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Topic: odd situation with returned book

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Subject: odd situation with returned book
Date Posted: 7/9/2010 5:52 PM ET
Member Since: 9/7/2008
Posts: 41
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When I got home this afternoon there was a book in my mailbox - I knew right away something was odd because I had no books "active" in my account at the moment.  I took a closer look at it was a book that I had send out a few weeks ago that had been marked "return to sender/attempted not-known/unable to forward."  Here's the strange part...it had been marked "received" back on 6/26/10.  



Mailed From: IL
Mailed To: AZ

Request Date: 6/21/2010 3:08 AM ET 
Date Accepted: 6/22/2010 8:38 AM ET 
Wrapper Printing(s):

  • 6/22/2010 8:38 AM ET

Date Mailed: 6/23/2010 5:53 PM ET 
Date Received: 6/26/2010 5:58 PM ET



Any good ideas about what is happening here?

Date Posted: 7/9/2010 5:54 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Its possible the sender didn't have PBS updated and just marked the book received since they knew it wasn't going to be delivered.. I would recommend PMing the person and asking.

Date Posted: 7/9/2010 6:07 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would PM also. I was thinking the same thing-that maybe they moved and forgot to change their address with PBS and knew the book would be returned to you.  If they aren't very active on PBS and it was an autorequested WL book they might have forgotten about updating their address.  Or maybe the move was unplanned. 

What's also possible is that PBS may have closed them down for some reason and just marked any enroute books as received.  Not sure if that's what they do or not when they close someone down. 

I would try to PM them and see what happened.  If it was a postal mistake you might be able to remail the book with no expense. I had one turn up back in my mail box for no apparent reason and they resent it at their expense.  If it's the requestors fault that I would ask for another credit if they want the book resent. 

Date Posted: 7/9/2010 6:17 PM ET
Member Since: 9/7/2008
Posts: 41
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I did send a PM, I just posted here because I'm curious and impatient LOL.  I would think that if she had moved and came on here to go ahead and mark it received so I would get the credit she would have also sent me a quick PM to explain the situation.  

Date Posted: 7/9/2010 7:21 PM ET
Member Since: 7/31/2007
Posts: 2,693
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have you looked at the profile to see the status of the account?

Date Posted: 7/9/2010 9:49 PM ET
Member Since: 9/8/2009
Posts: 620
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I've had that happen twice.  The first time, it was marked received, I got it back in the mail, never was able to get through to the requestor. 

The second time, it was marked received, I got it back labeled "deceased" and her account was closed.  I wanted to make sure somebody wasn't just messing with the receiver's mail, so did a google search for the gal's name.  Indeed, she had passed on.  The family must have marked her books received and returned them.  What a thoughtful thing for them to do such a sad time for them.  It was heartbreaking.

Date Posted: 7/10/2010 4:10 PM ET
Member Since: 9/7/2008
Posts: 41
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Christy, how do I see the "status" of an account?  I can see her profile but I don't see a place that says status.

Date Posted: 7/10/2010 6:35 PM ET
Member Since: 2/13/2007
Posts: 2,272
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I had that happen to me, the member had moved, had not updated her address with PBS and assumed the book would be forwarded to her and marked it received. Instead it was returned to me postage due because I had sent it media mail and I was not a happy camper! I contacted the member, explained the situation and asked for another for another credit to cover the return postage to me because the mistake was entirely her fault/her creatiion. She agreed and I did get a second credit and she did not get the book since she was unwilling to give up a 3rd credit for me sending it again to the proper address. Live and learn.

Date Posted: 7/10/2010 7:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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sounds like the account is still open if you were able to see her profile.  When an account is closed it'll say "This Account Is Currently Suspended Or Closed".    To see if they're on vacation you can bring up their bookshelf if they have it set to public.  Instead of bringing up their books it'll say "the member currently has their account on vacation" or something like that.

Date Posted: 7/11/2010 9:50 AM ET
Member Since: 2/23/2009
Posts: 96
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Is it possible the receiver accidentally marked the wrong book received? When I first started here, I had ordered several books by the same author in a series and accidentally marked the wrong book. I know it sounds crazy but I was in a hurry and didn't notice my mistake until later. Luckily, the correct book was received a day or two later and everything turned out ok. Hopefully the other member responds and you can find out what happened.

I've had mail returned with the same stamp for my aunt who has lived in the same address for several years. Her kids grew up in the house. It turned out that a new carrier wasn't familiar with them and marked it and returned it. I was able to resend it with no extra charges.