Book Reviews of The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
The Nordstrom Way The Inside Story of America's 1 Customer Service Company
Author: Robert Spector, Patrick D. McCarthy
ISBN-13: 9780471161608
ISBN-10: 0471161608
Publication Date: 9/1996
Pages: 256
Rating:
  • Currently 4.2/5 Stars.
 5

4.2 stars, based on 5 ratings
Publisher: Wiley
Book Type: Paperback
Reviews: Amazon | Write a Review

2 Book Reviews submitted by our Members...sorted by voted most helpful

reviewed The Nordstrom Way : The Inside Story of America's #1 Customer Service Company on + 3 more book reviews
Any person who is serious about retail sales has to read this handbook. Customer service, build a client base, and a proactive way to bring customers into the store to see YOU, rather than waiting for them to wander into the store.
reviewed The Nordstrom Way : The Inside Story of America's #1 Customer Service Company on
Useful information for customer service.