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Topic: One book received but not the other

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Subject: One book received but not the other
Date Posted: 6/13/2009 1:06 PM ET
Member Since: 8/13/2008
Posts: 1
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I had a person request two books from me. I mailed them both in the same package. I used a manila envelope closed it folded it over and taped it. The person gave me credit for one but not the other. I PM'ed her thinking maybe she forgot. She says she didn't get the second book. I really don't see how it's possible when they were mailed together in the same package. She has never said anything was wrong with the package. What do I do?

Mary (rxkicker) - ,
Subject: books missing in transit: been known to happen
Date Posted: 6/13/2009 1:47 PM ET
Member Since: 2/8/2007
Posts: 906
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Some months ago I requested 3 books from a member. I got one of the titles I ordered.  The other two (Canadian cookbooks) were replaced by 3 completely different books, parenting books published in Spanish. TPTB said those 3 Spanish-language books had not been exchanged through PBS. The books arrived in the sender's original envelope. Looked like maybe the envelope came open and a helpful person at USPS tried to put it back together.

Best wishes/mw

Date Posted: 6/13/2009 2:26 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Manila mailers aren't the strongest things to use.  I have received some where the bottom flap came open because it wasn't taped closed like the top flap.   Also they tear more easily than other mailers.  Did you tape both down?  Did the receiver say whether there was visible damage to the mailer?


Date Posted: 6/13/2009 2:36 PM ET
Member Since: 2/11/2007
Posts: 808
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I would write back to the requestor, asking for more details about the package condition.

Date Posted: 6/13/2009 7:52 PM ET
Member Since: 7/19/2008
Posts: 15,485
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If it is sent by media mail, the post office has a right to open it to inspect that it is only media mail.  And have been know to switch items.  There is a form to fill out when missing books happen.  There is a link under help.  This is only for when the right books were sent and did not arrive.  Such as the envelope but no books.  Or switched books, like those cookbooks.  This is not for wrong ISBN cases.  (When it is USPS fault vs sender's fault.)