Skip to main content
PBS logo
 
 

Search - The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence A Handbook For Implementing Great Service in Your Organization
Author: Robert Spector, Patrick D. McCarthy
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resou...  more »
ISBN-13: 9780471702863
ISBN-10: 0471702862
Publication Date: 3/8/2005
Pages: 270
Rating:
  • Currently 3/5 Stars.
 1
3 stars, based on 1 rating
Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.