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Topic: New Sender Can't Refund

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Subject: New Sender Can't Refund
Date Posted: 1/28/2013 5:47 PM ET
Member Since: 2/6/2009
Posts: 1,410
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A new member sent me a stained book and, after I explained the guidelines, agreed to refund my credit with no problem. I told her the way I know to refund a credit (gifting a credit from their profile page) but they can't do it because they haven't received the two book minimum yet. Is there another way for them to refund my credit for the RWAP even though they're new?

Date Posted: 1/28/2013 5:52 PM ET
Member Since: 1/8/2009
Posts: 2,016
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What about  the Transaction Archive "give refund" button? 

Ask the sender to go to her transaction achive, look up this transaction. There should be a refund button there. 

 

The only other idea is that she can buy a credit from someone in the Book Bazaar and have the seller send the credit to you instead. I would try the Transaction Archive first or wait for a more knowledgable response. 

Hope this helps. 

 

Date Posted: 1/28/2013 7:02 PM ET
Member Since: 8/16/2007
Posts: 15,187
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They should use the button on the transaction in their Transaction Archive to Refund the credit, not one of the Give Credit buttons. That will allow them to refund a credit even if they are new or out of credits and it will properly attach the refund to the transaction. 

Date Posted: 1/28/2013 8:35 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Okay, thanks! I haven't sent a RWAP before so I've never had to refund a credit through the Transaction Archive. I'll try that, thanks!

Date Posted: 1/28/2013 9:13 PM ET
Member Since: 7/19/2008
Posts: 15,424
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We should not use the gift credit button for refunds. The button in the Transaction Archive will keep a record of the credit with the book order details. Then both members and PBS will have an archive of it.