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Subject: old thread
Date Posted: 6/8/2009 9:50 PM ET
Member Since: 10/21/2007
Posts: 3,430
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I received a book with a problem, & I have agreed to mail it back to the sender.  According to the sender, she mailed postage money to me today.  At what point should the sender refund the credit?  In other words, since I am at the mercy of the person who has my credit, do I have to depend on the sender to refund my credit upon receipt of the book or should I get the refund prior to mailing the book back.  I see three big IFs....if the postage money makes it here....if the returned book makes it back to the sender...if I can trust that the credit will be refunded. 



Last Edited on: 7/21/10 7:58 PM ET - Total times edited: 1
Date Posted: 6/8/2009 9:52 PM ET
Member Since: 7/31/2007
Posts: 2,690
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even with the money If it appears, I would not return the book until my credit had been refunded.

Date Posted: 6/8/2009 10:26 PM ET
Member Since: 1/17/2009
Posts: 9,668
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Yes, she should refund your credit before you mail back the book.

Date Posted: 6/8/2009 10:32 PM ET
Member Since: 8/27/2008
Posts: 687
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for me- credit first, postage $ 2nd, then mail the book with delivery confirmation so she knows you did send it back

Date Posted: 6/9/2009 7:36 AM ET
Member Since: 8/25/2007
Posts: 13,134
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for me- credit first, postage $ 2nd, then mail the book with delivery confirmation so she knows you did send it back

I agree with this.

Date Posted: 6/9/2009 7:55 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:32 PM ET - Total times edited: 1
Date Posted: 6/9/2009 8:51 AM ET
Member Since: 8/10/2005
Posts: 4,597
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I agree with all of the above. If someone sends a RWAP book, they've already fallen way down the "trustworthy" scale for me. I would never send a book back until I had the money or 2 credits (one for the problem book, one in lieu of postage) in hand. And how are they sending the money? A check? I'd wait til it clears, especially if it's an out-of-state check.

ETA: and if you're the sender of a RWAP book, why would you pay to get it back? What are you going to do with it--post it again? Why would you pay postage to send a nasty book, not get a credit for it, and pay again to have it sent back to you? It's like you're paying three times for a book you can't post here, and presumably you've either already read it or don't want it--so what on earth do you want it back for? To donate somewhere? Uh.....

Cheryl the Cynic :)



Last Edited on: 6/9/09 9:08 AM ET - Total times edited: 1
Date Posted: 6/9/2009 9:28 AM ET
Member Since: 10/21/2007
Posts: 3,430
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if you're the sender of a RWAP book, why would you pay to get it back?

 

I kinda wondered that myself. 

Good news, though, I did receive the credit refund today. yay!

 

Date Posted: 6/9/2009 9:31 AM ET
Member Since: 10/21/2007
Posts: 3,430
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Well-said, Jeri!  I need you around the next time I have to confront a problem IRL (in real life) or PBS. 



Last Edited on: 6/9/09 9:32 AM ET - Total times edited: 2
Date Posted: 6/9/2009 9:43 AM ET
Member Since: 2/19/2008
Posts: 2,007
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One possible reason for wanting the book back is if you're sure the book was postable when you sent it, can't understand how it got damaged in transit (wrapper undamaged) and think you're being scammed.  It's rare but I don't doubt that it happens.

Also, if the damage is marginal you might want to sell it with other marginal books to a USB, offer it as an unpostable in the bazzar, or simply donate it to a charity.  Just a single water spot the size of a thumbtack is enough to make a brand-new, never read book unpostable here but entirely acceptable and wanted by a friend, charity, whatever.

Date Posted: 6/9/2009 4:30 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Well, yeah...I understand that you could trade that book off at a UBS, or donate it. But it would seem to me that you've already invested a lot in that book just to do that....you sent a book and it was marked RWAP, so you (hopefully) returned the credit. You've spent money to send the book in the first place. Now you're going to spend that much again to get it back (so we're up close to $5 here all told) plus, you're out a credit if you've returned it. 

And truly, if someone were going to scam you, saying the book was RWAP when you know it was brand new when you sent it, I would think that the person doing the scamming would make sure the book was indeed unpostable before they sent it back to you--spill water on it, or mess it up somehow. Getting the book back really would "prove" nothing, and you're still out 2 credits, or a credit plus paying postage for the thing both ways.

If it were me, and I really knew that the book was brand new, that I packaged it well, I would simply say, "Sorry, I know that book did not have water damage when I sent it, and it was waterproofed. If there was damage en route, it wasn't due to my packaging and I won't return a credit for a book I am certain was postable when I sent it." And let it go. They may mark me "unresolved" but I don't care--if I'm certain, then I'm not backing down. If I thought it may have been RWAP, if it was something small that I missed, I would graciously return the credit and let them do what they wanted with the book.

