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Topic: Oh, Argh!

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Subject: Oh, Argh!
Date Posted: 10/9/2008 3:30 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Just venting...  I ordered a collectible 1st edition copy of an old book by a popular author, and got one of the newer re-released copies instead.  The sender apparently posted it by the title and not the ISBN# because they are different.  I know what to do, and I marked it RWAP & all that, but it's still aggravating & I just wanted to vent...  ARRRGH!!!

M'kay...  All better now:P

Date Posted: 10/9/2008 4:01 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Uffda, these daily reports of folks who are supposed to be readers not following the written rules are aggravating.  I'm sorry for your disappointment.

Date Posted: 10/9/2008 6:33 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Commiserations...I feel your pain. Been there, done that! I wasn't really after a collectible, per se--just had the HC version wishlisted for my Keeper shelf....and got the MMP version. The sender insisted she'd posted it by ISBN (I don't see how--the ISBNS were TOTALLY different!) but at least she did return my credit. That was one of the very few RWP transactions I've had here. And that HC version still sits on my WL too, mores the pity.

Cheryl

Subject: got the wrong book
Date Posted: 10/9/2008 7:13 PM ET
Member Since: 11/18/2005
Posts: 5,420
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I had a couple incidents of getting a hard back rather then a paperback. It didn't matter to me which one I had. I did send a PM to the person.  He had seen the problem as well, but wasn't sure what to do. I explained what to do the next time it came up. The book was in great shape, so it was fine with me.

Date Posted: 10/9/2008 10:31 PM ET
Member Since: 8/9/2007
Posts: 4,058
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In most cicumstances, I really wouldn't mind either, but this particular edition is a rare collectible and it was for my own collection of first edition paperbacks by this author, so it really sucks from my POV - although it's not an outrageously expensive one, so it's not quite the end of the world:P  There are actually tons of the re-released MMP she sent to me at every UBS in town, and about half of the thrift stores as well.  If I wanted that one, I could drive 4 blocks and spend 50 cents to buy it and save my credit for something else:P  Anyway, I got the dreaded response back from the sender tonight:

"Send the book back and I will be happy to give you a credit return, if there is such a thing! I input the correct ISBN when I listed the book if the system somehow changed it and I didn't notice I apologize BUT the words are the same, the edition shouldn't matter."

I explained this in as much detail as possible & quoted the help docs, but I have no idea how it's going to be received.  I'm not sure how it's possible to input one ISBN# into the database and have another one entirely go on your PBS shelf.  Some re-releases do have the same ISBN#'s as the old 1st edition copies, but I specifically made sure this one didn't before I ordered it.  There's still one copy of it listed in the system, but I'll be sure to inbox that sender and ask her to verify that his/her copy is the correct one.  Oh, well...  It happens:P

Date Posted: 10/11/2008 3:21 AM ET
Member Since: 8/26/2006
Posts: 9,325
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When we post a book, there's a point where is says (in black, I think) something like: Are you sure you want to post this book, or did you intend to post (in red) THIS BOOK, or THIS BOOK.  Sometimes people inadvertantly click on one of the red alternate ISBNs, and think they've posted the book with the ISBN.

Date Posted: 10/11/2008 9:55 AM ET
Member Since: 5/29/2007
Posts: 13,347
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what edition do you get when you put in the isbn of the book you received?  you may want to inform her that you inputed the very isbn off the book she sent you and got "X" edition in the database.

