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Topic: OK - I have a problem...(Update with reply from PBS - 2nd page)

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Subject: OK - I have a problem...(Update with reply from PBS - 2nd page)
Date Posted: 12/1/2008 5:18 PM ET
Member Since: 11/6/2005
Posts: 642
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I am a teacher and order "teacher-type" books to use in my classroom.  I received a "book" that involves multiple violations of PBS policy.  It is an obvious photocopy of a book (which includes the wording throughout that it is a violation to photocopy the book!),  it wasn't even bound, it had a clip holding the pages of the copy together, it is not the correct book in the series, it should include a cd (which it doesn't), AND it arrived with $3.45 First Class postage due.  In addition, it arrived two weeks late- that isn't a real problem, as I sometimes get items out late, but it just adds to the list! 

I understand that when a book arrives late, I should still give credit and I should contact them for the postage - BUT, I can't seem to find out what to do when it is in violation of the PBS rules in the first place - not just an "oh,they must be new" mistake - but an obvious choice on their part to copy a book  (the wrong book - and no cd) and send it on...I hate to give up a credit AND have to pay $3.45 postage when I have the feeling I'm never going to see it refunded.

Suggestions?

<Edit> In looking at the book this morning, I realized that it is an ebook - it has the persons name and account number on every page!  This just gets more and more bizarre!



Last Edited on: 12/4/08 10:14 AM ET - Total times edited: 5
Date Posted: 12/1/2008 6:00 PM ET
Member Since: 5/10/2007
Posts: 5,526
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it is too bad you already accepted it and paid the postage due because you could have refused it and then it wouldn't have been a problem because it would have gone lost.

because of everything that is wrong with it, i would say not accept it but I know that isn't right because you did receive something and if you mark it RWAP and the wrong book and all that you aren't guaranteed to get your credit back from the sender.

Is it possible to PM the sender before marking it received and asking them what the heck they sent and mention the postage due and see what they might agree to do?

Date Posted: 12/1/2008 6:01 PM ET
Member Since: 9/2/2006
Posts: 4,110
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After mulling this over for a minute, I am wondering if you shouldn't just contact those who run the site with your dilemma.  First I thought you should mark it RWAP, PM the member with the numerous reasons that what the sent is in violation of the site's rules, ask not only for your credit back but at least one credit to cover postage due.   Realistically, I doubt you'd get a response let alone any refunds.  I would seek help from those in charge (post feedback I believe is the link you'd use) post verbatium what you wrote here but include the transaction details like title of the book w/ ISBN and the member in question and ask how to proceed.

 

Date Posted: 12/1/2008 6:02 PM ET
Member Since: 10/14/2005
Posts: 333
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People never fail to amaze. My suggestion is to not mark the book received because you haven't actually gotten a book yet and to send a feedback message to the team asking what to do.
Date Posted: 12/1/2008 6:09 PM ET
Member Since: 11/15/2008
Posts: 3,308
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I would actually ask this one in live help and have one of the tour guides steer you to the best way to resolve it.  The help document her: www.paperbackswap.com/help/help_item.php says that xeroxed copies of books don't get credit, and this seems to be a clear case of that.  Sorry this happened to you!

Date Posted: 12/1/2008 6:12 PM ET
Member Since: 7/23/2006
Posts: 15,930
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I agree with the other Ronda (also a tour guide) - I wouldn't mark it received at all - you didn't receive a book. 

ETA:  I think it might be worth the time to pm the sender though and suggest they send you a credit to cover the postage you had to shell out. 



Last Edited on: 12/1/08 6:17 PM ET - Total times edited: 1
Date Posted: 12/1/2008 7:10 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I'd like to add that I think it'd definitely be a good idea to send a message to PBS so that they know what kind of a swapper you're dealing with.  They'll appreciate the "heads up". 

Subject: Why did it arrive...
Date Posted: 12/1/2008 7:10 PM ET
Member Since: 5/19/2008
Posts: 562
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"AND it arrived with $3.45 First Class postage due"

Let me guess, priority mail packaging inverted?

Kevin

Date Posted: 12/1/2008 7:18 PM ET
Member Since: 4/16/2008
Posts: 770
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Contact PBS!  What an awful experience for you!

Date Posted: 12/1/2008 7:18 PM ET
Member Since: 11/6/2005
Posts: 642
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Good suggestions that I will follow.   I haven't marked it received yet - thanks for the link about xerox copies!  At least it wasn't inverted priority mail, but it was "First Class" on the PBS wrapper and they put  3 Forever Stamps on it.  I'm guessing that's what an actual copy of the book would have cost - they forgot they doubled the paper by only printing on one side (an obvious genius) and included the clip.  LOL  I'll update when this is resolved.

