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Topic: New Member, Very Late Mailing

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Subject: New Member, Very Late Mailing
Date Posted: 3/3/2017 1:11 PM ET
Member Since: 10/23/2009
Posts: 1,143
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Looking for community advice, please. I requested a book on 2/12/17. Label was printed and marked mailed on 2/17/17. Label was printed again on 2/21/17. Yesterday, 3/2, I received an email from the sender that she sent the book yesterday. It was a friendly email. I am a bit frustrated with the very late mailing; however, if it was mailed yesterday, I will probably get it before it goes lost in the system. I just got the first "Have you received?" email from PBS today. I looked at sender's account, and she just joined in January. I certainly don't want to scare off a new member, goodness knows we need them, but how can I explain the need for prompt mailing? Any verbiage you would use? Or would you just not say anything at all?

Date Posted: 3/3/2017 1:33 PM ET
Member Since: 1/3/2010
Posts: 15,425
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I might wait to see if the book arrives before sending a PM. Then politely note that books should be mailed promptly, maybe spelling out how the the 5 days to accept a request and then 5 more to mail is the maximum limit or just politely mention that the book was mailed very late and suggest she check the help docs for the rules.

Many don't bother to read the way things work on joining. I know I didn't and expected the club to work something akin to my previous swap site. When I saw the differences I contacted a tour guide with some questions.

Date Posted: 3/3/2017 2:20 PM ET
Member Since: 2/13/2007
Posts: 2,269
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At least she emailed you to let you know what was going on! I just checked the Help Center myself and PBS requires that you RWAP the book with "Book Mailed Late" so she'd get a PM from the Club chastising her for late mailing. I think I'd leave it at that.

Date Posted: 3/3/2017 2:27 PM ET
Member Since: 2/28/2009
Posts: 852
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I would just mark the book as an RWAP with 'Book Mailed Late' and let the Club sort it out for you.  If she continues to mail late the Club will put her on 'note' and either close the account or straighten her out. 

Date Posted: 3/3/2017 2:35 PM ET
Member Since: 10/23/2009
Posts: 1,143
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That makes sense. "Book mailed late, no credit requested" seems the best way to handle it. Thanks!

 

Date Posted: 3/3/2017 4:36 PM ET
Member Since: 5/16/2008
Posts: 2,154
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Edited



Last Edited on: 3/3/17 4:37 PM ET - Total times edited: 1
Date Posted: 3/3/2017 5:28 PM ET
Member Since: 8/19/2007
Posts: 4,256
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You might also want to warn her that TPTB look closely at people who habitually mail late and might suspend her account if she does it a lot (in addition to the advise given above). Pat

Date Posted: 3/3/2017 7:35 PM ET
Member Since: 1/23/2014
Posts: 841
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IMHO:  Since she emailed you, instead of marking it as RWAP, I'd send a personal email after receiving the book.  To me, sending you an email shows that she wanted to let you know it was mailed  a-la knew she was late in mailing and giving you a heads up.  I'd personally cut this new member some slack on this mailing.  (To me, it'd seem like the receiver slapped me in the face or at least was very impersonal if I just received a notice from PBS about a late shipment.)

Date Posted: 3/4/2017 1:58 AM ET
Member Since: 1/21/2009
Posts: 11,757
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I really hate it when books are mailed quite late, weeks not days.  I understand life happens but if you say you mailed it this date and it was mailed weeks later, you are lying.  Not a good sign even if they are new to PBS.  I would mark it RWAP, no credit asked for, provided the book is postable and I do receive it.  Do you see how many books she has mailed out so far?  

I was so excited when I first joined.  I read everything and mailed books out the next day.  Once I was here for a while, I relaxed and mailed within 5 days, though usually within 2 days, 3 if it includes a holiday or weekend.  Plus Hubby was no longer working at the Post Office so we had to make a special trip.  When life gets busy or major events happen, I take a minute to put my account on hold.

Date Posted: 3/4/2017 2:32 AM ET
Member Since: 10/23/2009
Posts: 1,143
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She has mailed out 23 books. Since she has been here less than two months, quite possibly she was overwhelmed at first. I want to be kind, not drive away a new member, especially with our membership dwindling daily.

