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Topic: Newbie Questions on Etiquette and Other Things

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Subject: Newbie Questions on Etiquette and Other Things
Date Posted: 2/22/2009 7:21 AM ET
Member Since: 1/24/2009
Posts: 98
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Hello,

I have been a member for only a few weeks and have been happily surprised at how many of my books have been requested, But I have a couple of (probably dumb) questions and  a comment

Question:    Am I supposed to warn people if my book does not have a dust jacket? I just had someone complain that I did not warn them. I apologized and promptly fired off a warning to a couple other people who ordered from me that their books did not have jackets. About 2/3 of my books have them, but some do not. Honestly, since the rules say that a dust jacket is not required,  I did not expect people to be expecting them. I had another person ask me about it ahead of time and I thought that was the way things were done. What is the "etiquette" here?

Question: I have 2 copies of a book that is in high demand. (Shel Silversein's "Where the Sidewalk Ends"). They are exact copies of each other, but one does not have a recognizable ISBN. The one that HAS a good ISBN is unmailable, because the spine is broken. I am willing to part with the good copy, but no one requests it , because they don't see it because of the ISBN.   Any suggestons?

Comment:: Also, I have a book that I ordered. There are apparently about 7 copies on PBS, but I am on my 3rd or 4th person trying to get someone to mail it to me. They are ignoring me and "timing out" on their response time. So I drop to the next available and start over. Does this happen often??

Thanks for your input.

 



Last Edited on: 2/23/09 7:31 AM ET - Total times edited: 2
Date Posted: 2/22/2009 7:57 AM ET
Member Since: 8/10/2005
Posts: 4,599
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The timing out thing does happen occasionally--usually due to inactive members. If you continue to let the book time out, you're doing PBS and other members a favor, because once the order is cancelled from their bookshelf, no one else will be 'stuck' on that book as you are now because it's removed from their shelf--and I think if they don't respond to a couple of requests, their account is put on hold, too. Hopefully someone will eventually fill your order.

Books without dust jackets are postable by PBS standards, so no, you do not need warn the member. Anyone who really wants the dust jacket in place will have an RC (Requestor Condition) that pops up when the order is made, and in that case then yes, it should meet the requestor's specific condition. But you will know that up front before you even accept an order. If you get such an RC for a book without the jacket, just click "book does not meet requestors conditions" and your book will remain in the system for the next person who wants it. DO NOT just cancel the order--because then it will go back to the same person with the RC about the DJ.

Anyone who complains that you didn't warn them is operating outside the PBS posting guidelines which clearly states that a book does NOT need to have the DJ. The problem with warning people is, what if you pm th eperson, then the time comes to mail the book and you haven't heard back from them? Do you send it or not? You can just politely let anyone who complains know that the book was postable and thus didn't require warning. The same goes for ex-library books.

You may need to advertise your different ISBN book in the Book Bazaar forum--look for the thread titled, "Wishlisted Books with Different ISBNS" or something similar.

Cheryl



Last Edited on: 2/22/09 8:00 AM ET - Total times edited: 2
Date Posted: 2/22/2009 8:10 AM ET
Member Since: 1/24/2009
Posts: 98
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Thanks, I appreciate the quick response.

Date Posted: 2/22/2009 9:39 AM ET
Member Since: 2/26/2006
Posts: 34,942
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I sent a hardback once, without a dust jacket and when it was received, the requester sent me a fairly snarky PM, telling me I hadn't told her the book was missing a dust jacket.  I replied, copied and pasted the relevant portion of the HC and went on to explain Requester Conditions.  She replied that it was just proper PBS etiquette to inform requesters ahead of time about missing dust jackets and that it was thoughtless members like me who had created a need for RC's.   In HER circle of friends (whatever that means), they informed one another ahead of time without having to bother with RC's.  Wow!

This was quite awhile back.. I should have archived that PM and checked to see if she's still a member.  I doubt it.

Date Posted: 2/22/2009 9:51 AM ET
Member Since: 1/24/2009
Posts: 98
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This person actually reported it as Received With a Problem and said it was because I hadn't warned him. He has been a member since 2005,so it doesn't make sense to me.

He also said that it was "well loved" but that that didn't matter to him normally. It was RWP because I hadn't warned him about the dust jacket. (There was no damage at all on the book.  Not sure what he meant by "well loved")

I first sent him an apology out of shock.

Then I got upset and sent him a snippy reply.

Then I decided to chill out a little and sent him a note saying I didn't like him to be unhappy and how would he like to resolve it?

Needless to say, my emotions are all over the place.

How many "dings" are we allowed and how do they judge?

 

Thanks!

 

Date Posted: 2/22/2009 9:54 AM ET
Member Since: 4/6/2007
Posts: 1,402
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Last Edited on: 6/5/11 1:12 PM ET - Total times edited: 4
Date Posted: 2/22/2009 10:01 AM ET
Member Since: 4/6/2007
Posts: 1,402
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Date Posted: 2/22/2009 10:04 AM ET
Member Since: 4/6/2007
Posts: 1,402
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Last Edited on: 6/5/11 1:12 PM ET - Total times edited: 1
Date Posted: 2/22/2009 10:07 AM ET
Member Since: 1/24/2009
Posts: 98
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Thanks for the encouragement!  I really love this place!

Date Posted: 2/22/2009 10:23 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I had something similar happen to me. Someone marked a book I sent as RWP. I was shocked when I saw that because it was a beautiful hardcover with a pristine jacket.  I come and her complaint was that she ordered an audio book.  First thing I looked up was the listing for the book I posted in my transaction archive.  Sure enough it said hardback.  Then I checked my credit reqistry and I was only given 1 credit.  After pming back and forth she finally marked it as a mistaken RWP. Luckily she wasn't pissy about the whole thing.

