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Topic: Novel with underlining

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Subject: Novel with underlining
Date Posted: 8/25/2008 4:01 PM ET
Member Since: 7/21/2008
Posts: 12
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I am VERY new at this. I've sold on other sites before and owned a second hand store. I'm pretty good about knowing what's good condition or acceptable to people.

I just got one of the books I've requested--a novel--and it has underlining in it. I think highlighting too, but I can't remember this second.

I just looked up the rules and see that's only acceptable in textbooks. I really do not like having a book underlined by somone else because it's not usually the points I'd want to mark. Especially in a novel!
The cover is great, but I really don' t want this.

Her note said, "This book came to me with underlining. Hope you don't mind."

But why didn't she email me that 1st? I'd have said "no"


So what should I do? How does it work? If I don't want it do I have to pay to mail it back too?

Date Posted: 8/25/2008 4:04 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Mark the book as RWAP - received with a problem.

I would also send her a PM that states the book posting guidelines.

Date Posted: 8/25/2008 4:05 PM ET
Member Since: 7/7/2007
Posts: 4,815
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You should mark it RWP -- damaged by sender, and politely request your credit back, citing the portions of the Posting Guidelines which state "no underlining".   You need to clearly ask for your credit back; don't assume they will know that's what you want.

You do not have to mail it back, unless the sender is willing to compensate you extra for the postage, etc.  This is all laid out in the Help Center under "There is a problem with a book I received!"

If she does not reply in a week, or sends a rude reply, let the folks at PBS know using the "Contact Us" link at the bottom of any page, as this is not permitted.



niffir - ,
Date Posted: 8/25/2008 4:29 PM ET
Member Since: 2/13/2008
Posts: 495
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I had something similar happen this week.  Someone sent me a book and included a nice note in it saying that they were sorry that it was an advanced reader's copy but that they hadn't known they were against the rules when they first joined the site.  I marked it RWP and explained in email that it was PBS policy that my credit be returned since she sent a book that wasnt' allowed.  She wrote back saying that no one else complains when she sends out her advance copies to them.  Yikes.  I wasn't sure I would get the credit returned, but she did return it without too much of a fuss-- she just tried to make me feel ungrateful for not appreciating the unpostable book.  Unfortunately, nearly all the power lies in the hands of the sender in these situations.  If you mark it "received" (even with a problem), they get the credit and the option of refunding your credit if they feel like it.  Or that's my understanding of the mechanics of it.

Date Posted: 8/25/2008 4:47 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Underlining/highlighting is allowed in textbooks and workbooks, but only if they get your prior approval of the condition. A novel that is used in the classroom could possibly be sent under those guidelines, but since they did not notify of the the condition and get your approval before sending the book, they sent the book in error. RWP -damaged by sender; feel well within your rights to ask for the credit back.

Date Posted: 8/25/2008 7:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Reporting these things is what helps get problem senders off PBS.  If she's normally a good sender, the occassional red mark won't hurt her. But if she's constantly sending out bad books it needs to be reported.  They get away with it with one person so they see how long they can get away with it.  She knew before she sent the book that underlining/highlighting wasn't allowed but she sent it anyway. All she had to do was remove the book from her shelf or cancel the transaction.

Date Posted: 8/25/2008 7:53 PM ET
Member Since: 4/6/2007
Posts: 1,429
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Last Edited on: 6/5/11 12:15 PM ET - Total times edited: 2
Date Posted: 8/25/2008 9:08 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yikes Jennifer! You should send a note about her to PBS, if "nobody else minded" then she has definitely done this before, and will probably do it again.

Date Posted: 8/25/2008 10:49 PM ET
Member Since: 7/21/2008
Posts: 12
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Ok thanks!

I agree that if I felt it was an honest mistake, I'd not care as much.

Date Posted: 8/26/2008 12:51 PM ET
Member Since: 7/21/2008
Posts: 12
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She sent me a pm "Sorry I didn't know that was against the guidelines" with no mention of giving me my credit back. I did ask for it back.

How should I word a reply? (Or does giving a credit back take awhile?)

Date Posted: 8/26/2008 2:00 PM ET
Member Since: 6/20/2007
Posts: 5,051
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Receiving underlined books is a big peeve of mine.   Just because a novel was studied in a class, this doesn't make it a textbook (IMHO).  Below is the PM exchange (edited) between me and the last sender this happened with.  Malissa, feel free to steal any wording from it if you'd like.


Hello [name],

Thank you for sending the book out so fast. However, there was underlining and writing on the text pages throughout this book. This is not allowed under PBS rules.
From the Help Center's book condition guidelines:

No writing or highlighting or underlining on text pages

writing or highlighting on the text pages is NOT OKAY

As such, I kindly ask for my credit back, as I cannot repost this book into the system.



Once I receive the credit refund, I will mark this transaction as "Problem Resolved by Sender" so that it does not count heavily against your account, as we all have misunderstandings now and then.

I checked the Help Center regarding textbooks, and found the following.
From the Help Center:
If you post a textbook/workbook, the condition must be described to the requestor in a Personal Message AND the described condition MUST BE AGREED TO before the book is sent. This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent.

Date Posted: 8/28/2008 7:55 PM ET
Member Since: 7/21/2008
Posts: 12
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thank you! I'll see how this goes:)

Date Posted: 8/28/2008 10:39 PM ET
Member Since: 6/4/2007
Posts: 243
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I am picky about underlining in my books-- especially novels that were read for a class. I HATE IT. I wouldn't request most books if I knew they had tons of underlining and/or writing in the margins (sometimes I can ignore PENCIL underlining, but it really depends on the book). I just find it distracting when I'm reading. I double checked PBS guidelines probably 10 times every time I marked books RWAP because of writing/underling-- I even have requestor conditions about it now because I marked so many (and STILL have received some books with writing in them!). Sometimes I wonder if people actually flip through their books before they mail them out.

Date Posted: 8/29/2008 6:02 AM ET
Member Since: 8/26/2006
Posts: 9,354
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Melissa, you might say something like, "Thanks for your nice reply.  :-) To return my credit, go to your "transactions archive" (in the yellow horizontal bar on your "My Account" page, and find our transaction.  There's a button there for returning my credit.  Thanks so much!"

Date Posted: 8/31/2008 10:59 PM ET
Member Since: 7/21/2008
Posts: 12
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I actually pretty  much copied and pasted the letter above. I thanked her for acknowledging the problem and said, "So now I just need my credit back."

She gave it right back to me so all's well:)

Thanks for your help!