Date Posted: 12/1/2008 7:27 PM ET
Member Since: 4/25/2007
Posts: 11,439
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I have no words.  For someone to think that was an okay thing to do and then short the postage too?  Unbelieveable.

Hopefully the PBS team agrees you don't need to mark this received and give this person a credit.

Date Posted: 12/1/2008 7:42 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't have accepted it since it was postage due.  A small amount maybe but not $3.45.  But since you did: I'm voting for not marking it received since you did not receive a book. You received a bunch of photo copied paper.  You should contact PBS.  Hopefully they won't tell you to mark it received. 

Date Posted: 12/1/2008 10:56 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I received the wrong book once.  I didn't mark it received...because I didn't receive the book I ordered and the sender was a little vexing to say the least.  If you can get out of paying the postage in any way - do so.  I paid the postage for his book to go back and didn't get the promised credit of its return - DUH!!  At the moment you have all the control - keep it that way until you get it straightened out with TPTB!

Ruth

Date Posted: 12/1/2008 11:55 PM ET
Member Since: 4/26/2008
Posts: 1,669
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HOLY MOLY!! I cannot believe someone would have the guts to pull a stunt like that!  Copy right laws are pretty dtrict and I am sure PBS does NOT want to be mixed up in any shenanigans like that. It's illegal, it's cheating the system and PBS members. I would report this to PBS so fast the senders head would spin all the way around. Did you contact the person.? I would love to know what they told you as to why they thought it was OK>

Date Posted: 12/2/2008 12:00 AM ET
Member Since: 6/25/2008
Posts: 101
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Holy cow...what else could have possibly gone wrong with that transaction?!  Half of the book missing due to fire?  A piece of feces pressed in the middle of the pages?  The mailcarrier stabbing you upon delivery?  Sorry that had to happen to you, I hope it gets resolved smoothly...

Date Posted: 12/2/2008 1:32 AM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 10:07 PM ET - Total times edited: 1
Date Posted: 12/2/2008 1:54 AM ET
Member Since: 8/16/2007
Posts: 15,185
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Sorry, I keep coming in here just so I can giggle :) :)

It is so beyond comprehension that someone thought that they could send a photocopy of the book...

Or maybe it's just because I just got home from work and its 1am...

No. It was just as funny the first time I read it.

Date Posted: 12/2/2008 10:08 AM ET
Member Since: 5/10/2007
Posts: 5,526
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3 forever stamps is only $1.26....not even close to media mail rate!

Date Posted: 12/2/2008 10:58 AM ET
Member Since: 1/15/2008
Posts: 1,748
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All I can say is... WOW!!!!!!!!! Not only is this totally against PBS rules.. it's ILLEGAL!!!! That would be like someone over on SaCD burning copies of a CD and trying to get a credit for it!!!!! Unbelievable!

I agree, don't mark it recv'd because you didn't get a book! I hope that PBS gets rid of this member since they broke the law.

Date Posted: 12/2/2008 1:43 PM ET
Member Since: 2/13/2007
Posts: 8,411
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Please send a note to the PBS team.  They need to be aware of this swapper!

Date Posted: 12/2/2008 7:12 PM ET
Member Since: 11/6/2005
Posts: 642
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I am contacting them tonight with the information.

Date Posted: 12/2/2008 7:24 PM ET
Member Since: 10/23/2005
Posts: 7,718
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Molly, the easiest way to send in Feedback on this is to click on the Help Center button at the top of the page, and choose Contact the PBS Team when the new page opens. You can send them a message from there. Please include the details of the swap, such as Title, Author, etc, so they are able to look at the details of the transaction.

I have to agree with everyone else who has posted here, please let the Team know about this so they can address the situation with the sender.

Date Posted: 12/2/2008 11:36 PM ET
Member Since: 11/6/2005
Posts: 642
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I have contacted PBS. 

Also heard back from the sender, who "doesn't understand the mix-up", would I mind sending the book back, and they will pay for the postage'?  They also "have had hundreds of successful transactions on PBS".  OK  Haven't decided how to word my reply yet, but it won't involve sending the pages back!



Last Edited on: 12/3/08 8:14 AM ET - Total times edited: 1
Date Posted: 12/2/2008 11:36 PM ET
Member Since: 11/6/2005
Posts: 642
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Date Posted: 12/3/2008 9:13 AM ET
Member Since: 1/15/2008
Posts: 1,748
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Waiting for another update :)

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