Cheryl

Subject: RWAP Scam? or Loop-hole for scammers? What's PBS to do?
Date Posted: 7/19/2010 9:56 AM ET
Member Since: 11/14/2005
Posts: 60
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I would RWAP any damaged book.  



Last Edited on: 7/21/10 12:49 PM ET - Total times edited: 3
Date Posted: 7/19/2010 11:10 AM ET
Member Since: 8/15/2007
Posts: 3,044
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You've spent money to send the book in the first place. Now you're going to spend that much again to get it back (so we're up close to $5 here all told) plus, you're out a credit if you've returned it. 

Maybe they're just a person here for fun and aren't doing it to get books cheaply. I've seen many people on the forums say this.

They would probably not care about spending more to get a book returned to them so they could figure out something else to do with it.

Date Posted: 7/19/2010 12:38 PM ET
Member Since: 4/5/2010
Posts: 2,102
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I have gotten 3 bad books and never gotten a credit back for any of them. I have been told it was my problem, I was lier and I did the damage myself and never gotten an answer from the other one.  I wonder when people send you a bad book how they would like to get one like it themselves ? I have also mostly gotten wonderful books that are like new. Thanks to these people.

Date Posted: 7/19/2010 2:02 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Michael, if you feel you've been scammed report it to PBS Admin as posting names to the boards violates PBS membership rules.  In my experience, most problem transactions are honest mistakes by one party or the other, and true scams here at PBS are not common and quickly handled by TPTB. 

Date Posted: 7/19/2010 2:18 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Nice to know there is scientific proof to test for when/if water damage occured.  It should be interesting.  But please do not jeopardize your own membership by posting their name on a public forum.  You can probably give it to people who PM you about it.  But I still think it's interesting.  It's amazing to me how people can let a $3.45 item +postage to rule their lives and "honor".  Then they get their backup seeming  to  be saying "you calling me out??!!  You want a piece of me!!!???"  Too much drama.  I'm sure my turn will come to have a RWAP lodged against me and I'll feel just as "dissed" as anyone can.  Still it's not life or death.  I'll feel very much wronged.  But all I can do is the best I can do.  Life is unfair to all of us once in a while.  Just got to suck it up.  And keep on going.  ( hope I can remember all this then ! ;D

Better to vent here than to allow it to simmer until I explode. 

Ruth

Date Posted: 7/19/2010 3:00 PM ET
Member Since: 9/8/2009
Posts: 613
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I understand the concept of returning the credit for a RWAP book, but I truly don't understand why the sender should pay an additional credit or postage to have the book returned to them.  It's no different than if the recipient was to mail it on to the next requestor.  Seems to me like it should be a regular "swap," simply between the same people for the same book. 

Subject: Good point Ruth, won't do it.
Date Posted: 7/21/2010 12:51 PM ET
Member Since: 11/14/2005
Posts: 60
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Good point Ruth, won't do it, just blowing steam...

 

Thanks for the tips.

 

Mike

Date Posted: 7/21/2010 4:00 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:14 PM ET - Total times edited: 2
Date Posted: 7/21/2010 5:56 PM ET
Member Since: 8/26/2006
Posts: 9,322
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There's info on this in the help doc

A requestor says there is a problem with a book I sent!:

Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

and from "below":

If your book did not meet PBS criteria , you should refund the credit.

and

  • A requestor does NOT have to return the item in a "problem" transaction
    • if the sender wants the item back, he or she should send postage or a credit to pay for its return.

Also, a note to Kay H: If you contact someone about a problem swap and don't hear back within a week, you can contact the Admin Team.  Often, they'll give you the benefit of the doubt if the other person is unresponsive.

Date Posted: 7/21/2010 8:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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why do these really old threads keep getting bumped up? 

Date Posted: 7/22/2010 12:01 PM ET
Member Since: 5/15/2005
Posts: 1,328
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why do these really old threads keep getting bumped up? 

I throught for a minute Bernhard was back.

Subject: .
Date Posted: 7/22/2010 12:09 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:14 PM ET - Total times edited: 2
Date Posted: 7/22/2010 12:21 PM ET
Member Since: 5/15/2005
Posts: 1,328
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He still has books listed but hasn't been posting for almost a year now.

Date Posted: 7/22/2010 7:09 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Did I hear he was having health issues?

And yes, somebody (or bodies) is bumping old threads for no apparent useful reason.



Last Edited on: 7/22/10 7:11 PM ET - Total times edited: 1
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