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Topic: Once a book is lost...

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Subject: Once a book is lost...
Date Posted: 3/7/2015 4:23 PM ET
Member Since: 6/2/2014
Posts: 7,551
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When do you think you should order another book? 1 month later? If it's a WL book do you put it on hold for awhile? I want 1 copy of the book...I don't want to use up a credit ( I don't have very many) on another copy. How long does everyone else wait?
Date Posted: 3/7/2015 4:25 PM ET
Member Since: 2/20/2008
Posts: 1,658
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I would wait a couple of weeks. Were you able to get in contact with the sending member to confirm they mailed on time?

Date Posted: 3/7/2015 4:39 PM ET
Member Since: 6/2/2014
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No but they used pbs and you can see the date that the electronic info was received and that's it but the fun little truck shows a nice green line from her state to mine..looks like it should be here days ago. I'm guessing it just got lost..but want to wait to see if it's found. I just don't know how long to wait.
Date Posted: 3/7/2015 4:49 PM ET
Member Since: 2/20/2008
Posts: 1,658
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If it doesn't show an acceptance scan or any en route scans I would contact the sender to make sure they mailed on time. If it just says electronic info received, all that means is the usps was notified electronically that the label was printed. They are supposed to scan, but don't always actually do it (or something such as tape is blocking their ability to scan it) so it is possible that it's on the way with no scans but it's best to check with the other member. When is it due to be mark lost?

Date Posted: 3/7/2015 7:41 PM ET
Member Since: 6/2/2014
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Another week but I wouldn't know what to say in a pm. They marked it mailed.
Date Posted: 3/7/2015 9:32 PM ET
Member Since: 1/30/2010
Posts: 8,359
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Just PM her nicely a few days before it goes lost saying something like, "This book is set to go lost in a few days, and I just wanted to let you know I still haven't received it.  Was it mailed on 2/X/2015?"

From the help center:  

 

A book I requested is lost in the mail. What now?

If a book you requested does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, it will be declared lost in the mail at PBS. The requestor does not mark the book Lost; the system does this. 

The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request).  If the book was a Wish List book when it was requested before, the requestor will go back to his or her previous place "in line" for the book.

  • However, this does not mean that the book is definitely lost.  Sometimes it is merely delayed en route.
  • If the book arrives after it has been declared Lost, the requestor must mark it received from the Transaction Archive.
    • At this time, the credit will be taken back and given to the sender for sending the book.
    • The only exception to this is the situation when the "lost" book was actually mailed very late without notice from the sender - if this is the situation AND the requestor has re-requested and gotten a second copy, the requestor does not have to mark the late-mailed book as received.

What you should do if a book you requested is declared Lost in the Mail:

  • Contact the sender, to find out if mailing was delayed for some reason.
    • you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
  • If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
  • Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).

If you are having a lot of books declared "Lost" en route to you:

  • You should investigate this.  Excessive unreceived books may jeopardize your membership.
    • Numerous books sent separately but not arriving at your address implies that something is wrong with your mail delivery.
    • Requestors are responsible for providing correct, dependable mailing information to senders.
  • Check your address in your Account Settings, to be sure that it is correct.
  • You can send a PM to the sender of any or all of the lost books, to ask if the book was mailed late, by any chance, as described above.
  • Talk to your PO and mail carrier to see if the book might have been misdelivered to a neighbor.
  • Consider using a PO box or alternate (ie, work) address until the matter is sorted out.
Date Posted: 3/8/2015 12:17 AM ET
Member Since: 12/28/2006
Posts: 14,167
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I was going to say wait 2 weeks to re-order.  Thanks Sassy for posting that confirmation...2 weeks.  If you re-order before the two weeks, and receive 2 books you must log both in and exchange a credit for each.

Date Posted: 3/8/2015 12:28 AM ET
Member Since: 2/20/2008
Posts: 1,658
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Even if you wait 3 or more weeks to reorder and end up receiving the first order, both must be marked received unless the postmark indicates it was mailed late. The only time you're allowed to not mark a book received is when a received lost in mail book arrives showing it was mailed late (without the sender contacting you first) AND you have already received another copy.

First step should always be contacting the sending member to make sure there was no problem with mailing.

Date Posted: 3/8/2015 11:23 AM ET
Member Since: 3/25/2014
Posts: 2,793
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The first book I ordered was declared lost.  I followed the sites recommended 2wks before ordering another copy.  I decided to wait 3wks before ordering again.  I did not want to be in a position of getting 2 copies of the same book esp. since I was credit poor. 



Last Edited on: 3/8/15 11:23 AM ET - Total times edited: 1
Date Posted: 3/8/2015 12:39 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I followed the 2wk rule.  I took the part highlighted to mean if you wait 2wks to re-order you are free to order another copy without obligation to the initial transaction.  Reading the other rule about mailing late and lost and still having to give credits for 2 copies of the same book does not jive with waiting 2wks.  There's a discrepancy with those 2 rules.  The credit poor need to rely on the 2 wk rule or they could never order another copy of the book.  

-------------------------------

What you should do if a book you requested is declared Lost in the Mail:

Contact the sender, to find out if mailing was delayed for some reason.
you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).

EDITED:  sorry about formatting,  my iPad is not concerned with such things. 



Last Edited on: 3/8/15 12:41 PM ET - Total times edited: 1
Date Posted: 3/8/2015 12:54 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Here's the thread, my book timed out, was re-posted and mailed and then 1 month later declared lost.

