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Topic: None of the PBS tracking numbers scanned

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Subject: None of the PBS tracking numbers scanned
Date Posted: 8/16/2013 12:50 PM ET
Member Since: 6/15/2005
Posts: 1,214
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Today at the PO, none of them scanned they all came up invalid. The first PO was going to charge me full price and put on another tracking sticker so I went to another PO and they couldn't get them to scan but didn't charge me to put on new stickers. Anyone have any problems like this?

Date Posted: 8/16/2013 2:25 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Please read this section in the What's New area (link at the top right corner by the login/out link)

How to mail your e-DC (PBS-DC, Custom DC) packages after 1/27/2013

Many post offices try to ring them up wrong and try to charge people full price. They shouldn't be putting on new stickers either because it will stop the PBS barcodes from being scanned and triggering the Quick Credit.

Date Posted: 8/16/2013 2:36 PM ET
Member Since: 6/15/2005
Posts: 1,214
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Thanks for the link, looks like it was the problem however oddly both POs said there was a new policy change today and they both said they just received the new tracking stickers yesterday for use starting today....

Date Posted: 8/16/2013 2:36 PM ET
Member Since: 1/21/2009
Posts: 11,721
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I just had the same thing happen to my books the last time I mailed them.  This was the first time since things got straightened out after the change.  So I have no idea what is going on.  But priority is now including free scanning as well as insurance.  

Date Posted: 8/16/2013 3:08 PM ET
Member Since: 6/15/2005
Posts: 1,214
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I called the 1-800 number and made a complaint. The woman said they should know what to do at the PO that I should not have to print and bring info in to train them...I agree

Date Posted: 8/16/2013 4:46 PM ET
Member Since: 12/28/2006
Posts: 14,171
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So...is this a continuation of the situation from the January software upgrade, or an entirely new chapter?

Date Posted: 8/16/2013 7:57 PM ET
Member Since: 6/15/2005
Posts: 1,214
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That's what I'm wondering since this info came from 2 separate post offices.

Date Posted: 8/16/2013 9:05 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Since the beginning of my time on PBS post office employees have claimed "a brand new policy" made the PBS DC/tracking no longer valid and tried to cover it up, sell the retail DC, and many other round about ways of NOT properly processing it. I would take those instructions in and make them try them unless we hear from PBS that something has changed.

Just to cover all bases, send in Feedback via the Contact Us link and let the PBS Team know what happened and that your post office has claimed new retail tracking stickers have just come out and they can no longer process PBS's again.

Date Posted: 8/17/2013 2:29 AM ET
Member Since: 8/8/2013
Posts: 28
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So frustrating... I'm new to PBS, and.the first time I went to the post office (earlier this week) the clerk insisted on putting new scanning stickers on each package, right below the original stickers. That made no sense to me--which were they going to scan? Both?  Today a different clerk insisted on putting new stickers atop the original ones. In both cases the clerks acted as though the printed lables I had affixed were meaningless--today's clerk literally said "These aren't official postal lables, they don't mean anything." And she insisted on stamping "MEDIA MAIL" in red on each package even though I pointed out that the labels already HAD "Media Mail" in red, because that wasn't an official USPS stamp. Am I supposed to forgo the PBS Quick Credit because the USPS won't recognize the validity of their lables?

Date Posted: 8/17/2013 1:48 PM ET
Member Since: 6/8/2013
Posts: 1,022
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I stopped using dc awhile ago, just no consistency from my post office and I'm not interested in training them. I haven't had any books go lost yet, plus paying for tracking adds up after awhile. 

Date Posted: 8/17/2013 2:55 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Shari, the PBS barcodes that were not covered up will scan and should trigger your credit transfers (IIRC once past the counter scanners, the enroute scans are picked up by overhead/batch scanners).  Covering up voids everything.  AND, both clerks are mistaken...in this electronic age it still astounds me that postal staff don't recognize legitimate labels.  It's obvious USPS management is attempting to compete by selling online postage and authorizing postage venders (PBS works with one of the official venders), but are being sabatoged by their own counter staff turning away customers with these legitimate (and authorized) products/postage.  Especially staff at some of the smaller branches, it's like they haven't upgraded their training since about 1980...and in complete denial that 'new-fangled' electronic postage and labeling even exist lol.

Try printing the PBS directions sheet.  If your staff remains resistant to the proper procedure, you should go to USPS.com and find the online help...they can put you in touch with your regional postal office, who can in turn arrange additional training for your branch(s).  I went through this procedure earlier this year, and the very next day my PO branch had the instructions from the County Customer Service expert with firm directive to get it right immediately.
 