Date Posted: 10/11/2008 10:58 AM ET
Member Since: 4/30/2007
Posts: 2,728
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That sucks, Kim, and I feel your pain.  I've been on the WL for 2 months for the trade pb versions of the Outlander books for my keeper shelf, and just had one fo them posted to me.  Received yesterday....a mmpb.  Argggh.  I've been a member for a year and a half and have received over 125 books, and this is the first this has happened.  I know I *should* mark it RWAP, but the member who sent it is pretty new, and I wanted to give her a chance to rectify the situation, so PMed her and haven't heard back yet.  What I dont' get is that the ISBN is nowhere NEAR correct. and how does this happen anyway?!  All you do is flip the book over and type in the number on the back- it actually takes WORK to look up the incorrect ISBN!  I know we were all new to PBS at one time, and that's why I'm trying to cut her a break, but now I'm wondering how long I should wait to hear back before I just go ahead and mark it RWAP.  At least it's not a book I'm desperate to read right away- it's just one I wanted for my keeper shelf that I have already read and loved, but it's disappointing when you sit on a WL for months, get the wrong book, and then have to go to the end of the line again.  Sorry this happened to you- and I would guess that with a first edition, those are more rare and posted far less often.  I might be tempted to put a RC on that one, to make sure I get the right version next time.

Date Posted: 10/11/2008 12:23 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, after the snarky inbox I got from her the other day, I messaged her back and quoted the help docs, letting her know that a "mistake" doesn't relieve her of the responsibility to make the situation right.  Of course she hasn't answered me back.  I was fairly certain from the way she responded the first time that she wouldn't.  I think the thing that irks me about it most is that she's been a member since 2005 and she apparently hasn't read the rules of the site and how it works.  I'm sure that there are many members who don't care what edition of a particular book they get, as long as it's the same title and contains the same text.  But I also firmly believe that there are many members who do want specific editions, be they hardcover or some sort of collectible - like 1st edition copies.  I think if PBS hadn't realized that, they probably wouldn't have us entering books into the database by ISBN#'s - we could just enter titles with the understanding that it was potluck on what edition of the books we would receive when ordering them:P  I also double checked the help docs on this particular problem, and they clearly state that there is no system glitch that will cause you to enter one ISBN# into the database and have that book list on your shelf under a different ISBN# entirely, so that excuse was just total bunk - which I pretty much knew anyway.  I'm sure she was just being careless and entered the title, and then picked a random edition off the list to post.  At least, I hope that's what she did, because I'd hate to think it was done purposely to get her copy further up in the FIFO order; there are 15 copies of the book she sent to me in the system, and there were only two copies of the one I actually ordered.  Thankfully, I was able to reorder this book from another member.  It was the last copy in the system, but I messaged this wonderful member and explained the situation, and asked her to verify that it was the edition I wanted.  She messaged me back assuring me that it is the correct edition, and was very sympathetic about the problem I'd had, so it's all good as far as I'm concerned.  Clearly, one bad apple can't spoil the bunch:P  I'm sure I'll be out the initial credit I spent, but I do have plenty to spare, so I really am just irked over the principle of the thing.  I hate to even think about the members who don't have credits to spare and then run afoul of members who have no regard for the site rules or rectifying their mistakes.

Date Posted: 10/11/2008 8:11 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Kim, if I had to guess, here's what I think happens when someone says that they posted a book by the ISBN but it ends up being the wrong edition.  When you put in the ISBN and click the "check" button, there is sometimes a list that comes up on the next screen that says something like "Is this your book?", and lists different editions of the book.  This is what I think happened in my case.  The member who sent me the book said she has never posted a book any other way by by the ISBN- but when you put in that ISBN, the book comes up with a different cover than the one I got.  I think she got confused by the different cover, saw the list down below of other editions, and clicked on the one with the cover that matched hers.  Unfortunately, it happened to be the trade version, which is how it got posted to my WL, and she didn't realize it was a different ISBN.  I'm not certain about any of this, but it's the most likely explanation I can think of as to how someone could say they posted by ISBN, yet it ends up being a completely different ISBN than the one they think they are posting.

I did hear back from the gal who sent my book and she was apologetic, explained she's new and still learning, and agreed to return my credit.  However, I haven't received a credit back from her yet....so I don't know what that's about.  Glad to hear you were able to get a copy of the book you wanted.  I am now off to WL my book...again...