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Topic: New "enroute to me" page

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Subject: New "enroute to me" page
Date Posted: 5/26/2011 1:21 PM ET
Member Since: 2/21/2009
Posts: 2,925
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Hmm, looks like a simplified process! I haven't received anything yet today to try it out yet though...

Date Posted: 5/26/2011 1:37 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Wow, hadn't even noticed that!  I have several books on the way, so I can see the difference.  Hope I get some books today so I can see how the new process works!

Date Posted: 5/26/2011 1:56 PM ET
Member Since: 10/28/2008
Posts: 3,523
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I love the way it looks now, wonder if the will change the others to match

Date Posted: 5/26/2011 1:59 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Looks good, more efficient.

-RD

Date Posted: 5/26/2011 2:22 PM ET
Member Since: 6/29/2007
Posts: 17,127
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What's new about the 'Book Received' process

Book Received process upgraded 5/26/2011.

As usual, incoming books need to be marked received promptly from your My Account page. 

The process is now easier, particularly with bulk (multiple-book) shipments and problem swaps.

An overview of what's changed:

  • Bulk shipments can be marked received all at once
  • There are more specific "problem" options to choose from, with instructions about each problem.  Read more here.
  • Books sent to an alternate address can now be marked received with a problem
  • The "Requestor Condition Violation" option will not be available unless that request was submitted with Requestor Conditions
  • For problem swaps - it will be mandatory to describe the problem when marking the book received, and the information will be sent in an email (not a Personal Message) to the sender  (this cuts down on the number of emails generated by each swap)
  • For problem swaps: the request for a credit refund does not have to be typed in by the receiver of a problem book - checking or unchecking a box saying that you want to request a credit refund will put that request into the text of the email that is sent to the sender
Date Posted: 5/26/2011 2:42 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Oh, much better. Especially for newer members that don't know what to do with a problem swap. Just checking boxes will help to avoid confusion.

Date Posted: 5/26/2011 2:47 PM ET
Member Since: 4/30/2007
Posts: 2,728
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This sounds great- especially not being able to mark a book RWAP- RC not met for a request that had no RCs.  Can't count the number of times I've seen that issue posted in this forum.

Date Posted: 5/26/2011 3:50 PM ET
Member Since: 2/13/2007
Posts: 2,270
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Excellent change!!! Thanks PBS, this will make problem transactions much easier!

Date Posted: 5/26/2011 3:55 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Really cool!

I have two books en route so I'm excited to try this out. :)

Date Posted: 5/26/2011 4:03 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Thanks for posting the specifics, Mary, sounds like it will be much easier. 

Date Posted: 5/26/2011 4:11 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I got to try it out...but luckily, none of the books I received required the RWAP function. Still, it sounds as if the changes made to that will really help members understand the process much more clearly, and it should alleviate some of the questions and books marked RWAP in error. I wish the year was two digit (yes, easier to program this way), but overall, I think it's a great change and will be a real timesaver on multiple book transactions! :-)

Date Posted: 5/26/2011 4:40 PM ET
Member Since: 1/20/2009
Posts: 2,680
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I like the way that they included the most common "unofficial" problems in the problem list, with appropriate results for each one. Now, instead of confusion over what to do if the situation doesn't fit into one of the "official" categories, the book can still be marked appropriately, and the system can take care of notifying the sender about it. There's common issues of mixed up books being marked received with a problem, receivers not knowing what to do when they get a book postage due, and so on. This deals with all that, and also (presumably) allows the "unofficial" problems to be somewhat tracked in the same way the "official" ones always have been. It also seems like it'll streamline the contact process as well, and will let senders be contacted about issues they may not have been (for instance, not everyone sends a message when they get an empty wrapper, even if they're supposed to).

I also LOVE the feature of not being able to mark it as having violated RCs unless you actually had RCs in place. That will save a LOT of problems, if the stories I've been told and read in the forums are any indication.

Date Posted: 5/26/2011 4:53 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Thanks for mentioning--I just looked at that tab and didn't even notice it! Sounds a lot easier--I also like the fact that it won't be an option to check 'Requestor Condition not met' unless there actually was one! Twice I have gotten a RWAP because the requestor THOUGHT they had an RC and didn't have it turned on...both were resolved quickly but need never have happened in the first place. This should be a lot more efficient and easy for new members who just don't know what to do with a messy book.

Cheryl

Date Posted: 5/26/2011 6:17 PM ET
Member Since: 3/8/2009
Posts: 6,035
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The only thing I am concerned about is the new option about being able to classify mailing late as an RWAP.  It doesn't say but I would guess that the page for that will have a box they can check to request a credit refund.  The rules about grace periods and the deal of being able to mail up to 48 hours after marking mailed can be confusing, so we'll have to see how that one is worded.  But the others are explained so well, I'm sure the crack PBS team has this one under control as well!

Date Posted: 5/26/2011 7:55 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Actually, the newly revised Help Docs DO explain it quite well, and there will NOT be a credit refund request option (only those that specifically say they have the option will have the option). Basically it works the same way it did if you filled out the optional survey before: You select the mailing date, and if it was truly mailed late, the sender gets a warning e-mail telling them to mail on time.

