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Topic: Ok, DC help

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Subject: Ok, DC help
Date Posted: 7/26/2011 12:15 PM ET
Member Since: 2/24/2007
Posts: 20
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I mailed a book to Hampton, NH on Saturday.  First Class should arrive today.  I bought a dc.  I just looked up the dc to find out where the package is.  It said Delivered, July 25, 2011, 4:42 pm, BENSALEM, PA 19020.

I know i put the right addy on the package.  I saw the postal woman put the dc on my package before i left.  So what is this?  An computer error on usps part? ( I will contact the person later to see if they got the book today.)  I have never seen that kind of thing ever.

Date Posted: 7/26/2011 12:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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DC is no quarantee that it was delivered to the right address.  Just that it was delivered somewhere.

Dumb question-why would you pay so much extra for DC from the post office when it doesn't even quarantee your credit? It's just a waste of money.  Especially since it isn't always accurate. 

Date Posted: 7/26/2011 12:29 PM ET
Member Since: 8/16/2007
Posts: 15,194
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The USPS will refund the cost of the DC if it is obvious they delivered the book incorrectly. That doesn't help you with PBS if it wasn't PBS-DC but it would at least recoup that cost.

First thing I would do is check the receipt from the post office, there will be a zip on there for where the book was sent. If it clearly shows you sent it to a different state, reprint the wrapper and take it along with the receipt in to the post office and talk to them about the problem.

If you don't have the receipt anymore, I don't know that there is much you can do with the post office. You can trouble shoot PBS a little bit though. Did you print more than one wrapper that day? If so, check to see if any other books went to PA in case you printed the same wrapper twice and sent that member 2 books (it happens to the best of us). Did you hand write the address or print the label? Do a reprint on the label just to make sure that the requester hadn't entered an alternate address or something and the screen data is not showing correctly.

If that is the only book you sent that day and the address appears to be correct, I would recommend PMing the requester and letting them know what has occurred. The book may have just been scanned wrong and someone hit the delivered button on their scanner instead of the enroute and there is nothing the matter or it has been delivered, but will get re-routed soon, but it might be a nice heads up to the requester that something might delay the book a little.



Last Edited on: 7/26/11 12:29 PM ET - Total times edited: 1
Date Posted: 7/26/2011 12:36 PM ET
Member Since: 2/24/2007
Posts: 20
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Thanks Melanie.  I only had that book to send, i hand written the label.  I went back to look at the person's addy and it is the right one.  I have the receipt, it clearly says Hampton, NH  03842 on there.  I will let the person know what's going on.  Thanks again Melanie for the advice.

Date Posted: 7/26/2011 1:48 PM ET
Member Since: 1/17/2009
Posts: 9,861
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I will throw my 2 cents in.

You just mailed the book on Saturday. Unless you know that the person was particularly anxious for the book, why are you contacting them so early about it?

Most people do not monitor books that closely.

You might get a rude response from the book requestor if you are start contacting them to find out if they received a book in what amounts to 2 days after you mailed it.

I would give it until the end of the week, at a minimum, to give the PO a chance to get it to the right place (it's not always 2 days for first class mail, nor is it guaranteed to be 2 days, either)

Date Posted: 7/26/2011 2:57 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I normally don't recommend contacting the requestor.  But in this case, where it shows the book delivered to a different STATE, I'd at least let the requestor know it had been mailed and that you hope the PO gets it to her.

Date Posted: 7/26/2011 2:59 PM ET
Member Since: 8/3/2009
Posts: 335
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Also, it could just be showing that it was received in the PA mail facility.  It may not actually be at the delivery destination.  Like Sara said, I would give it at least until the end of the week.

Date Posted: 7/26/2011 3:11 PM ET
Member Since: 8/16/2007
Posts: 15,194
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No one said to contact the receiver to find out if SHE received the book, the contact is to inform the receiver that the book has been scanned as received in another state so there may be a problem with the delivery and to let them know that the sender is following up on the problem. There is no way that scan came from the receiver's post office so it is obvious that it was not delivered to the receiver at that scan. 

Communication is not a bad thing. I think people get a little to guarded on talking to each other about transactions sometimes and jump to the wait until the time has passed guide before seeing what the communication is about. I see nothing wrong with a sender letting a receiver know that they see something funky in the DC tracking and they are looking into it, I'd certainly appreciate the courtesy and can't fathom why someone would get mad or rude to get that kind of PM.

Date Posted: 7/26/2011 4:31 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Good advice Melanie.  And I also agree to contact the requester in this particular case.  Although usually it would be way too soon to consider making contact, in the case of a potential problem it's best to opt for the communication route.

Date Posted: 7/26/2011 5:36 PM ET
Member Since: 1/17/2009
Posts: 9,861
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No one said to contact the receiver to find out if SHE received the book, the contact is to inform the receiver that the book has been scanned as received in another state so there may be a problem with the delivery and to let them know that the sender is following up on the problem.

The OP said in her first post that she was going to inquire if the receiver received the book.

And, that is kind of my point ... there is nothing the sender (or the receiver) can follow up on yet. The post office does not guarantee 2 day delivery of first class mail. If anyone was to contact the Post Office today, the most likely thing they would say is to wait a few days to see if it gets delivered. I doubt they will start a search for a first class package two or three days after it is mailed.

Mis-scans (and mis-handling of the mail) are fairly common, judging by what I see when I peek at the DC on books (usually only after a week or two goes by, by the way).

I see crazy things all the time ... books going across the country twice, books going way out of their way, books being scanned as delivered that are not really delivered, etc. I had a book once, being mailed to me from Philadelphia, that got scanned in Philadelphia, then at my local post office, then two days later got scanned all the way back in Philadelphia again, then arrived back to me a week later again. 

Thus, my advice to wait and see a little longer.

Almost all issues like this resolve themselves with no worrying or action needed at all.

I think the sender should presume that the receiver of the book will mark it received when they receive it. PMs this early implying that the receiver might have received a book but not marked it received yet .... well, I would never say that it is a good idea. because no matter how you phrase it ... it sounds like you are saying that the receiver may have received the book but not marked it.  And, most people are going to find that annoying after only 2 days. JMO.



Last Edited on: 7/26/11 5:39 PM ET - Total times edited: 1
Date Posted: 7/26/2011 6:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't PM either when you just a mailed it a couple of days ago. 

Date Posted: 7/26/2011 6:33 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Perhaps the requestor has moved, and has arranged with her Post Office to have her mail forward.  I'd PM to tell her about the scan.

Date Posted: 7/26/2011 10:53 PM ET
Member Since: 8/10/2005
Posts: 4,600
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I would be inclined to wait at least a couple of days and see if it gets scanned again. I've had some pretty weird scans lately, including a couple that actually say "mis-delivered" at some odd place, and then a couple days later, delivered in the right place.

Cheryl

Date Posted: 7/26/2011 11:14 PM ET
Member Since: 12/28/2006
Posts: 14,177
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And that's a good point too, the short time that has elapsed.  USPS has been a bit funky lately.



Last Edited on: 7/26/11 11:15 PM ET - Total times edited: 1