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Topic: Ok this is just a rant

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Subject: Ok this is just a rant
Date Posted: 6/19/2011 9:09 AM ET
Member Since: 3/8/2009
Posts: 20
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Sorry to do this here but sometimes you need to vent :) I orderd a book last month. Well after the sender waited for the very last second to accept and then to mail it was marked as mailed 5/ 14. Well needless to say it goes lost in the system. A few days later I spent my credits on something else. Well then the books arrive with a 2 week late postage stamp. Well the rules are you still have to mark it recieved so I had to rush around and buy more credits to do so. Well I sent a message that said;

"Thank You. I am not sure why there was such a delay but I did just get them today so I want to take care if it asap so it is not marked as lost anymore."

 Well I understand that life happens but it would have been nice to send me a meassage and tell me it was going to be 2 weeks late so I could keep the credits aside. At the very least it would have been nice and I would have dropped the issue if she would have responded to the message with an I am sorry it was so late being mailed.
 
I know patience is the name of the game here but this system relies on people being honest and doing what they aggreed to do when they clicked each accept button.
 
Sorry again I know it happens to all of us but geez it can be frustrating.
Date Posted: 6/19/2011 9:38 AM ET
Member Since: 12/10/2009
Posts: 2,490
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What would have happened if you had not bought credits? Would it have just shown a   -1 credit ? I am curious. It was not your fault that they mailed late or if the books were delayed.

Date Posted: 6/19/2011 10:45 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I think in this case it would have just let you go with a -1 until you earned a credit by sending a book.  It's a good idea to keep a few credits banked for WL books. 



Last Edited on: 6/19/11 10:45 AM ET - Total times edited: 1
Date Posted: 6/19/2011 10:54 AM ET
Member Since: 10/30/2009
Posts: 962
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  • .


Last Edited on: 6/20/11 12:22 AM ET - Total times edited: 2
Date Posted: 6/19/2011 11:04 AM ET
Member Since: 11/28/2010
Posts: 754
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Well then the books arrive with a 2 week late postage stamp.

 

Was the postage stamp from the sender's city that they mailed it from?  Or was the date stamp from another city along the route?

Date Posted: 6/19/2011 3:32 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Christina, is there more to your post?  It appears there could be a final paragraph in teeny tiny print.

"...Well then the books arrive with a 2 week late postage stamp..."  -- sounds like could be the OP is referring to counter postage?  But yes, postmarks can be applied anywhere enroute - and are therefore not a totally accurate indication of mailing date.

Is that in the current Help Documents Kelli?  I was looking for it yesterday (several members have posted this problem in the last few days).  Anyway, Christina mentioned the date is two weeks late and if I'm reading it correctly your excerpt says after three weeks the receiver does not have to mark the book received. 

This has always been a frustratingly gray area.  Another guideline recommends members not re-order lost books for 2 weeks, just so this doesn't happen:
What you should do if a book you requested is declared Lost in the Mail:

  • Contact the sender, to find out if mailing was delayed for some reason.
    • you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
  • If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
  • Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).

There is protection for the requester if they receive two copies of the same book, but if the decide to just order something else with the credit...frankly the rules appear very open ended and the receiver is required to mark the book received (and pay a credit) even if the book is mailed weeks or even months late.  This is probably my only major complaint regarding FIFO, otherwise it's fabulous.



Last Edited on: 6/19/11 3:35 PM ET - Total times edited: 2
Date Posted: 6/19/2011 3:40 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Also, I recently marked a 'lost' book (from HI) received from my archive.  Was a bit frustrated that there were no options to note postmarks, postage date, or even a comment box.  TPTB now have no way of researching if my book was mailed on time but delayed by USPS (which was the case), or genuinely mailed late (such as in your case).  Apparently, our fellow members in AK & HI can do everything correctly and still receive PBS Cranky Grams about mailing late.

