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Topic: New question hardback book

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Subject: New question hardback book
Date Posted: 4/10/2011 12:35 PM ET
Member Since: 11/22/2010
Posts: 107
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I recieved a book that was RWAP, but the sender said they will only give me my credit if I sent the book back.

 

I also noticed how people can send hardback books without a dust cover and was wondering how they list these when they do not have an ISBN number.



Last Edited on: 4/11/11 2:36 PM ET - Total times edited: 1
Date Posted: 4/10/2011 1:22 PM ET
Member Since: 12/31/2009
Posts: 3,995
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No you absolutely do not. You may choose to offer to return it for an extra credit is you so desire. Getting a credit back for an unpostable book is not dependant on complying with the sender's demands. Here is the answer from the help docs. Copy/paste it to them:

 

A requestor says there is a problem with a book I sent!

If a book you sent was marked received with a problem, you will receive an email from PBS notifying you of this, and including a link to the information here.   The information below will help you sort out what the different problem categories are, and also help you resolve the problem swap.

Basically, if you get a Personal Message about the problem, you should:

  • read the information in the PM to understand what the problem was (and consult the information below if necessary to decide if this was indeed a problem swap)
  • reply to the PM offering resolution if there was a problem OR disputing the problem if you believe that this was not a problem swap
    • You can refund credit from the swap itself (click Request Details on the swap in yourTransaction Archive to see the Refund button)
    • If you dispute the nature of the problem: you should be sure to write your PM response to the requestor by clicking the PM button on the swap in your Transaction Archive.  This will record your response on the transaction and if your account is ever reviewed for problem swapping, this information will be there to explain what happened in this swap.

  • Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

    • A requestor does NOT have to return the item in a "problem" transaction
      • if the sender wants the item back, he or she should send postage or a credit to pay for its return.
Date Posted: 4/10/2011 1:26 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Just wanted to add that arguing with the person will probably only make them angry. If they do not want to return the credit, you can't force them. I'd suggest that you just send them one more PM with the above information included, tell them you would like your credit returned by XXX date, or you will simply mark the problem as "not resolved" and they will receive a mark on their account for it.

If this person admitted to knowing about the damage in a PM to you, there is the possibility that TPTB will intervene for you. 

Date Posted: 4/10/2011 2:21 PM ET
Member Since: 10/24/2008
Posts: 1,376
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That happened to me last year. The person sent a truly unpostable book.  Then she told me that she would only send me a credit once I sent the book back to her. I just told her that the only way I would send the book back was when she sent me two credits, one for the RWAP and one for sending it back to her. She then had to argue that she received the book that way and that she shouldn't be out any credits for sending a book that was in readable condition. It might have been readable, but it certainly wasn't postable.

Date Posted: 4/10/2011 5:34 PM ET
Member Since: 4/5/2010
Posts: 2,102
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Oh my not that old excuse it was sent to me that way.............dont you hate that !! Maybe it was but that doesnt mean they should have reposted it. Also wonder how many that use that excuse asked for their credit back and post it again anyways.

Date Posted: 4/10/2011 7:15 PM ET
Member Since: 10/24/2008
Posts: 1,376
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That's been the excuse lately about them receiving the book that way. I do wonder if the sender reposts the book once they get it back.

Date Posted: 4/11/2011 2:19 PM ET
Member Since: 11/22/2010
Posts: 107
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here the repsonce I mostly got

 

If you'd like to bring in someone from PBS to verify your request, that's fine with me. But unless I receive the book back I don't think there's a reason to return your credit.

Date Posted: 4/11/2011 2:37 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd say the HELP CENTER IS someone from PBS.  It's the owners who make the rules.  If you haven't, I'd copy what Lisa put on here and tell them they can find it in the Help Center themselves.  Be sure to add that if you don't get the credit back by Friday (or some date), you will mark the transaction unresolved.

Date Posted: 4/11/2011 2:39 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I just noticed this sentence. 

"I also noticed how people can send hardback books without a dust cover and was wondering how they list these when they do not have an ISBN number."

The ISBN can be found other places on a book besides on the dust cover.   It may be printed on the back or spine of the book, but it's almost always inside on the information page.



 

 

Date Posted: 4/11/2011 7:25 PM ET
Member Since: 11/22/2010
Posts: 107
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thanks for the info :o)

Date Posted: 4/11/2011 7:40 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I would politely reiterate the PBS rules.  The rules state that they need to compensate you for postage if they would like the book returned.  If the sender does not want to give you a credit for the postage, ask if they would prefer to send you stamps in the amount that you'd need to return the book.  I would figure out the amount to include delivery confirmation, and that is how much in stamps they should send you.  Lastly, I would tell them that you will be unable to mark this problem transaction as resolved until you have received your original credit back, and suggest that the quickest way to do this is through credits, rather than the mailing of postage.  You need to give them a deadline, maybe a week.  Tell them if you have not received your credit back by that time you will unhappily mark the problem transaction as unresolved.  Maybe being reminded of this being on their PBS record will motivate them to resolve this quickly.