Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Is my offer confusing?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Is my offer confusing?
Date Posted: 1/2/2013 10:46 PM ET
Member Since: 7/8/2008
Posts: 57
Back To Top

Looking for an opinion, on my communication and on what to do in this situation.  I am trying to clear out my extra books so when someone orders a book from me, I usually send this message to them:

"Just FYI - I always offer a buy 2 books get 2 books free deal on my bookshelf. So if you want to take a look, if you see more books you like, just order one more then send me a PM with your 2 free books and I'll mail all 4.
If you don't see anything you want, no problem! I just offer this as a deal to help people get more books and get more books off my bookshelf!"

Is my wording confusing?  This time, the person replied with a list of 4 books but did not actually order any more books through PBS.  I thought, okay, hmmm. How did she get from my message to send me the names of 4 more books she wants free?

So I sent her a message clarifying that if she wanted to do this deal she actually needs to order one more book from me, and then message me with the 2 books she wants free from my bookshelf.

Now she replied "I just want to do buy one get one free" and sent me the name of the book she wants free. 

I'm thinking, okay, how did we get to this spot? I don't want to mail a buy one get one free.  That costs me more in postage.  When I do the buy 2 get 2 free, the 4 books postage doesn't cost me more than 2 books postage, so I'm not losing out on shipping costs but am clearing out more books and the buyer is definitely getting a good deal.  Doing buy one get one free does cost me more than sending one.

Part of me just wants to send these and forget about it.  I'm wondering if you folks can let me know if I need to word my original message differently to make it more clear.

Thanks!

 

Date Posted: 1/2/2013 11:10 PM ET
Member Since: 2/21/2009
Posts: 25
Back To Top

I would send her just what's in your sig, the deal is 4 books for 2 credits :)

Date Posted: 1/2/2013 11:25 PM ET
Member Since: 6/19/2008
Posts: 5,677
Back To Top

I understand your wording perfectly...

Date Posted: 1/2/2013 11:27 PM ET
Member Since: 1/8/2009
Posts: 2,016
Back To Top

 

"Just FYI - I always offer a buy 2 books get 2 books free deal on my bookshelf. So if you want to take a look, if you see more books you like, just order one more then send me a PM with your 2 free books and I'll mail all 4. If you don't see anything you want, no problem! I just offer this as a deal to help people get more books and get more books off my bookshelf!"

I understand what you are trying to do. I don't think it's a matter of the other person not understanding; it's a matter of her wanting what she wants (a win for her) and not caring about whether it's a win for you. 
I would suggest omitting the last line. (Someone could say doing a 2 for 1 still accomplishes the goal of clearing your bookshelf.) 
 
The second sentence is also a run on. Perhaps: Please take a look at my shelf. If there is anything else you like, order 1 more and PM me the titles of the two freebies. There is no pressure to order more. 
 
l suggest either (a) explicitly stating "This is not a 2 for 1 credit deal"  or "I am not offering 2 books for 1 credit only" or (b) changing it to a 3/2 or 5/2 deal. That way people wouldn't automatically reduce the ratio to 2/1. 
 
I also suggest sticking a phrase like "If I don't hear from you by [time that works for you], I will be sending just the one book as requested" to avoid waiting forever or having someone PM you with the freebies after you have already sent it out and expecting you to send them as a separate package. (Something someone has written about on the forums.) 
 
Sorry if I sound grumpy. Good luck! 


Last Edited on: 1/2/13 11:28 PM ET - Total times edited: 1
Date Posted: 1/2/2013 11:38 PM ET
Member Since: 1/17/2009
Posts: 9,793
Back To Top

When you PM someone who made an order from you, you have to remember that they probably don't read the forums (most members don't, or ar least, they don't post in the forums), and may be completely unfamiliar with the concept of a deal. They may not know how to order another book directly from you. (So, you shoudl include clear directions on how to do that).

They may even think you are breaking the rules at PBS by offering them a deal.

So, you have to explain it a lot.

Also, for people who ARE familiar with deals, they are used to multiplying the deal out, so if you offer a 3-for-1 deal, most people would also read that as a 6-for-2 deal, etc. This lady might think it's OK to divide your deal, too. There are a lot of people who do not understand the postage advantage of deal offers, and do not realize that 2-for-1 is not the same as 4-for-2.

So, if you don't want to send the extra book to this lady, I might just send a PM to her along these lines:

 

Hi, I'm sorry to be so confusing. I'm offering this deal in the hopes of saving money on postage, and so I can only offer deals on orders with at least 2 credits. So, while I would be happy to send you 2 additional free books if you order a second book from me, I am unable at this time to offer free books on a single credit order. I will, however, be happy to mail out your original book order! Or, if you want to take advantage of the deal, and woudl like to order a second book from me and get 2 additional ones for free, that would be great too!  Either way is fine with me.

Thanks so much for understanding!

mistie -
Date Posted: 1/3/2013 1:51 AM ET
Member Since: 9/27/2007
Posts: 2,017
Back To Top


Last Edited on: 1/13/13 5:15 PM ET - Total times edited: 1
Date Posted: 1/3/2013 2:18 AM ET
Member Since: 10/13/2010
Posts: 4,315
Back To Top

I understand, but as others have said, when people don't read the forums, they don't always understand that some people offer "book deals" so they may think it's against the rules or just be confused in general.

Date Posted: 1/3/2013 3:03 AM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

It's possible that she ordered more books but didn't order directly from you.  If so, her orders may have gone to another sender.  I like the idea of including directions on how to order from your bookshelf, or including a link to the the help doc titled "How do I direct my request for a book to a specific member?"



Last Edited on: 1/3/13 3:06 AM ET - Total times edited: 1
Date Posted: 1/3/2013 6:59 AM ET
Member Since: 11/14/2005
Posts: 1,442
Back To Top

Great suggestions above.  However, I wouldn't recommend using the term "FIFO" (or any PBS-common acronym) in any pm.  People who don't read the forums would have no idea what you're talking about.

Date Posted: 1/4/2013 2:50 AM ET
Member Since: 7/8/2008
Posts: 57
Back To Top

Thank you all so much for your replies!  I am just going to send this gal the two books just to be done with it. I am definitely going to follow your tips on re-wording the message that I usually send out to make it more clear.

I really appreciate you all taking the time to reply to me and give me your 2 cents!

mistie -
Date Posted: 1/4/2013 12:46 PM ET
Member Since: 9/27/2007
Posts: 2,017
Back To Top


Last Edited on: 1/13/13 5:18 PM ET - Total times edited: 1
Date Posted: 1/4/2013 5:47 PM ET
Member Since: 8/16/2007
Posts: 15,188
Back To Top

Caving to people who do this and not just replying that your offer for deals are for requests of 2 credits or more is you option, but it encourages the little monsters to keep ignoring us and demanding something we are not offeringwink Just a thought. I always offer deals for multi-credit requests when I do deals in the Book Bazaar and inevitably I will get someone or multiple people PMing me with their 1 credit deal request. Often wanting the same number of books I offered for 2 credits, but only wanting to pay 1. At first I felt bad pushing back and saying no. Then I thought about it more and decided that I was not being rude, THEY WERE! And I quit caving to the people who ignored the deal I was offering and making up their own. If I get someone who sends back 1 credit offers, I politely tell them no, I am offering a deal on 2+ credit requests because the second credit covers the additional postage and the deal is offered to benefit us both.