I'm pretty sure PBS did this in response to all the books mailed really late. Most people that have been on the receiving end in such transactions have wanted a more serious seeming thing than just an optional survey question. Now, the importance of mailing on time is emphasized, whereas before it wasn't. I doubt most people will make use of it on any practical level, unless there's a real noticeable delay caused by a truly late mailing. But, I do think it'll have the side benefit of more strongly encouraging timely mailing.

See: http://www.paperbackswap.com/help/help_item.php?id=655 

Date Posted: 5/26/2011 9:02 PM ET
Member Since: 1/17/2009
Posts: 9,783
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Multiple books are displayed next to each other, not underneath each other anymore. (I have a couple of orders of two books en route).

It looks really good!

But, anybody else annoyed that you won't get the message in a PM? I log into PBS every day and do all my PBS business thru PMs .... and all PBS email routes automatically  to my garbage folder, since I don't need them for anything.

Except, if course, now if I get a RWAP .... I guess I will not know about it unless I go read all my PBS emails. Which I am not planning on.

Time for feedback .....

Date Posted: 5/26/2011 9:27 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Personally, I can live with it either way, since my PBS e-mails do go to my inbox and I am on PBS every day as well. But, I actually prefer the e-mail method. I just like it better than a PM, for such a message. A PM-only method of notifying about RWAPs would annoy the crap out of me. I'd live with it, but I'd hate it. Don't ask me why.

But, it sounds like you may have to at least read the subject lines of your PBS e-mails. Personally, I'd reroute  them into their own e-mail folder. You'd be able to tell at a glance if they need to be actually read or not, and then could just empty the folder regularly. It's not as if you'd have to open every message or anything.

But, I wish PBS would let us choose our preferred notification method. Otherwise, a lot of us are bound to be unhappy either way. Obviously, their intent was to make it so you get just one notification, rather than a PM from the recipient as well as the e-mail from PBS. But, that inevitably means that unless they let us choose the one method of notification, many people will be displeased, largely due to the multitude of ways people use the site.

Date Posted: 5/27/2011 7:32 AM ET
Member Since: 8/10/2005
Posts: 4,599
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That sounds like a good suggestion for a feedback, Tiffany. I also do my PBS communicating via PM and the only e-mails I get from PBS are the ones I cannot opt out of...like those annoying "Mark Mailed!" ones that get kicked out at 3 a.m. on the day I've said I will mail the book. (Geez, let me have my coffee first, please! LOL) 95% of the emails I get from PBS get chucked unread into the trash folder. Not that I anticipate getting any RWAPs, but I can see problems developing from this method of notification.

I marked a couple received last evening and as far as I can tell, it works exactly the same except more compact and the postal survey is shorter...you can still ignore it if you want to.

Cheryl

 

Date Posted: 5/27/2011 10:06 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I marked a book received this morning as well so I got to try it. No RWAP (thankfully, LOL!) so I didn't get to see the options but I liked that stuff showed up in the same window.

I have a PBS folder too but I delete most of the emails as I'm always around the site.

Date Posted: 5/27/2011 10:25 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Sara, I haven't received a book under the new system yet so I can't check, but you may be able to see those emails under the "Club Communications" option, enabling you to see those emails from the PBS site.  Perhaps someone who has received one can check for us?

PBSTeam - PaperBackSwap Team
Date Posted: 5/27/2011 11:35 AM ET
Member Since: 7/17/2005
Posts: 332
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We hear and we obey!

Problem swap message text will now be sent both in the email about the problem swap, and as a Personal Message to the book sender.   The PM will not trigger a "new PM" email, to cut down on the number of emails the system sends- we don't want to clutter up members' inboxes too much. :)

 

Thanks for your comments on this, folks - they have been helpful!

Date Posted: 5/27/2011 12:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I thought if you had mail from somewhere routinely routed to your junk or garbage folder-that your email service will eventually refuse them altogether. Which could cause your account to be suspended? 

Date Posted: 5/27/2011 1:42 PM ET
Member Since: 1/17/2009
Posts: 9,783
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If you report the email as spam to your ISP (either on purpose or accidentally) ... that is what gets you in trouble.

I have an email rule set up in my email program that re-routes PBS incoming emails ... once email reaches my email program, my ISP has no control over the emails at that point, and has idea what my email rules are in my email program (at least they better not), so it's not an issue.

It might be different if you have a ISP that is giving you online mailboxes only .... but if you have email software on your computer, the typical ISP has no knowledge of what you do in your software, with emails that you receive.

Date Posted: 5/27/2011 2:24 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Cool. Thanks PBS!

Yes, it's true. Sara's right. In computer e-mail software programs, you can usually route things directly to the trash or wherever else you want without a problem. But, if you do so in an online e-mail program, it IS most often the equivalent of marking the e-mail as junk or spam after a while, and gets those messages blocked by the system. This is especially true if you route them directly to your junk/spam folder. I remember someone posted in the forums a while ago saying they were doing that and couldn't figure out why their account ended up getting suspended for a while until they changed it and contacted the Team. Really, I would have thought it was common sense.

I've had both e-mail systems in the past, so after I while I figured out the differences.



Last Edited on: 5/27/11 3:17 PM ET - Total times edited: 2
Date Posted: 5/27/2011 3:16 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I just got to mark some books recieved and liked the new layout. I like that books without an RC can no longer be marked with an RC issue as I think some people where using that to say that some books did not meet their own unvoiced standards and it was confusing some people. I also like how books are side by side on requests with more than one book in them!

 

 Thank you PBS team and the magic people behind the code!

 

 

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