Date Posted: 6/19/2011 4:58 PM ET
Member Since: 10/30/2009
Posts: 962
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Last Edited on: 6/20/11 12:22 AM ET - Total times edited: 1
Date Posted: 6/19/2011 5:25 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Being a curious person, I copied the teeny tiny paragraph from the original post and pasted it into a word document.  Here is the text (I added the italics & quotation marks): 

 "Well I understand that life happens but it would have been nice to send me a meassage and tell me it was going to be 2 weeks late so I could keep the credits aside. At the very least it would have been nice and I would have dropped the issue if she would have responded to the message with an I am sorry it was so late being mailed.

I know patience is the name of the game here but this system relies on people being honest and doing what they aggreed to do when they clicked each accept button.

Sorry again I know it happens to all of us but geez it can be frustrating."



Last Edited on: 6/19/11 5:27 PM ET - Total times edited: 1
Date Posted: 6/19/2011 7:24 PM ET
Member Since: 3/8/2009
Posts: 20
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Ahh sorry all I am not sure why the last paragraph was so small? That is strange. I know I should have kept some credits handy but I just spent a whole bunch of them ordering from someone so it cleaned me out and now my WL is been very active so I am having a hard time keeping up here :) The book was mailed from the city she has on her profile. I know it is a silly thing to get upset about but I always mail when I say I will and I guess I do exect the same or an email if it will be very late. I just think some form of communication on the other persons end would have gone a loooooong way in making me feel a lot less upset. It was just 2 books and I am just going to let it go but I do hope this is not something she will make a habit of. Thanks for all of your responses everyone!

Date Posted: 6/19/2011 9:17 PM ET
Member Since: 7/15/2010
Posts: 239
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Last Edited on: 8/3/11 12:00 AM ET - Total times edited: 2
Date Posted: 6/19/2011 9:51 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Actually, not sure that's the case here Kelli.  Your guideline says:  If the postmark was from the week before the book was declared lost (or later!)  -  The book was mailed 2 weeks late, thus approx. two weeks before going lost...not 'the week before..."

Yes, PBS strongly encourages members to communicate if there has been a mailing delay (or other potential problems) and that's why members are required to answer pms regarding problems or potential problems.  But no communication leaves the other party without information that would allow us to make good choices in these situations.  Communication is very important!!

Date Posted: 6/19/2011 11:34 PM ET
Member Since: 10/30/2009
Posts: 962
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Last Edited on: 6/20/11 12:22 AM ET - Total times edited: 2
Date Posted: 6/20/2011 12:20 AM ET
Member Since: 1/17/2009
Posts: 9,859
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Yes it's from the current help docs.  I copied and pasted it today.  Since the postmark was 2 weeks late and the book went lost, she can ask for her credit back.

Not exactly. What the rules actually say is IF you receive a second copy, AND the postmark was late, THEN you can either opt not to mark the late mailed book received, OR you can mark it received and ask for your credit back.

IF it is the only copy you have received of the book, you must mark it received late or not. You do not have the option to ask for your credit back just because it was mailed late.

I do not believe that the OP said she got another copy of the same book. I think she says that she spent her credits on something else. So, if this is the only copy, then she should not ask for her credit back.

If you re-read the rule you posted, you will see that both of those buller points are under the sentance "If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:"

Date Posted: 6/20/2011 12:23 AM ET
Member Since: 10/30/2009
Posts: 962
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Seems I'm wrong on everything today.  So I'll let everyone figure it out on their own.  But there is still no excuse for them mailing it late.

Good night all.

Date Posted: 6/20/2011 3:48 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree Kelli, late mailing is frustraing.  I personally wish TPTB enforced a firmer policy on late mailings.  As it stands, apparently a book can be mailed 3 months late (or even 6) and as long as the requester hasn't already received a second copy of the book (from somewhere/anywhere) we are still required to mark the book received and fork over a credit. 



Last Edited on: 6/20/11 3:49 PM ET - Total times edited: 1