Click here ⇒   book request timed out 



Last Edited on: 3/8/15 12:55 PM ET - Total times edited: 1
Date Posted: 3/8/2015 3:04 PM ET
Member Since: 2/20/2008
Posts: 1,658
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I received a book that was 'lost in the mail'

When a 'lost' book arrives, you must mark it received from your Transaction Archive.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click  on the transaction.
    • The next pages are the regular Book Received pages:
      Click  on the next page 
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
      • Click  on the final (Survey) page
  • Both your account and the sender's will be updated (and the book will be removed from your Wish List if it was put there when it was declared "lost") when you have done this.

Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with (or have already ended up with) 2 copies, see My requested book arrived with a late postmark! for information.

Date Posted: 3/8/2015 3:07 PM ET
Member Since: 2/20/2008
Posts: 1,658
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Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted. 

  • Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box provided while marking the book received
    • Please be gentle!  You can't know what might have delayed this shipment.
  • If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
    • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
    • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
    • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.
Date Posted: 3/8/2015 3:38 PM ET
Member Since: 3/25/2014
Posts: 2,793
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So that means we should pm the sender and ask if they mailed the book.  Then hope for a reply. 

Date Posted: 3/8/2015 4:56 PM ET
Member Since: 2/20/2008
Posts: 1,658
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If they do not reply within a reasonable time report them to PBS. Members are required to respond to messages involving problems with transactions.

Date Posted: 3/8/2015 6:49 PM ET
Member Since: 6/2/2014
Posts: 7,551
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Valerie..lol I love the term credit poor, it fits me!

Date Posted: 3/8/2015 7:30 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Me too! 

 

Date Posted: 3/8/2015 11:52 PM ET
Member Since: 5/7/2009
Posts: 793
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I ordered several books in Feb before the 15th.  Three of these were lost in the mail.  I couldn't believe it, I don't usually have that many lost in a year or longer.  Two people responded that it had been mailed without a problem.  One actually contacted her post office and they told her the DC showed it left their post office but they had no clue as to where it is now.  It was declared lost in the mail and I have reordered that one as it was a gift for my mother.  The second one was for me and I just decided I didn't need it that much so won't reorder and will just mark it received if it ever shows up.  The third book was for my BFF and was mailed within the state.  That person has not responded to my PM in several days.  I will wait a couple of weeks on that one then reorder.

Date Posted: 3/9/2015 9:51 AM ET
Member Since: 6/2/2014
Posts: 7,551
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I just wish people would PM and say hey, I just mailed it or whatever. The books that will be lost may have been mailed late and I do get that. I want to be clear here, I have gotten a couple of PM's that were nicely telling me off because of either getting WL books or asking about late mailings, that I am NOT saying that people don't have lives etc. What I am saying is, if you forget, got busy etc just a PM saying that is better than leaving someone in limbo. Than the other person knows to take the WL books off hold so they can be offered again or reordered if it isn't a WL book. The way it is with me, no one ever PM's so I don't know. I have found that they were just mailed alot later than when they marked it mailed but this time, it looks like they will truly go lost.

Date Posted: 3/9/2015 1:35 PM ET
Member Since: 11/30/2007
Posts: 4,953
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If I really wanted that wishlist book I would want to keep my place on the list. If it was offered to me, I would take it. If the other "lost" book ever shows up, then I would post it because there are other wishers wanting it.

Date Posted: 3/9/2015 2:08 PM ET
Member Since: 6/2/2014
Posts: 7,551
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Good point Connie, thank you!
Date Posted: 3/9/2015 2:14 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I think I understand Michele's dilemma. While I was waiting for my book there were copies available.  At one point there were no copies available. So it was me waiting the various "wait times" and hoping/waiting for another copy of the book to be available. 

Date Posted: 3/10/2015 12:25 PM ET
Member Since: 6/2/2014
Posts: 7,551
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Well, no answer to my PM,not that I expect them, they never answer anyway. I've been on the receiving end lately of mostly WL books that I accept, label is printed, etc..all wait for the last day to do it which is fine if you really follow through..then nothing so back on line again. Or they say they mail them, but I don't get them..no answer to PM's. So back on line again.

I know I hear all the time, weather, summer vacation, holiday, weekend, be patient (that really gets me, patient? you wait 5 days for the person to accept, then 5 days to mail plus the 2 so that's 12 days, no pm, nothing, never gets mailed, you're back on line again but be patient..) etc but why not just PM and say hey, can't mail or cancel the request or something. If it really is just a weird thing, wouldn't someone PM?

The other thing I've seen is that I order from my reminder list, I check their shelves and sometimes I'll order more, and then they remove the books from their shelf and the request(s) just time out. If you removed your bookshelf after the request, and you aren't going to send them, then just cancel. Why keep someone hanging?

Date Posted: 3/10/2015 5:37 PM ET
Member Since: 1/30/2010
Posts: 8,359
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I can't imagine why you've had so many problems, Michele.  I've never experienced that as a requester.  I've only had one go lost in the mail in all of these years.  I think I've only had 1 time out as well.  Wishing you better luck in the future.

Date Posted: 3/10/2015 6:02 PM ET
Member Since: 6/2/2014
Posts: 7,551
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This is just a rash of bad luck..I have received many books from here.