Date Posted: 3/4/2017 10:42 AM ET
Member Since: 3/25/2014
Posts: 2,793
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I am with you Terri, she may have been overwhelmed at first.  

Also we have had problems with the site for over a month.  

Imagine what it was like for a new member that does not know whats going on with the site. 

 I agree with be kind and a helpful explanation.  

You could explain they have 5 days to accept and after the accept they have another 5 days to mail and they need to follow the deadlines.  If life events happens they can cancel the request and/or put their account on vacation hold.  

 

 



Last Edited on: 3/4/17 10:42 AM ET - Total times edited: 1
Date Posted: 3/4/2017 1:44 PM ET
Member Since: 2/12/2006
Posts: 4,341
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I agree with Valerie - a friendly  'these are the rules that PBS gives us'...  also, I find it extremely helpful to add the url to the section of Help Docs covering whatever the problem may be - that goes a long way toward showing you are not being snarky.   :^)

Date Posted: 3/7/2017 10:27 AM ET
Member Since: 6/20/2007
Posts: 4,979
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IMHO:  Since she emailed you, instead of marking it as RWAP, I'd send a personal email after receiving the book.  To me, sending you an email shows that she wanted to let you know it was mailed  a-la knew she was late in mailing and giving you a heads up.  I'd personally cut this new member some slack on this mailing.  (To me, it'd seem like the receiver slapped me in the face or at least was very impersonal if I just received a notice from PBS about a late shipment.)

I agree with Gordon on this one. I personally would send a friendly reply to the PM thanking them for letting me know that they mailed late. Personally, I might also add that while mailing late isn't a problem for me, it is against club rules so she might want to be more prompt with other swaps going forward so as to avoid issues.

Unlike many in this thread, late mailing doesn't really bother me, simply because I have so many books on Mt. TBR that a few days or even weeks to receive another book isn't an issue for me. Doesn't mean it's OK as per club rules, but if the sender sent a PM to let me know it was late, I wouldn't have the heart to RWAP for late mailing. I usually just enter the postmark date on those shipments on the info questionnaire but leave it at that. 

On a side note...it's funny how when I complain about people not promptly marking a book received, so many people chime in to say, well life happens, and give me a laundry list of reasons why the person might be delayed in marking received. Yet here, when the book was mailed late, most posters are all about RWAP.

Date Posted: 3/8/2017 5:06 PM ET
Member Since: 10/27/2015
Posts: 53
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As someone who hasn't been a member that long, I would say to not mark it RWAP. However, I would send her a reply PM when it's been received politely thanking her for the head's up that the book would be late however to be careful because that can earn you black marks in the club. And I would definetly fill in the postmark date when marking it recieved so that PBS knows when it was postmarked. Not sure that really does anything but you never know.

When I first joined I sent out a book that I don't recall having any water damage but the receiver sent me a PM saying that there was some slight water damage on the last few pages however because it was still legible and I was a new member he would accept it as is without a RWAP. I can't tell you how much I appreciated the head's up and the forgiveness for my oversight. It really went a long way to making me feel welcome and encouraging me to keep trading books. Just my two cents.



Last Edited on: 3/8/17 5:07 PM ET - Total times edited: 1
Date Posted: 3/8/2017 11:25 PM ET
Member Since: 10/23/2009
Posts: 1,143
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I finally received the book, in good condition. It arrived before it went lost, so no reason to RWAP. I almost (like, never) bother with the postage info, but I did mark the post date on this one. I'm just going to send a friendly PM, "thanks for the book, but be careful with the generous time parameters that PBS offers".  Then let it go. ð

Date Posted: 3/9/2017 11:07 AM ET
Member Since: 6/20/2007
Posts: 4,979
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I finally received the book, in good condition. It arrived before it went lost, so no reason to RWAP. I almost (like, never) bother with the postage info, but I did mark the post date on this one. I'm just going to send a friendly PM, "thanks for the book, but be careful with the generous time parameters that PBS offers".  Then let it go.

yes