Last Edited on: 8/17/13 2:56 PM ET - Total times edited: 1
Date Posted: 8/17/2013 3:03 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Take the instruction sheet and be firm Shari. Insist they learn how to properly process your package. The PBS label IS a valid USPS product sold to us and they have no right to alter it just because they don't know their job. If they can't figure it out, they need to just sell you the proper amount of postage and affix and and DO NOT alter/mar/cover the bar code in any manner.

Date Posted: 8/17/2013 4:22 PM ET
Member Since: 6/15/2005
Posts: 1,214
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I mostly agree with you Doug. I usually don't use tracking when I mail one book but I just mailed 25 books--NINE books to one person and other multiples to 4 other people so I felt I had to use it--that's too many credits and postage to lose if a package goes missing.

 

BTW--I received my quick credits!! I wonder if PBS helped me with that-I also let them know about the problem. :)

Date Posted: 8/17/2013 11:41 PM ET
Member Since: 5/18/2007
Posts: 13,188
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I pay the extra from PBS to use PBS postage and avoid the hassle.
Date Posted: 8/20/2013 5:00 PM ET
Member Since: 8/26/2006
Posts: 9,327
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BTW--I received my quick credits!! I wonder if PBS helped me with that-I also let them know about the problem. :)

I bet you're right, Holly -- that the PBS admin team stepped in to be sure you got your quick credits.

Date Posted: 8/20/2013 10:55 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Could have gone either way Holly.  An enroute scan could have triggered the credit transfer (possible if the origional PBS barcode isn't covered or defaced), or TPTB sometimes also transfer credits if notified of USPS issues.

Date Posted: 8/23/2013 12:49 PM ET
Member Since: 6/15/2005
Posts: 1,214
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So today, I cautiously brought another group of PBS packages to the original PO along with a printo out of instructions. The guy who waited on me kept mumbling under his breath about the PBS tracking label..."see it doesn't scan" "nope not going to happen"...so I politely offered him my instructions and he actually read them and tried them and Lo and Behold, they worked!!!!!!!!!!!! He then spoke to me and said this was a big subject around here recently, no one knew how to do this, thank you so much for bringing this in, etc.

I'm just glad he was open minded enough to try something a total stranger printed out from the internet. He kept the instructions so I hope he passes this on to the others. And I may just bring a copy with me for awhile.

:)

Date Posted: 8/23/2013 9:14 PM ET
Member Since: 12/28/2006
Posts: 14,171
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LOL Holly, I went to a new PO today.  Wondered if they would be familiar with the procedure, they weren't.  When the clerk looked at my (barcoded) packages, she asked if I wanted to purchase the .90 tracking.  I said that wouldn't be necessary, they were already done.  Fortunately, she was willing to give it a go with no further argument (or mumbled commentary).  The first attempt failed, but I suggested she try the 'enter zip, then scan' method and all three went in like a charm...well, except for the small one that came up First Class instead of Media Mail as printed on the PBS label.  But we just upgraded it to First Class and eliminated that problem.

I love postal clerks who believe their computer heart



Last Edited on: 8/23/13 9:34 PM ET - Total times edited: 1
Date Posted: 8/24/2013 8:18 PM ET
Member Since: 6/15/2005
Posts: 1,214
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I'm glad she listened to you Denise! The PO clerk the first round was very rude and wouldn't listen to me at all. I'm def going to make copies of those wonderful instructions.

Thanks to whoever put together such clear instructions, too! Gotta love PBS!!yes

Date Posted: 8/25/2013 10:01 AM ET
Member Since: 5/21/2011
Posts: 2
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Where would I find the instruction sheet to bring to my PO?  They need inservicing too.

Date Posted: 8/25/2013 5:29 PM ET
Member Since: 5/21/2011
Posts: 2
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Found it!  Thanks - I know our post master would appreciate this.  He does try to make it work, but didn't know how.

Date Posted: 9/4/2013 6:52 PM ET
Member Since: 2/16/2006
Posts: 210
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Tried to mail a book w/DC today using the instructions.  The clerk at that post office has used them before w/o a problem but today it wouldn't go thru.  In order to get DC at PBS I had to pay for first class shipping.  Anyone else?

Subject: DC scans
Date Posted: 9/4/2013 7:00 PM ET
Member Since: 4/25/2007
Posts: 53
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I generally use the DC when it is inconvenient to go to the PO.  When I do have the postage printed, I put the book in my mailbox for pickup by our mailman.  ( I live in a suburb in CT).  I have not had any problems with my books being scanned.  They are scanned ay our local PO and all along the route.