post Office gets your addy entered quickly!

Date Posted: 6/26/2015 7:33 AM ET
Member Since: 8/25/2009
Posts: 699
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Media Mail is forwarded, but it is forwarded "Postage Due".

Date Posted: 6/26/2015 1:53 PM ET
Member Since: 8/26/2006
Posts: 9,336
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My understanding from my interaction with members here is that it varies from one Post Office to the next --  or perhaps the different treatments depend on the package itself. Some Post Offices will forward it postage due, some will return it to the sender postage due, and occasionally a package will be forwarded or returned without any postage due, but I'm guess that that is an oversight. Of course, if the member has specifically asked that media mail be forwarded (and agreed to pay for that service), it will be forwarded.