PBS will have a record of the PMs.  They also know that dust jackets  and pms about dust jackets aren't required. They can also tell if that person had dust jacket rcs turned on when they made the request. So even if she makes a dust jacket rc after the fact-they know she didn't have them when she ordered your book.  So if you happen to get another ding against you-they will discount this one.  They'll know that it was done in error and that you attempted to point that out to the other person.  I'm not sure how many dings it takes to get someone booted off PBS. I imagine they expect everyone to get the occassional red mark against them.  They know that people post books given to them or bought used that they never read.  It's only human to miss something no matter how careful you are.  So they look at the overall pattern and take into account how you responded to the complaint.  A complaint like this won't be considerred as a proble against you. It might go against her if she marks a lot of books at RWP for no reason though.

So dont' give them a credit back-you did nothing wrong.

Date Posted: 2/22/2009 10:28 AM ET
Member Since: 1/24/2009
Posts: 98
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He just wrote and apologized. Saying that he realized it wasn't a requirement after he had sent the message.  Made me feel better. 

Don't show it marked as "resolved", but I am not going to worry about it.

That problem you had with the Audio vs Hardback  would drive me crackers if they were not nice about it. :)

 

Date Posted: 2/22/2009 10:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
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At first I thought: did I post the book wrong?  Did the ISBN bring up an audio and I didn't notice? I knew it wasn't likely since the book had been on my shelf for a long time and I find that audio CDS go pretty quickly.  This book had been on my shelf for several months.  That's why I checked first before I PM'd them. It took her like 2 wks to mark it as an error on her part. She kept telling me she knew she ordered an audio and blaming it on PBS.  I think she accidentally clicked on the wrong edition when she hit order.

Glad this guy fessed up and hopefully he'll correct the RWP.

Date Posted: 2/22/2009 11:14 AM ET
Member Since: 10/2/2007
Posts: 10,280
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Last Edited on: 2/2/15 2:45 AM ET - Total times edited: 1
Angie -
Date Posted: 2/22/2009 1:06 PM ET
Member Since: 2/24/2007
Posts: 3,299
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Also, I have a book that I ordered. There are apparently about 7 copies on PBS, but I am on my 3rd or 4th person trying to get someone to mail it to me. They are ignoring me and "timing out" on their response time. So I drop to the next available and start over. Does this happen often??

Not really. But I try to do most of my non-wishlist ordering from people here on the forums.

Date Posted: 2/22/2009 3:03 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome Anita!  Glad to hear your RWAP is being resolved.  If people feel that strongly about dust jackets, they need to have an RC (that's what it's for).

Unwritten PBS ettiquete?  Oh please, just follow the written guidelines.  I've seen some long discussion threads on the subject, and for every person that snarks about some unwritten need for pm's, there's another member (or several) grouching that members need to quit sending all the unnecessary pm's.  With this large a membership, any unwritten ettequete is entirely contradictory.   It's a no-win situation, so just go with your conscious.

I'm also experiencing an unusually high number of timed out transactions.  Don't know if people are distracted with RL & the economy, or some other issues, but it's annoying.  Currently have a request that timed-out with the original poster and moved on to the next (one of several that week).  The next sender waited until the transaction was about to time-out then accepted, but it was immediately marked as mailed DC.  That was a week ago last Thursday, and there is still no DC entry as received by USPS.  I've received lots of DC books, and at least one arrived without any DC enteries (label was water damaged).  But I'm getting a bad feeling about this one, if I actually receive the book, wanna make an ice cream bet the postmark is weeks later than originally declared?  The frustrating part is I can't cancel now b/c the label has been printed, and if I re-order there is the risk I will end up with two copies.  So I have to wait the entire month for the transaction to run through the system *sigh* Fortunately, this doesn't happen very often.

Date Posted: 2/23/2009 12:32 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I've had the problem of requests timing out.  A lot of new people come into the site and discover that the books aren't in fact free and besides that - it's a lot of work to send out books if you aren't used to doing it so they quit without notice.  That's what my theory is - especially just after some big publicity happens and there's a big influx of new members.  So we who stay get to weed out the inactives which is what needs to be done, after all.  We do a service to the membership by this.  Doesn't hurt much.  Takes some time.

Ruth

Date Posted: 2/23/2009 7:24 AM ET
Member Since: 1/24/2009
Posts: 98
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Last Edited on: 2/23/09 7:40 AM ET - Total times edited: 2
Geri (geejay) -
Date Posted: 2/23/2009 3:19 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I had one where I went through four people before I received the book.  I was impatient at first.  Then when I thought about it I really don't "need" a book immediately.  If I were that desperate I know where three bookstores are located in my area.  Plus several other places to get a book.  But, with the size of my TBR pile - no problem waiting for a book to arrive through PBS!

Date Posted: 2/23/2009 6:55 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Geri I am the same way now. When I first joined, I was so anxious to get all those new-to-me books, I was chomping at the bit constantly if people didn't respond to requests right away. Now...I absolutely do not NEED another book with 500+ of them sitting here waiting for me to get to them already...so if a book goes through 2 or 3 or 4 or more people before it finally gets sent, I really don't care. I look at it as weeding out the inactive people. PBS has given me the patience of a saint! LOL

Cheryl (actually, hold the S because I am an 'aint'. LOL)